News Archives

  1. A guide to 03 telephone numbers

    A guide to 03 telephone numbers

    You’ve no doubt seen them around, but you might not be sure what they actually are. 03 numbers were introduced by…

  2. My business story...LawSkills

    My business story...LawSkills

    Gill Steel, founder of legal training company, LawSkills, tells us her story. Tell us the LawSkills story... I’ve always had a…

  3. EweMove case study

    EweMove case study

    Bespoke customer service team sees client satisfaction soar at EweMove FROM the outset EweMove has aimed to break the mould when…

  4. My business story…Citizen Coaching

    My business story…Citizen Coaching

    Martin Hogg talks about how he set up Citizen Coaching, a social enterprise set up to enable people to lead…

  5. How much business could legal firms be losing over Christmas?

    How much business could legal firms be losing over Christmas?

    NEW research from Moneypenny has found legal firms could be missing thousands of new enquiries over the Christmas period. In a…

  6. Ocushield

    My business story…Ocushield

    Dhruvin Patel talks about how a winning idea helped him start screen protector company Ocushield.Tell us the Ocushield story…Whilst I…

  7. Small Business Call Report 2016

    Small Business Call Report 2016

    Download the full report here.   Voicemail is costing small businesses’ trade 69% of callers don’t leave voicemail messages …

  8. Emma Enchanted

    My business story…Emma Enchanted

    Character and children’s entertainment company founder, Emma Gerry, talks about how she created Emma Enchanted.Tell us the Emma Enchanted story…I’ve…

  9. Healthcare busiest times

    Healthcare practitioners miss the most calls on Monday at 10am

    Healthcare practitioners are missing the most calls at the beginning of the week, with their lines the busiest at 10am…

  10. RPM Fitness logo

    Case Study – RPM Fitness Studios

    RPM Fitness Studios offers a personal, quality service every time“Moneypenny has eased the pressure. We now have the support for…

  11. Joanna Swash

    Moneypenny appoints Joanna Swash as managing director

    AFTER 11 years heading up business development and marketing for Moneypenny, Joanna Swash has been appointed as managing director.Having played…

  12. Moneypenny Foundation graduates

    Moneypenny Foundation – 2016 ‘graduates’ celebrate success

    The latest ‘graduates’ of the Moneypenny Foundation have been celebrating their successful completion of a six month traineeship with the…

  13. Busiest call times

    Unable to answer the phone? It must be a Tuesday morning

    ESTATE and letting agents are missing the most calls on Tuesday morning according to new research from Moneypenny.In a like-for-like…

  14. Sleeping puppy

    Vet practices miss the most calls at the beginning of the week

    VETERINARY practices are missing the most calls at the beginning of the week according to telephone answering specialist, Moneypenny.In its…

  15. Westside IFA

    My business story…Westside IFA

    Matt Lee talks us through how he founded Westside IFA, and how a near death experience changed his business practice.Tell…

  16. Busiest time of the week for legal practices

    Legal practices miss the most calls on Tuesday at 10am

    LEGAL firms are missing the most calls in the first half of the week, with their lines the busiest at…

  17. Mark Finlay

    Moneypenny Appoints M&A and Strategy Director

    The UK’s leading telephone answering and outsourced switchboard specialist, Moneypenny, has hired an M&A and Strategy Director as it targets…

  18. Montpellier Marble

    My business story…Montpellier Marble

    Eve Iravani shares the story behind Montpellier Marble, a company specialising in handcrafted marble and stone fireplaces.Tell us the Montpellier…

  19. Moneypenny HQ facts

    Our new building…take a look around

    Everything is now unpacked. We have settled into our new home. We think it’s rather spectacular, and there’s all sorts…

  20. Moneypenny HQ

    Is this the UK’s happiest office?

    Moneypenny, the UK’s leading telephone answering service, has hit upon a novel solution to the question ‘how can we make…

  21. Phone app

    Our Top 5… must-have apps for small businesses

    In an era of cluttered phones, delete the apps you don’t use and download the essentials.These are five of our…

  22. Dog

    Thursday is the most dangerous day of the week for pets

    PET owners are being urged to take extra care of their animals today – as research finds Thursday is the…

  23. Betting Godsz

    My business story…Betting Gods

    We caught up with Darren Moore, director of Betting Gods – an online betting tip sharing network.Tell us the Betting…

  24. Cash flow forecasting

    Cash flow forecasting: the foundation of a business

    As the saying goes, cash is king. And this is true no matter what the size of your business.  It…

  25. 4 tips to take a stress-free break

    4 tips to take a stress-free break

    If the thought of taking a week off work fills you with dread and anxiety, then it’s probably a strong…

  26. Co-working spaces in London

    Top co-working spaces for London entrepreneurs

    It’s no secret: London’s entrepreneurial scene is booming.And if you’re one of London’s 200,000 new independent workers, you could well…

  27. Moneypenny Press Release

    Dealerships miss the most calls on Tuesday at 3.00pm

    Car dealerships are missing the most calls midweek, with their lines the busiest at 3pm on a Tuesday, according to…

  28. Hannah Jenkins

    Our new home – my first impressions, by Hannah Jenkins

    Having worked at Moneypenny for over six years now, I was excited to see our new ‘home’. The project had…

  29. Invoice Checklist

    10-step invoice checklist to help you get paid faster

    Invoicing is a vital part of running a business. Without accurate and timely invoicing your cashflow will suffer. Here’s a…

  30. House Buying

    Conveyancing boom: calls up by 19%

    IT’S been a busy year for conveyancers with calls up by 19%, according to the latest data from Moneypenny.In a…

  31. Co-working

    Thinking of co-working? Try these inspirational spaces for entrepreneurs

    For those of us who work remotely, there’s an amazing array of co-working spaces from which to choose. Especially if…

  32. Company culture

    Small but mighty: company culture that competes with the best

    You might be small, but a culture that represents your company can make you mighty. You won’t go hungry in…

  33. Estate agents face ‘post-Bank Holiday’ spike in calls

    Estate agents face ‘post-Bank Holiday’ spike in calls

    ESTATE agents are being urged to prepare for the Spring Bank Holiday weekend, with Moneypenny finding that calls could soar…

  34. Amazing customer service

    3 truly unforgettable acts of customer service

    This has been a wonderful week for heart-warming customer service. And the heroes behind making this happen truly deserve talking…

  35. Customer service lessons

    3 brilliant customer service lessons

    Last week, three people told me about interesting customer service experiences they’d recently had. I was hugely surprised by all…

  36. Customer reviews

    How useful are customer reviews?

    Someone, somewhere is talking about your business right now. How do you feel about that?Actually, it’s a good thing.As Oscar…

  37. Moneypenny Press Release

    Dealerships see 25% surge in calls during March

    Telephone calls to automotive dealerships rose by a quarter last month, according to Moneypenny.In a like-for-like study of its automotive calls,…

  38. Tips for meetings

    Getting the most from team meetings

    Meetings can be triumphant. Or the thief of time. If your team is falling out of love with huddles, find…

  39. Small business calendar Q2 2016

    Small business events 2016 Q2 infographic

    Continuing the year of small business events, we take a look at Q2’s line up of bootcamps, business workshops and…

  40. Sport Relief 2016

    Moneypenny sponsored walk raises £621 for Sport Relief

    Hundreds of employees from Moneypenny in Wrexham took part in a sponsored ‘lunchtime’ walk on Friday (March 18) – raising…

  41. Wills & Probate - the busiest times of the year

    Report reveals calls to wills and probate sector surge by 53%

    Calls to the wills and probate sector rose by 53% in the first two months of the year, according to…

  42. A guide to 03 telephone numbers

    A guide to 03 telephone numbers

    You’ve no doubt seen them around, but you might not be sure what they actually are.03 numbers were introduced by…

  43. Moneypenny Foundation

    Moneypenny Foundation – the search is on for 10 trainees

    The search is on for 10 new recruits to take part in a “life changing” six month paid traineeship in Wrexham.Starting…

  44. Business Telephone Systems

    What are Business Telephone Systems?

    Confused about the different types of Business Telephone Systems?Don’t worry, you’re far from alone. It can be a bit bamboozling.Here’s…

  45. Dealing with angry calls

    How to handle angry callers

    Knowing how to defuse a bomb takes great skill and expertise. Some may say this is only necessary when faced…

  46. How journalists want you to pitch your story

    How journalists want you to pitch your story

    It’s the age old question for many small businesses: how do I make a journalist interested in my company? Well,…

  47. Outsourcing: the basics

    Outsourcing: the basics

    What is outsourcing?For over a thousand years, Japanese fishermen have employed cormorants to catch fish.By working with the fishermen, the…

  48. What is IVR?

    What is IVR?

    We sometimes associate IVR with lengthy, frustrated phone calls, in which we’re forced to repeat ourselves like a broken record…

  49. Moneypenny Press Release

    Surge in viewing requests with 70.8% increase

    CALLS to estate and letting agents to request viewings rose by 70.8% in January, according to Moneypenny.In a study of…

  50. Moneypenny Press Release

    Moneypenny reports calls to legal sector are up 14.2%

    CALLS to the legal sector rose by 14.2% last month, according to Moneypenny.In a study of its call volume, the…

  51. What is a virtual assistant?

    Should you hire a Virtual Assistant?

    A Virtual Assistant or Virtual Secretary – whilst conjuring up images of a hologram or robot – is actually a…

  52. What is VoIP?

    What is VoIP?

    Did you know, it’s possible to call anywhere in the world for free? You’ve probably heard VoIP mentioned by the…

  53. How to answer the telephone professionally

    How to answer the telephone professionally

    Answering the phone isn’t something you think about. It rings and you answer it. Often without a second thought as…

  54. Weekly news

    Top news stories 18th – 22nd January

    Things have picked up since Blue Monday at the start of the week – check out this week’s top news stories.You can finally…

  55. How to avoid cold calls?

    How to avoid cold calls?

    ‘Hello? No, for the hundredth time I’m not interested in what you’re selling!’We’ve all been there, at the end of…

  56. Weekly news

    Top news stories 11th – 15th January

    As we work our way into the New Year, we look at robots, valuable start-ups and why the business card…

  57. News

    Top news stories 4th – 8th January

    As we welcome the new year, here is the first news trawl of 2016.Small businessSmall business owners ‘better off on…

  58. Small business calendar Q1 2016

    Small business events 2016 Q1 infographic

    Let’s kick off 2016 with our famous small business calendar. Taking you through the very best small business events in…

  59. News

    Top news stories 21st – 25th December

    As we wrap up for Christmastime, take a look at these round-up articles of 2015.The Telegraph’s favourite tech of 2015From…

  60. Recruiting 80 PAs

    Moneypenny to hire 80 PAs in the New Year

    MONEYPENNY is starting the New Year in style by announcing it will hire 80 PAs this January and February. The move…

  61. News

    Top news stories 14th – 18th December

    As we head towards Christmas, here is one of the last news trawls of the year. From over-70 entrepreneurs to…

  62. Weekly news

    Top news stories 7th – 11th December

    A full-to-the-brim news trawl this week – take a look a this week’s top news stories.Advertising and marketingTV ad spend…

  63. News

    Top news stories 30th November – 4th December

    December is now  upon us, and it’s three weeks until Christmas Day itself. No festive news just yet, but take…

  64. Moneypenny Press Release

    Agents urged to prepare for rise of up to 30% in calls

    ESTATE and letting agents across the UK are being urged to prepare for the Christmas break as Moneypenny’s latest report…

  65. Moneypenny Press Release

    Legal firms urged to prepare for rise of up to 26% in calls

    LAW firms across the UK are being urged to prepare for the Christmas break as Moneypenny’s latest report reveals how…

  66. Business buzzwords

    7 business buzzwords the UK loves to hate

    Are you tired of blue sky thinking outside the box? Fed up of moving forward to touch base? The corporate…

  67. Weekly news

    Top news stories 23rd – 27th November

    There are no bargains to be had here this Black Friday, just this week’s top news stories.Small businesses plan ahead…

  68. Weekly news

    Top news stories 16th – 20th November

    An early Christmas shopping guide for small business owners, to creating a narrative for your business – it’s all here in…

  69. News

    Top news stories 9th – 13th November

    Take a look at the top news stories we have rallied this week:TechnologyDrones, hackers and online satire: eight lessons from…

  70. _WEB 640x520_Business identity

    5 steps to make your start-up stand out from the crowd

    The pursuit of almost every business is standing out from the crowd. It’s what generates decisions and motivates innovation. With…

  71. Weekly news

    Top news stories 2nd – 6th November

    Another week, another news trawl – take a look at the below stories to catch you up with the week’s…

  72. News

    Top news stories 26th – 30th October

    Take a look at this week’s top news stories.Small businesses losing overdrafts at a rate of £5m per dayThe banks…

  73. 5 personalities in business 640x520

    5 influential personality types every workplace needs

    While clashes of personalities can sometimes cause tension in a workplace, without these differences in character things would get pretty…

  74. Law Society Excellence Awards 2015

    Moneypenny helps to celebrate brilliance

    TELEPHONE answering specialist Moneypenny joined forces with the Law Society to celebrate the best examples of innovation and good practice…

  75. Moneypenny Foundation graduates

    Moneypenny Foundation – the latest ‘graduates’ celebrate success

    EIGHT young women from the Wrexham area are celebrating their ‘graduation’ from the Moneypenny Foundation after a six month traineeship.Up…

  76. News

    Top news stories 19th – 23rd October

    Another week of news stories, from SME success to appropriate apps to apply to your business.TechnologyNearly one in four UK…

  77. Why good outsourcing decisions should be about reputation, not cost alone.

    Why good outsourcing decisions should be about reputation, not cost alone.

    You can’t put a price on reputation. Your reputation is the barometer of the quality of the work you do,…

  78. Small business 640x520

    Business start-up apps

    Consider this notion: a start-up is like a sapling, in need of nurture. Technology is the water needed for growth.…

  79. Moneypenny building

    Clever planning makes money go further

    For a time, it was a distant dream. Then came the pen-to-paper moment; followed by the first phone calls and…

  80. Business etiiquette 640x520

    Start-up, smart-up – the essential rules on business etiquette

    As a shopper on the high street, you would no doubt be offended if the person you held a door…

  81. Weekly news

    Top news stories 12th – 16th October

    Another week, another Moneypenny news trawl. Take a look at this week’s top news stories.WorkplaceOffice anger: how to win people…

  82. Quentin Hunt

    Case Study – Quentin Hunt

    2 Bedford Row Chambers in London is a leading set of chambers, practising in the UK as well as all…

  83. Moneypenny Press Release

    Call volume index shows sharp rise in lettings calls in Q3

    TELEPHONE answering specialist Moneypenny has reported a sharp rise in lettings related calls handled by its property receptionists over the…

  84. Moneypenny Press Release

    Latest quarterly review shows highest ever number of legal calls

    TELEPHONE answering specialist Moneypenny has handled more calls for law firms in one day than ever before.The company, which looks…

  85. News

    Top news stories 5th – 9th October

    Another busy news week across business of all sizes, entrepreneurship and technology. Digital addiction, 6-hour working days and when branding…

  86. Small business calendar Q4

    Small business events 2015 Q4

    How the year has flown! Now on to our fourth and final small business calendar for the year, we share…

  87. Rachel and Ed

    Moneypenny celebrates as time flies

    TELEPHONE answering specialist Moneypenny is celebrating three years of handling `night-time’ calls, the majority legal, from the other side of…

  88. Car technology

    Accelerate towards car technology

    There is more traffic than ever on the roads and it is moving more slowly than ever, according to the…

  89. WOW

    Forget ‘great’, your customers expect ‘wow’

    What makes you unashamedly say “wow”? A stunning sunset? A gorgeous meal in your favourite restaurant? The opening number of…

  90. Who is your big business relative?

    Who is your big business relative?

    While it’s true that you can’t choose your family, when you look beyond blood relatives to the world of business,…

  91. Moneypenny Press Release

    New figures show conveyancing calls spike in school holidays

    LATEST data from telephone answering specialist Moneypenny has revealed a drop in conveyancing calls in the first full week back…

  92. Weekly news

    Top news stories 14th – 18th September

    From the business perspective of a father-son duo, to the topical Living Wage and the worst phrases you could present…

  93. Weekly news

    Top news stories 7th – 11th September

    A fruitful week for business news – there’s a healthy helping of news bites across tech and digital, small business, workplace…

  94. News

    Top news stories 31st August – 4th September

    As we take a step closer to autumn, let’s take a look at the last news trawl for August. Startup…

  95. Property-Event-640x520

    The property places to be this autumn

    As we say goodbye to the summer months, and diary pages filled with festivals and food fairs, say hello to…

  96. Google-640x520

    Our guide to the Google Display Network

    Don’t know your AdWords from your Analytics? Step into this step by step guide of the Google Display Network so…

  97. News

    Top news stories 24th – 28th August

    What is a CHO and does your company need one? How do you impress your customers with digital technology? These…

  98. Weekly news

    This week’s top news stories 17th – 21st August

    Another August week goes by, but what’s been going on in the week of news? From workplace culture to the…

  99. News

    Top news stories 10th – 14th August

    What has been going on in the week of news? Read all about the A-Z of Google’s Alphabet, and business-family…

  100. Moneypenny Press Release

    Moneypenny sees 10% rise in legal outsourcing in 12 months

    Latest client data released by telephone answering specialist Moneypenny shows a 10.09% rise in the numbers of law firms seeking…

  101. Weekly news

    Top news stories 3rd – 7th August

    Find out what’s been going on in this week’s world of news. SME tips, smartphones and selfies – it’s all…

  102. News

    Top news stories 27th – 31st July

    A small business-centred news week from Moneypenny; take a look at this week’s top news stories.Small businessSmall business commissioner to…

  103. Moneypenny Diploma graduates

    Private and public sector partnership equips job seekers with new confidence and skills.

    THE FIRST graduates of a ground-breaking pilot course in Wrexham are celebrating having passed with flying colours.  The 12 new…

  104. Holiday Cover

    Holiday figures show legal calls spike 12% after a Bank Holiday

    LEGAL receptionists at telephone answering specialist Moneypenny are urging law firms to be sure they are prepared for the holiday…

  105. Legal call review Q2

    Quarterly review highlights post-election conveyancing upturn

    TELEPHONE answering specialist Moneypenny has conducted its second quarterly legal call review of 2015 with results showing a marked upturn…

  106. Business budgeting

    The corners not to cut: business rules of budgeting

    ‘Money doesn’t grow on trees’ – not the most useful advice – and it’s likely you’d be rich if you’d…

  107. Working 9-5

    What ever happened to the 9 to 5 client?

    THERE was a time, refreshingly some may argue, when clients were happy enough to conduct any business with their law…

  108. Small business call trends Q2

    Small business call trends infographic Q2

    With the second half of 2015 upon us, we take a look at how Q2 shaped up for small businesses.…

  109. Property call trends

    Property call trends infographic Q2

    With the first half of the year behind us we look at what’s been happening when it comes to the…

  110. Weekly news

    Top news stories 13th – 17th July

    A digital-heavy news week, from the internet of things to the right to be forgotten.Digital/techInternet firms delete customer data post-Snowden…

  111. Weekly news

    Top news stories 6th – 10th July

    Digital and small business news have taken centre stage this week. Take a look at this week’s top news stories.Small…

  112. Weekly news

    Top news stories 29th June – 3rd July

    Small business news to tech and telephony updates: here are this week’s top news stories.Small businessSmall businesses failing to reduce…

  113. Small business calendar Q3

    Small business events 2015 Q3

    Back by popular demand: our Q3 small business calendar is the biggest collection of events yet. From business planning and…

  114. Weekly news

    Top news stories 15th – 26th June

    A dose of digital updates, some small business snippets, and a spot of customer service – all in the past two…

  115. Social media icons

    Social media monitoring tools

    Reputations are made and ruined on social media. Dissatisfaction stemming from failure to respond via social channels can lead to…

  116. Takapuna Beach

    Receptionists ready to cross the equator as 24/7 legal client numbers continue to rise

    THE latest two receptionists from telephone answering specialist Moneypenny are packing their bags to fly to New Zealand ready to…

  117. Weekly news

    Top news stories 1st – 5th June

    This week’s top news stories cover small and big business news, digital topics, and property pieces. Take your pick!Small businessSmall…

  118. Weekly news

    Top news stories 25th – 29th May

    Across Moneypenny’s areas of interest, this week we’ve cherry picked some of the top news stories. Take a look!BusinessNot every…

  119. Weekly news

    Top news stories 18th – 22nd May

    Plenty of business-related news this week for you to get your teeth into, from the impact of the UK and…

  120. 10k annual London Legal Walk

    Moneypenny supports London Legal Walk

    MEMBERS of Moneypenny’s legal team joined over 9,000 walkers from 500 law firms, in-house legal departments and chambers to complete…

  121. Weekly news

    Top news stories 11th – 15th May

    Let’s take a look into the news goings-on this week. There’s lots of activity in the digital world, and some…

  122. Weekly news

    Top news stories 4th – 8th May

    2015’s General Election certainly has taken up the majority of the ‘news-sphere’ this week, but despite this monopoly, the following…

  123. MysteryShop-640x520

    A day in the life of an FM phone line

    Most companies would like to think they know how (and how often) their calls are being answered. But a `mystery…

  124. Architect call trends

    Architects call trends infographic

    Find out what’s been going on in the first quarter for architectural practices – from the busiest month and times…

  125. Property call trends

    Property call trends infographic

    The latest call trends from property. Want to find out more? Take a look at this infographic for an update…

  126. mailing-addresses-640x520

    You’ve got mail – mailing addresses to keep you posted

    Business is about flexibility. Gone are the days you set up shop and were restricted to that one location and…

  127. Weekly news

    Top news stories 27th April – 1st May

    Let’s take a look at the news for the past week: dominated by the General Election (but not yet the…

  128. Legal call trends

    Legal call trends infographic

    How are things looking in Q1 for the legal sector? Peruse this infographic to compare this year with last, gain…

  129. Best number for your business

    What’s the best number for your business?

    Not just a means of communication, your telephone number can be a way of being remembered and portraying your business…

  130. Small business call trends

    Small business call trends infographic

    The latest call trends from small businesses. When are they at their busiest? How are things looking compared to last…

  131. Weekly news

    Top news stories 20th – 24th April

    A digital-heavy news week, let’s take a look at what’s been happening since last week’s top news stories.Digital newsGoogle’s ‘mobilegeddon’…

  132. Weekly news

    Top news stories 13th – 17th April

    So, what has been going on this week in the news? Take a look at our roundup of this week’s top…

  133. Traditional versus digital

    Traditional marketing versus digital marketing – which is the future?

    With digital advertising set to outdo other marketing forms – as tablets, smartphones and digital media dominate consumer habits –…

  134. Lettings Agency of the Year 2015

    Lettings Agency of the Year Awards 2015

    Moneypenny is a proud sponsor of the prestigious 2015 Lettings Agency of the Year Awards in association with The Sunday…

  135. Weekly news

    Top news stories 30th March – 2nd April

    A shorter working week, but plenty of news to keep us going. What does your dream office look like and…

  136. 15 years of Moneypenny

    15 years of Moneypenny

    This year, Moneypenny celebrated its 15th birthday! We’ve had fun celebrating our milestone in style, as well as piecing together…

  137. Weekly news

    Top news stories 23rd – 27th March

    Despite Jeremy Clarkson and the 2015 election taking up much of the news this week, we have trawled and picked…

  138. Small business events calendar

    Small business events 2015 Q2

    Calling all small business owners! Our handy calendar of events for you to attend throughout April, May and June has…

  139. Weekly news

    Top news stories 9th – 13th March

    Let’s take a look at this week’s top news stories. So, what’s been happening? How May’s election will affect small business, digital…

  140. Death-of-password-640x520

    Will 2015 see the death of the password?

    Rumours of the death of the password appear to have been greatly exaggerated in the past. But, dare we say…

  141. Evening event

    Event marketing with Eventbrite

    Small businesses are always looking for effective, cost-efficient ways to build their brand, reach new customers and increase revenues. Goal-oriented…

  142. Moneypenny15_1_WEB

    #Moneypenny15: 15 of 15

    At long last, event 15 of 15 came – the biggest one of all. Since August 2014, the countdown in…

  143. Moneypenny15_1_WEB

    #Moneypenny15: 14 of 15

    The penultimate event of the series and the last of its kind, event 14 had quite the build-up – but…

  144. Weekly news

    Top news stories 9th – 13th February 2015

    Here at Moneypenny we scour the news each day to bring you a selection of the top stories in our…

  145. Weekly news

    Top news stories 2nd – 6th February 2015

    Here at Moneypenny we scour the news each day to bring you a selection of the top stories in our…

  146. BIFM

    The FM sector understands the importance of effective switchboard cover

    Julie Hulme, Business Development Manager for the FM sector at Moneypenny and newly appointed Deputy Chair of BIFM (Wales Region)…

  147. Zylpha

    Case Study – Zylpha

    Legal Process Automation specialist Zylpha was founded by Tim Long, a qualified solicitor, who was frustrated with the level of…

  148. Leadership

    Improve your leadership in 3 easy steps

    Being a great leader isn’t easy. Here, Rachel Clacher, Co-Founder and Director of Moneypenny, shares her top three tips on…

  149. Weekly news

    Top news stories 26th – 30th January 2015

    Here at Moneypenny we scour the news each day to bring you a selection of the top stories in our…

  150. Marketing mix

    The 6 must-haves to add to your marketing mix

    Whether you want to boost sales or make your business stand out, Hannah Stringer, Head of Marketing at Moneypenny, tells…

  151. #ServiceFirst

    You missed them? Our round-up of all things #ServiceFirst

    It’s January 2014. The Ombudsman Service has just released heart-sinking figures, which show that UK consumers are getting a bad…

  152. Self assessment deadline

    Infographic – self assessment deadline

    Have you filed your self-assessment tax return yet? If not, don’t worry – you’re not alone! Check out this interesting…

  153. Weekly news

    Top news stories 18th – 23rd January 2015

    Here at Moneypenny we scour the news each day to bring you a selection of the top stories from our…

  154. Small business calendar

    Small business events 2015

    We’ve scoured the length and breadth of the UK to find the very best small business events taking place in…

  155. Mobile apps

    Top 5 business apps for 2015

    Life as a small business owner can, let’s face it, at times be rather hectic. Fortunately, there are all manner…

  156. Legal call trends

    Infographic: legal call trends in 2014

    We answered more than 1.5 million calls for law firms large and small during 2014, either on an overflow or…

  157. Newmans Case Study

    Newmans Case Study

    Based in London’s Mayfair and Horley, Surrey; Newmans Solicitors is a little bit different. With more than 40 years’ experience,…

  158. Wearable technology

    Teched up and ready for action

    2015 looks set to be the year of wearable technology. Samsung predicted the value of the UK wearables market would…

  159. Telephone manner

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  160. New Year’s resolution ideas

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    We’re into January and our thoughts have naturally turned to what we should do differently in 2015: lose weight, go…

  161. Property events

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    Your diary still smells new – the blank white pages just waiting to be filled. Who knows where the year…

  162. Property call trends

    Infographic: property call trends in 2014

    In 2014 we took more property calls than ever before. With calls to estate and letting agents accounting for the…

  163. Moneypenny15_1_WEB

    #Moneypenny15: 13 of 15

    Following the unanticipated bungees in December, representing events 7 through to 12, came (you’ve guessed it) event 13. Each event…

  164. Moneypenny15_1_WEB

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    So big, so amazing, so out of the blue, that this event warranted six events’ worth of excitement and hype…

  165. Weekly news

    Top news stories 1st – 5th December 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  166. Moneypenny Foundation graduates with Rachel and Diane

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    The first ‘graduates’ of the Moneypenny Foundation have been celebrating the completion of a six month intensive programme which has…

  167. ServiceFirst_WEB copy

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  168. ServiceFirst_WEB copy

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    Your customers are everything, so ensure you treat them as such. It shouldn’t have a bearing whether you’re a luxury…

  169. Weekly news

    Top news stories 17th – 21st November 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  170. RelocationAgentNetworkLogo_WEB

    Moneypenny exhibits at the National Estate Agency Conference

    Telephone answering specialist Moneypenny, supporting 800 estate and letting agents, attended the 21st Annual Relocation Agent Network Conference, exhibiting at…

  171. Weekly news

    Top news stories 10th – 14th November 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  172. Moneypenny15_1_WEB

    #Moneypenny15: 6 of 15

    Following a cryptic love letter sent to the home address of each Moneypenny employee, a mysterious blackboard appeared in the…

  173. Weekly news

    Top news stories 3rd – 7th November 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  174. GoogleMissionStatement_WEB

    What’s your mission?

    Google has made the news again, but it’s not another algorithm update – this time it’s a proposed change to…

  175. AntlerHomes_WEB

    Award-winning Antler Homes shares its experience of Moneypenny

    Award-winning Antler Homes is renowned for building impressive limited edition homes in hand-picked locations across England and the Channel Islands…

  176. XmasCover_WEB

    The 12 days of Christmas planning

    It’s never too early. Like Santa and his elves, you need to start planning for the Christmas period to ensure…

  177. TenantsRevenge_WEB

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  178. News | MMA Digital

    The hard truth: not enough law firms are taking digital marketing seriously

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  179. XmasCover_WEB

    12 days of Christmas planning

    It’s never too early. Like Santa and his elves, you need to start planning for the Christmas period to ensure…

  180. News | Infographic: Bacs

    Infographic: a simple hassle-free switch for your small business

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  181. News | Digital trends 2015

    Top 5 digital trends for big business in 2015

    2015 beckons and with it lots of opportunities for big business to innovate and truly transform themselves with technology. Large…

  182. News | The missing millions

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  183. ServiceFirst_WEB copy

    Be proud of your strengths, acknowledge your weaknesses

    Knowing your capabilities will help you to improve in the long run – focus on them and you will continue…

  184. Weekly news

    Top news stories 20th – 24th October 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  185. Weekly news

    Top news stories 13th – 17th October 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  186. Moneypenny15_1_WEB

    #Moneypenny15: 5 of 15

    Following a cryptic love letter sent to the home address of each Moneypenny employee, a mysterious blackboard appeared in the…

  187. EndorsedByTheLowSociety_WEB

    Moneypenny and the Law Society – 5 years on

    Moneypenny, the UK’s leading telephone answering service, supporting more than 900 law firms, has celebrated five years as an endorsed…

  188. Moneypenny15_1_WEB

    #Moneypenny15: 4 of 15

    Following a cryptic love letter sent to the home address of each Moneypenny employee, a mysterious blackboard appeared in the…

  189. MPRebrandBirdy_WEB

    Brand new look for Moneypenny

    Telephone answering specialist Moneypenny has unveiled a brand new look with a face-lifted logo incorporating a new addition – the…

  190. ServiceFirst_WEB copy

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    This is a challenge for every growing business. You live, sleep and breathe the company, what you do and the…

  191. Grammar2_WEB

    Great grammar is so past tense

    Here at Moneypenny we are on something of a mission to promote the English language and the proper use of…

  192. Weekly news

    Top news stories 29th September – 3rd October 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  193. Moneypenny15_1_WEB

    #Moneypenny15: 3 of 15

    Following a cryptic love letter sent to the home address of each Moneypenny employee, a mysterious blackboard appeared in the…

  194. WorkplaceCulture_WEB

    The great British workplace – the recipe for happy staff

    What holds companies back from trying new ways of carrying out traditional practices? Often it is down to a ‘we…

  195. Shaa Wasmund 2

    Small business resource, Smarta, shares its experience of Moneypenny

    Backed by some of the country’s leading entrepreneurs including Dragons’ Den favourites Deborah Meaden and Theo Paphitis, Smarta is the…

  196. DesignForMobile_WEB

    A mobile-ready site: no longer just a ‘nice to have’

    We spend so much time on our mobile phones. As soon as we wake, our phone is the first thing…

  197. Moneypenny15_1_WEB

    #Moneypenny15: 2 of 15

    Following a cryptic love letter sent to the home address of each Moneypenny employee, a mysterious blackboard appeared in the…

  198. Moneypenny15_1_WEB

    #Moneypenny15: 1 of 15

    Following a cryptic love letter sent to the home address of each Moneypenny employee, a mysterious blackboard appeared in the…

  199. Weekly news

    Top news stories 15th – 19th September 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  200. EstateAgentoftheYear_WEB

    Estate Agency of the Year Awards 2014 – there’s still time to enter

    If you haven’t entered already, registration to participate in the prestigious 2014 Estate Agency of the Year Awards, in association…

  201. Weekly news

    Top news stories 8th – 12th September 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  202. News: new homes live

    New Homes Live 2014

    Moneypenny is proud to be supporting New Homes LIVE 14, which promises to be an inspirational day of learning and…

  203. PropertyVideo_WEB

    Video: Finders Keepers, find out more

    Finders Keepers is a multi award-winning family-owned letting agency based in Oxfordshire. With eight offices, 100 staff and many thousands…

  204. RavensworthOffer_WEB

    A picture is worth a thousand words – not least in the world of property

    When was the last time you reviewed your property brochures?  Are they actually selling properties or are you mainly using…

  205. Weekly news

    Top news stories 1st – 5th September 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  206. News: legal calendar

    New teams added as Moneypenny continues with strong investment in legal sector

    So far in 2014, telephone answering specialist Moneypenny has added five new teams of receptionists dedicated to the needs of…

  207. News: carbon footprint

    From reinforced floors to operating in the cloud – the triangle of business change

    The look and feel of the British workplace is barely recognisable today as compared to 10 years ago, let alone…

  208. News: introduction to digital receptionist

    Introducing Digital Receptionist – the switchboard revolution

    Telephone answering specialist Moneypenny has introduced a brand new technology product that is revolutionising the way large companies handle incoming…

  209. ServiceFirst_WEB copy

    Don’t get disheartened – accept that you won’t please everyone

    Despite your best efforts, sometimes there’s no pleasing everyone. Don’t let it get you down, turn it into a positive.“You…

  210. News: content marketing

    Content: digital marketing’s secret weapon

    Content has cemented itself as a critical part of any digital marketing strategy.  Why? Well, publishing unique, quality content on…

  211. Weekly news

    Top news stories 25th – 29th August 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  212. Weekly news

    Top news stories 18th – 22nd August 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  213. Weekly news

    Top news stories 4th – 8th August 2014

    DigitalGoogle scraps ambitious ‘barge’ projectGoogle’s plan to create a floating showroom for high-tech gadgets has sunk without traceThe downside of…

  214. CallTrends_WEB

    Call trends 2014: how is the year shaping up for the corporate sector?

    As we move into Q3 we take a look at what’s been happening with calls to Moneypenny’s corporate team for…

  215. Weekly news

    Top news stories 28th July – 1st August 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  216. GoodPrintBranding2_WEB

    Brand development isn’t just the preserve of big business

    The image of your brand provides prospects with a first impression – a good one, if you’ve done something right.…

  217. Web-images-e-campain-images

    Infographic: 10 tips for an excellent expo

    Once you have chosen an event to attend you need to know how to maximise its potential – how do you…

  218. ServiceFirst_WEB copy

    Look after the little things – they make the biggest difference

    The small detail is equally, if not more, important than the big stuff. ‘If you take care of the small…

  219. LegalInfographic_WEB

    Infographic: 13% increase in calls to Moneypenny’s legal team

    Telephone answering specialist Moneypenny has reported a 13% increase in calls to its dedicated legal team in the period 1st…

  220. Grammar_WEB

    Punctuation saves lives: just ask Grandma

    Here at Moneypenny we are on something of a mission to promote the English language and the proper use of…

  221. TaxSmallBusiness_WEB

    Grow your small business with business tax tips

    The issues small businesses encounter when they start up can actually present good opportunities to reduce tax liabilities. But what…

  222. Weekly news

    Top news stories 21st – 25th July 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  223. BenefitsOfVideo_WEB

    Video – it’s bigger than Facebook

    At mmadigital, we’re massive advocates of video and how important it can be to reach new clients, helping them understand…

  224. Customer-Journey-infographic

    Infographic: customer journey

    Every customer goes on a journey, but where does it take them? Customer service champion Moneypenny shares its findings on…

  225. Weekly news

    Top news stories 14th – 18th July 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  226. Man-V's-Machine

    Infographic: man vs machine

    The pressure brands are under to deliver a faster, more efficient service is growing, as consumers expect more and more…

  227. Weekly news

    Top news stories 7th – 11th July 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  228. Infographic: how was it for you? The latest call trends in property

    Infographic: how was it for you? The latest call trends in property

    As we move into Q3 we take a look at what’s been happening with calls to Moneypenny’s property team for…

  229. News: Generation rent

    Time for politicians to stop kicking the private rented sector

    With a general election less than a year away, the private rented sector has become a political football; or perhaps…

  230. Getting your house in order – reshaping your future

    Getting your house in order – reshaping your future

    Law firm numbers are falling for the first time in 25 years and this pace will increase unless you develop…

  231. Weekly news

    Top news stories 30th June – 4th July 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  232. Bring your own due diligence

    Bring your own due diligence

    Given all the hype, you might think that despite the challenges of ‘bring your own device’ (BYOD), most enterprises were…

  233. Premium front of house isn’t just about the reception desk

    Premium front of house isn’t just about the reception desk

    As a larger business, you’ve worked hard to create the very best front of house (FOH) reception desk. Highly trained…

  234. Infographic: essential 2014 dates for a small business diary Q3

    Infographic: essential 2014 dates for a small business diary Q3

    Continue your second quarter success with our small business diary infographic – it’s packed with details on free events, key…

  235. HolidayTakeOff_WEB

    Why going on holiday is good for business

    Research has shown that going on holiday not only makes you feel good while you’re away but helps you feel…

  236. Facebook uncovers a brand new layout

    Facebook uncovers a brand new layout

    It would seem Facebook can’t sit still for too long before it wants to have a makeover. With its latest…

  237. News: Why going on holiday is good for you - and your business

    Why taking a break is good for you – and your business

    With holiday season fast approaching, Lisa Gough of telephone answering specialist Moneypenny and virtual phone system Penelope, looks at why…

  238. #ServiceFirst

    A happy workplace = happy workers = happy customers

    The knock-on effect of creating a happy workplace for employees is that you maintain strong customer relationships long term. Looking…

  239. The technology solution ensuring law firms never miss a call

    The outsource solution ensuring law firms never miss a call

    An ever increasing number of law firms are reaping the benefits of outsourced solutions to ensure they never miss a…

  240. Chris Harris, Today's Conveyancer

    Conveyancing growth creates new risks

    A recent survey of conveyancers has identified that the conveyancing departments of over three quarters of respondents have grown by…

  241. Leading Wales Awards 2014

    Moneypenny congratulates Wales’ Leading Woman

    Telephone answering company Moneypenny has been celebrating great leadership in Wales by congratulating Rachael Flanagan, MD of Mrs Bucket Cleaning…

  242. Penelope from just £21 a month

    Say hello to Penelope

    What is Penelope?Penelope is a virtual phone system designed specifically for small businesses. We understand how important it is to…

  243. ServiceFirst_WEB copy

    Keep the jargon in the office; communicate in your customers’ language

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  244. How an hour a week can help you stay on top of your business books

    How an hour a week can help you stay on top of your business books

    One of the most important things about running a business is taking care of your books – so what’s the…

  245. Web extensions explained; what's new?

    Web extensions explained: what’s new?

    In March this year, Berlin became the world’s first city to have its own internet domain name, replacing the German…

  246. Don't drop the ball with the world cup approaching

    Don’t drop the ball with the World Cup approaching

    Football fever is upon us again with shops awash with flags and merchandise ahead of the FIFA World Cup 2014.…

  247. Big data, big protection

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    Big Data – intelligent analysis of masses of different types of data – can translate into big profits. Improved customer insight…

  248. Introduction to Digital Reception

    The digital technology changing switchboards – the experience of Wrexham Football Club

    The way large companies are handling their incoming telephone calls is changing thanks to a brand new technology product developed…

  249. New ‘fit bikes’ mean workers can cycle from John O’Groats to Lands End while never leaving their desk

    New ‘fit bikes’ mean workers can cycle from John O’Groats to Lands End while never leaving their desk…

    …and between them they’ll make it all the way to New Zealand to ‘join’ their colleagues.Receptionists at telephone answering specialist…

  250. Moneypenny’s novice runners’ joy at completing first (half) marathon

    Moneypenny’s novice runners’ joy at completing first (half) marathon

    20 novice runners from telephone answering company Moneypenny based in Wrexham completed their first race as part of the 6,000-strong…

  251. Property website specialist The Property Jungle shares its experience of Moneypenny

    Property website specialist The Property Jungle shares its experience of Moneypenny

    Property website specialist The Property Jungle has been using Moneypenny to answer its telephone calls since it was a business…

  252. What does it take to get a mortgage?

    Moneypenny to sponsor WhatHouse? Awards 2014

    Moneypenny, the UK’s leading telephone answering service, has signed up as a sponsor of the WhatHouse? Awards 2014, the most…

  253. The power of 03

    The power of 03

    Why are customers becoming more reluctant to call 0845 numbers, when is a freephone number not free, and why are…

  254. Laughter yoga – you’re having a laugh!

    Embrace change and bask in a happy workforce

    Staff at Moneypenny have been enjoying Monday lunchtimes with a difference thanks to laughter yoga sessions, which have been offered…

  255. Coming right up: predictions for the year in outsourcing

    Predictions for the year in outsourcing

    These trends shed some light on the areas of opportunity and risk that companies will continue to face. Addressing how…

  256. The power of 03

    Infographic: the power of 03

    Why are customers becoming more reluctant to call 0845 numbers, when is a freephone number not free, and why are…

  257. Are you ready for the Cloud? Try Sage One

    Are you ready for The Cloud? Try Sage One

    Since 1981, Sage (UK) Limited has been at the heart of the British economy and over 830,000 UK companies currently…

  258. ServiceFirst_WEB copy

    Listen, listen, listen – never guess, never assume

    Even the most assured, longstanding brand can’t afford to be complacent when it comes to listening to customers. Trends and…

  259. 3D printing – not so futuristic

    3D printing – not so futuristic

    3D printing, once so futuristic, is verging on mainstream adoption. The worldwide 3D printer market will see unit shipments grow…

  260. Moneypenny Twitter Profile

    Twitter’s new design – have you updated your profile?

    In April, Twitter rolled out its new profile look to its 241 million monthly active users. Not ones to miss…

  261. The Great British Business Roadshow

    Penelope takes to the road with The Great British Business Roadshow

    Penelope, the virtual phone system for small businesses created by telephone answering specialist Moneypenny has announced its partnership with ‘Get…

  262. Cloud-image

    Every cloud… but are you prepared if disaster strikes?

    Focussing on three core areas – corporate, insolvency and dispute resolution, with dedicated areas in real estate,  employment, debt recovery,…

  263. The sun brings out buyers as property calls soar

    The sun brings out buyers as property calls soar

    With house prices rising at the fastest rate in the last four years; reportedly being driven by record low interest…

  264. Smart firms recognise the huge advantages of outsourcing

    Smart firms recognise the huge advantages of outsourcing

    “Times are changing in the world of the law firm. Operating in an increasingly demanding marketplace, more and more law…

  265. Enjoy a guilt-free Easter

    Enjoy a guilt-free Easter

    We know how it is during bank holidays; you spend time with your family but end up distracted by business.…

  266. Plan ahead for the Easter bank holiday

    Plan ahead for the Easter bank holiday

    We’re finally saying goodbye to winter and its gloomy weather, and welcoming spring with open arms. This can only mean…

  267. Essential 2014 dates for a small business diary

    Essential 2014 dates for a small business diary

    Continue your first quarter flying start with our small business diary infographic for quarter two – it’s packed with details…

  268. Spire Portsmouth Hospital shares its experience of outsourcing calls

    Spire Portsmouth Hospital shares its experience of outsourcing calls

    Catherine Charnock-Wilson is Business Development Manager of Spire Portsmouth Hospital based near Emsworth, on the Hampshire/West Sussex border, talks about…

  269. Training on the move - mobile learning

    Training on the move – mobile learning

    Many employees feel that their employer is not giving them the training they need to enable career progression to more…

  270. ServiceFirst_WEB copy

    Put yourself in your customers’ shoes

    To kick-start Moneypenny’s #ServiceFirst campaign, here is the first of 10 rules in customer service. ‘Put yourself in your customers’ shoes’ is…

  271. Big business will benefit by telling its social story using the H2H route

    Big business will benefit by telling its social story using the H2H route

    In a digital marketing world driven by social media, businesses need to show their human side. Storytelling is the new…

  272. Hunters Conference 2014

    2014 is Hunters Property Group’s time

     Hunters Property Group held its second annual National Conference on Friday 21 March, with over 200 representatives from across its…

  273. The technology solution ensuring law firms never miss a call

    The technology solution ensuring law firms never miss a call

    An ever-increasing number of law firms are reaping the benefits of outsourced technology solutions to ensure they never miss a…

  274. The future of legal technology

    The future of legal technology

    Moneypenny is delighted to be attending the LawTech Futures legal IT conference and exhibition, which this year is being held…

  275. The 21st century law firm

    The 21st century law firm

    There are signs all around us that the traditional law firm business model is fast becoming a thing of the…

  276. Withy King Offices

    Withy King shares its experience of outsourcing calls

    In early 2013 Law firm Withy King took the decision to switch to telephone answering specialists Moneypenny. David Eagle, Head…

  277. Growing team appoints New Homes Team Leader

    Growing team appoints New Homes Team Leader

    Telephone answering specialist Moneypenny has appointed a new Team Leader to head up its growing portfolio of house-building clients.Lucy Sides,…

  278. The modern way to sell properties

    The modern way to sell properties

    As consumers’ reliance on the internet and their demand for online interaction increase, the pressure for companies across all sectors…

  279. Back to basics amid the communications maelstrom

    Back to basics amid the communications maelstrom

    With the Bank of England Governor Mark Carney suggesting the UK housing market is ‘generally recovering’ and property website Rightmove…

  280. Home moving trends

    Home moving trends

    More than 2/3 of home movers would choose the solicitor that their estate agent has recommended when completing a property…

  281. Why marketing managers should invest in content marketing

    Why marketing managers should invest in content marketing

    The digital landscape has rapidly eroded the marketing world of old over the last few years and in 2014, content…

  282. Moneypenny supports The Business Exchange

    Moneypenny pledges support to The Business Exchange

    Moneypenny has pledged its support to The Business Exchange, by assisting the owners of businesses affected by the recent flooding.Launched…

  283. Take a look at Moneypenny’s brand new website

    The practical business’ guide to creating a new website

    Here at Moneypenny we like to be different. Good different. We like to stand out from the crowd and get…

  284. Turning the tables

    Turning the tables

    The media is full of stories about ever more cunning cyber attacks – zombie botnets are one scary-sounding example. ‘Bot’…

  285. ServiceFirst_WEB copy

    Moneypenny launches #ServiceFirst Campaign

    With staggering figures from Ombudsman Services suggesting that UK consumers complain about products and services every second of every day,…

  286. The power of floor plans

    The power of floor plans

    When marketing a property for sale, there are a number of attributes that buyers and sellers today expect ‘as standard’:…

  287. Article 3 Market appraisals – the shocking truth

    Market appraisals the shocking truth

    Stephen Brown, of Stephen J Brown Consultancy Ltd, discusses the implications of missing market appraisal enquires:Market appraisals are the lifeblood…

  288. News: Moneypenny Facilities Show

    Moneypenny announces 2014 investment in property sector

    With over 800 estate and lettings agents of all sizes now relying on Moneypenny for  ‘overflow’ telephone answering support, Moneypenny’s…

  289. Article 2 Estate Agency All-Stars celebrates successful first year

    Estate Agency All Stars celebrates successful first year

    Pioneering estate agency recruiter Estate Agency All-Stars is looking forward to a successful 2014 based on impressive results in its…

  290. Internet of Everything

    Internet of everything

    As 2014 dawned, the ‘internet of things’ was considered so last year. In future we will be talking about the…

  291. Aim & Achieve

    Aim and achieve as a small business in 2014

    Whatever mistakes or unfulfilled plans you made in 2013, 2014 is your fresh start to aim high and achieve your…

  292. News: Small business garden

    Who is on small business side

    Lloyds Banking Group is to cut around half of their relationship managers who deal directly with small businesses and their…

  293. Google+

    Google Plus is invaluable for small businesses

    As a small business you want to spread the word of your company to gain new customers, but do you…

  294. News: Law firms should join the social media party

    Law firms should join the social media party

    Social media isn’t just the latest trend for modern companies; it is accessible and beneficial to all types of businesses,…

  295. News: PCB Solicitors

    Multi office firm shares its experience of outsourcing calls

    Based in Shropshire, PCB Solicitors have offices in Shrewsbury, Telford, Broseley, Church Stretton, Craven Arms, Knighton, Ludlow, and Worcester, offering…

  296. News: Moneypenny Investment

    Moneypenny announces 2014 investment in legal sector

    With the number of law firms using telephone answering specialist Moneypenny at an all time high, the company has announced…

  297. RBS Scotland

    Invitation to attend Royal Bank of Scotland seminar

    The Royal Bank of Scotland’s complimentary seminar on the 30th January is being held in conjunction with leading consulting firm…

  298. News: Call volume

    Property calls taken by Moneypenny in Q4 of 2013

    More than 850 estate and lettings agents are now using Moneypenny; however the comparison data captured only those clients who…

  299. News: Helphound

    The benefits of customer reviews for agents

    Businesses across all industries know that great reviews attract custom, in the same way that negative reviews drive custom away.HelpHound…

  300. News: Estate Agency All stars

    Hiring a new negotiator means you need an extra pair of hands

    Estate Agency All-Stars is a recruitment agency with a difference. It attracts fresh talent to the property business and combines…

  301. News: WA Ellis

    W A Ellis share their experience of outsourcing calls

    Lucy Morton is a former ARLA President and Senior Partner at W.A.Ellis. Here, she shares her experience of outsourcing calls: something…

  302. News: Tech trends

    Tech trends predictions for this year

    2014 has dawned and will be a time of big change for many businesses facing the challenge of developing new…

  303. News: Small business calendar 2014 Q1

    Essential 2014 dates for a small business diary

     Get your business off to a flying start with our small business diary infographic – it’s packed with details on…

  304. News: Google Hummingbird

    Find out more about Google Hummingbird

    This new algorithm was brought out to deliver better results to the user as it focuses on the meaning behind…

  305. Rachel Clacher

    Take advantage of 2014 business optimism

    Late last year something extraordinary happened: there were positive headlines about small businesses. Start-Up Britain announced that there were more…

  306. Baby chicks

    2013 was a record year for start ups

    The UK’s leading telephone answering service has rung out the old year and welcomed the new one with an amazing…

  307. News: 3 Trends

    3 reasons why the possibilities are endless for small businesses in 2014

    Going virtualWith increased broadband connectivity speed and remote working capability, The Office of National Statistics reports:+1m people now work from…

  308. News: mmadigital

    mmadigital teams up with NatWest to support law firms

    Manchester’s online marketing agency for law firms, mmadigital, is partnering with NatWest on a series of workshops to help law firms…

  309. News: Legal increase

    Law firms account for tenfold increase in demand for night time call handling

    In the 12 months since extending its service to 24 hours, telephone answering specialist Moneypenny has seen a ten-fold increase…

  310. News: Conveyancer summit

    Final countdown to Conveyancer Summit and Conveyancer of the Year Awards 2013

    The Summit is designed to be different to other seminars that you may have attended already this year.Property Academy are…

  311. News: AMLAW firm

    Global AMLAW 100 firm approaches Moneypenny when telecoms provider disappoints

    With over 550 lawyers and a similar number of staff operating out of offices across the USA, Canada, Asia Pacific…

  312. News: Audioagent

    Professional property marketing helps agents shine online

    The online shop window has buyers and sellers demanding more.Interestingly, recent research shows 69% of people spend many weeks researching…

  313. News: Sheila Manchester 1

    Award season comes to the property industry

    Many industries dole out gongs to the ‘leading lights’ at this time of year, it is like a build up…

  314. News: Hometruths social

    Social media for estate agents

    Do you find yourself Googling questions like ‘What does RT mean on Twitter?’ or ‘Do I need a Facebook business…

  315. News: social horse

    The latest online and social media tips for businesses

    Without doubt, one of my top priorities is always SEO (search engine optimisation). We’re planning to make a few changes…

  316. News: Loans door

    Loans tips for small businesses

    Barry Evans, regional director for the South-West and Wales for NatWest, talked to The Telegraph about how small businesses should…

  317. Rachel Clacher

    A message to Mr Cable from UK business

    Have you heard of GrowthAccelerator? No? Well, you’re not alone.This in itself is a bit of a tragedy. GrowthAccelerator is…

  318. News: Data rules

    New payment data security rules for SMEs

    Small businesses must secure cardholder data to meet Payment Council Industry Data Security Standard (PCI-DSS) rules.If cardholder data is stolen…

  319. News: St Jude storm

    Stormy October weather prompts influx of enquiries

    So there’s a loss of inbound telephone lines, the power’s down, staff are absent or the weather conditions are just…

  320. News: Sleep to the top

    Sleep your way to the top

    Arianna Huffington was talking to The Telegraph at the One Young World summit in Johannesburg. One Young World hopes to…

  321. News: Advanced Legal

    Advanced Legal announces new partnership with Moneypenny

    Advanced Legal (formerly IRIS Legal) has recently announced its latest partnership agreement – with telephone answering specialists Moneypenny.Moneypenny, the UK’s…

  322. News: Virtual Shanice

    Shanice could be the receptionist of the future

    Brent Council has invested £12,000 in Shanice, a virtual assistant, whose image is now being projected on to a screen…

  323. News: Outsourcing

    Emphasis on keeping in touch signals epochal change for customer contact

    In a business arena as dynamic – and as tech-dependent – as the customer contact space, organisations that don’t have…

  324. News: Sheila Manchester chess

    The challenge to the high street agency that failed

    You know when you are getting old – it’s when nostalgia kicks in. I remember when… when I was a…

  325. News: Lees Solicitors

    From fairly sceptical to the merits of outsourcing

    Chief executive Joanna Kingston-Davies offers a very frank and honest explanation of the benefits, and how you can achieve them…

  326. News: Conveyancer

    Relationship between estate agents and law firms is vital

    Telephone answering specialist Moneypenny is delighted to be sponsoring the Conveyancer of the Year Awards 2013 in association with The…

  327. News: Hometruths sunflower

    The top 7 ways to keep your vendors happy

    We all want to keep our vendors from wandering off to another agent down the street, but sometimes we forget…

  328. News: Holiday cottage

    The online entrepreneur who is taking the holiday industry by storm

    Crowned Gwynedd Business Person of the Year earlier in 2013, Gwion Llwyd launched Dioni Holiday Cottages, an online letting agency…

  329. News: PR mic

    Simple PR story that generated thousands free of charge

    Debbie Barton, Head of PR at Moneypenny, shares her experience on making national headlines and how a simple change of…

  330. News: MOO

    Take advantage of our 50 FREE business cards offer

    What better way to stand out from the crowd than with premium business cards. Our exclusive offer with MOO means…

  331. News: Glenn Jackson

    Improve your customer service in four easy steps

    Glenn Jackson, Managing Director at Moneypenny, knows a thing or two about great customer service and has stacks of great…

  332. News: Wages

    Minimum Wage set to increase from 1st October

    Despite Business Secretary Vince Cable’s claims that: “Nobody in the country should be paid less than the minimum wage”, Ian…

  333. News: Windows XP

    Important information for Windows XP users

    If your PCs are still running Windows XP, you’re not unusual.According to netmarketshare.com, 37% of the world’s PCs still run…

  334. News: Switching off clock

    The majority of British workers struggle to switch off after work

    We probably didn’t need new research to confirm what we already know: most of us think nothing of work beyond…

  335. News: Shelia Manchester balloon

    Homebuyer turnoffs revealed

    While most estate agents are crying out for more homes to sell, as homeowners stick with what they have, rather…

  336. News: Autumn property events

    Moneypenny confirms sponsorship of autumn property events

    Having kicked off with the sponsorship of the sold out ‘Prospecting School UK 2013’ at the beginning of September in…

  337. News: ETSOS

    The effects of new regulation reform for Estate Agents

    The proposed changes to the regulation of Estate Agents, made official in the Queen’s speech, are now set to go…

  338. News: Estate Agency Awards

    Introducing 3 NEW categories to The Estate Agency of the Year Awards 2013

    3 new categories are open to Estate Agency individuals across the country:Best NegotiatorBest ValuerBest ManagerYou are welcome to enter yourself…

  339. News: Webinar sessions

    How to convert telephone enquiries into profitable business

    Want to win more business in a difficult climate? In this very practical webinar, aimed at partners, fee earners and…

  340. News: Conveyancer Awards

    Introducing the NEW individual Conveyancer of the Year Award 2013

    The Conveyancer of the Year Award 2013 in association with The Sunday Times is free to enter, thanks to the…

  341. News: Thomson Reuters

    Moneypenny signs on as latest Thomson Reuters Elite Alliance Partner

    This summer, Thomson Reuters Elite announced that Moneypenny, an outsourced switchboard provider for businesses throughout the UK, has become an…

  342. News: Bill Kirby

    Making the most of your IT investment

    ChallengesWe are all very conscious of our business challenges – cash, new clients, competition, net profit, gross profit, client experience…

  343. Rachel Clacher

    SMEs have a golden opportunity to delight their customers

    If consumers generally do not forgive SMEs for bad customer service, does that mean that they forgive large corporates for…

  344. News: Phone ettiquette

    Forgetting our manners when it comes to using mobile phones

    A straw poll around Moneypenny suggests we would no sooner leave home without our mobile phone than our cash or…

  345. News: Green IT

    Take a green approach to save your business money

    According to UK-based environmental group Global Action Plan, a run-of-the-mill server has the same annual carbon footprint as an average…

  346. News: Temporary cover switch

    Businesses are switching on to switch off

    With peak holiday time just around the corner, telephone answering specialist Moneypenny is experiencing its usual increase in requests for…

  347. News: High risk

    Advice on spotting customers before you lose them

    Here’s a startling fact: some of the companies that lose the fewest customers don’t necessarily have the best products or…

  348. News: Toilet calls

    Microbusiness owners admit to taking calls in toilets

    Research commissioned by Penelope, a call handling solution for small businesses – part of Moneypenny, the UK’s leading telephone answering…

  349. News: Moneypenny NZ

    New Zealand High Commissioner argues for more Time Zone Business

    Britain’s High Commissioner to New Zealand, Mrs Vicki Treadell, says British firms should start thinking about the advantages of working…

  350. Micro business owners

    London home to UK’s hardest working business owners

    Micro business owners are working an average of 52 hours a week, according to new research revealed today. That’s nearly…

  351. News: Stamp duty

    Stamp duty is causing market supply to stagnate

    Over a third of estate agents believe the housing market’s failure to move is being caused by stamp duty, reports…

  352. News: Staff engagement

    Full engagement of staff is key to IT success

    It’s all well and good planning for the implementation of a new system or service – or even thinking about…

  353. News: Sheila Manchester bikes

    The realities of being a lettings agent in university towns

    A quick stroll around any university town will show you that the student stereotype remains unchanged: jeans, slouchy jacket, trainers,…

  354. News: Switchboard support

    How call handling can work for you

    In times of unprecedented change in the legal sector with an increasingly liberalised and competitive market place, alternative business structures,…

  355. News: Work ethic

    Manufacturers slam UK work ethic

    SYNOPSIS:The new poll of UK manufacturers found that 53% believe new recruits lack practical skills, with 38% saying they don’t…

  356. News: Brand colours

    Brand colours and what they say about your business

    Even the simplest of logos will have had time, money and effort spent on them. This infographic clearly outlines the…

  357. News: Cloud

    Tips for running your business in the cloud

    A recent study shows that 50% of staff in SME businesses are now using cloud-based services.If you’re interested in hearing…

  358. News: Facebook hash tag

    Facebook introduces hashtags

    It’s taken them long enough, but on the 12th June 2013 Facebook finally launched hashtags, following in the footsteps of Twitter…

  359. News: Peter Capital

    New ways to find capital for your business

    Property house prices are on the up. Natwest has just unveiled its latest ‘NatYes’ advert, aimed at first-time buyers.It’s a…

  360. News: Tracey Cladwell face

    CRM systems for SMEs

    Salesforce research shows a good customer relationship management (CRM) system can increase sales by almost a third. CRM systems used…

  361. News: sickness excuses

    Worst excuses for sick days revealed

    Research commissioned by Benenden Health has revealed that one in three employers will check an employee’s social media platform, such…

  362. Rachel Clacher

    Good decisions are a mixture of good luck and judgement

    Today has been a day of decisions. Take the train or drive? Train. Pack the black bag or the silver…

  363. News: Legal Eye

    Safeguarding standards and creating growth

    3 HOURS CPD – FREEEssential insights on law firm compliance, risk management and marketingThe new compliance requirements for law firms…

  364. News: Legal Eye phone

    Failing to answer or return phone calls could result in a reportable breach

    Persistently failing to answer or return telephone calls that go on to generate a string of concerns or complaints could…

  365. News: CQS

    CQS development roadshows

    Moneypenny is proud to be sponsoring a series of development roadshows as part of the Law Society’s specialist Conveyancing Quality…

  366. News: Commercial property

    Free seminars on the Speed of Change in Commercial Property

    Identifying changes and acting in the best interests of your clientsIn June, two free seminars aimed at commercial property lawyers,…

  367. All-Stars

    Innovative training provider hits the ground running

    Estate Agency All-Stars offers pre-employment training: turning enthusiastic trainees into key members of staff.  From day one new recruits function…

  368. News: Charity

    The benefits of making an effort for charity

    National charity events such as Children in Need and Red Nose Day raise millions of pounds and create huge awareness…

  369. News: Lettings Live

    The Lettings Agency of the Year Awards 2013

    This year’s Lettings Agency of the Year Awards were held in their usual accomplished style at the Lancaster Hotel in…

  370. News: BIFM cloud

    BIFM trio dream of people wanting to be an FM

    SYNOPSIS:In an unsurprisingly clean and comfortable office at the BIFM headquarters in Bishop’s Stortford, its chief executive Gareth Tancred, chairman…

  371. News: NOA

    Come along to the NOA Outsourcing Work Symposium

    Moneypenny is proud to be a sponsor of this year’s NOA Outsourcing Works Symposium, aimed at developing stronger links between…

  372. News: Outsourcing cut out

    The case for business outsourcing

    Headline statistics10% of UK workforce jobs come from outsourcingSource: Oxford Economics 2012113bn of UK economic output contributed by outsourcing: the…

  373. Rachel Clacher

    Rachel votes to fire The Apprentice

    So this is how to ‘do’ business? Really, Sir Alan? Do you really look for people who are egotistical, self-centred,…

  374. News: Overseas markets

    How to start exporting

    With more than half of the value of Britain’s exports coming from SMEs, these power houses of our economy have…

  375. News: Trivia

    Two minute trivia starts now

    Who isn’t busy these days. But here at Moneypenny, we believe in having just a bit of light-hearted time out…

  376. News: Biometrics

    Get to know biometric technology for business

    Biometrics, from face to fingerprint recognition, are coming to businesses of all sizes: allowing secure access to buildings, PCs, smartphones…

  377. News: PAYE

    Moneypenny supports PAYE Real Time Information initiative

    HMRC introduced a compulsory new system for the reporting of PAYE on 6 April 2013 in real time, known as…

  378. News: Social media marmite

    Handling client feedback via social media

    Fast facts: 1bn people are users of social networks 65% of people believe it’s a better way to communicate with companies than…

  379. News: Penelope logo

    Moneypenny launches sister product Penelope

    After setting the world standard for telephone answering and outsourced switchboard services, Moneypenny is revolutionising the way in which business…

  380. News: Estas

    Moneypenny congratulates ESTAs winners

    The ESTAs are over for another year.Held at the Park Lane Hilton, and attended by some 650 agents from around…

  381. AllStars

    Discovering the next generation of agents

    Andrea Morgan, co-founder of the recently launched A Passion for Homes, was honoured to be asked to attend Estate Agency…

  382. News: Location

    It pays to be in the right location

    The spring of 2013 may not have come as soon as we would have liked, it may not have brought…

  383. News: LSN communication

    The importance of effective communication in law firms

    In a recent Legal Support Network ‘Industry Voices’ interview, Joanna Swash, director at Moneypenny, was invited to talk about the importance of…

  384. News: Hosted IT

    How to buy hosted IT

    Bill Kirby outlines why and how you firm should be buying hosted IT…I am normally opinionated, but this time I…

  385. News: Xylem water

    Why Xylem Water Solutions UK uses Moneypenny

    Denise Barnett, Credit Manager at Xylem, talks to Moneypenny about her experience of using an outsourced switchboard service.Why weren’t you…

  386. News: Moneypenny Facilities Show

    Free telephone answering for Facilities Show attendees

    For outsourced switchboard specialist Moneypenny, happy, positive and confident voices at the end of the phone are key to providing…

  387. News: Peter Bartram spend more

    10 ways to get customers to spend more

    It easy to get carried away with acquiring new customers, but unless your company is just starting out, your current…

  388. News: Glenn Jackson

    Moneypenny is a great place to work

    Hot on the heels of our third accreditation as one of the ‘Best 100 Companies to Work For’ in the…

  389. News: Digital Sally

    Stay up to date with the latest social mobile app changes

    LinkedIn and Facebook have both recently made changes to how their sites appear on mobiles, as in both cases they…

  390. Getting PR to work for you

    Getting PR to work for you

    Joanna Swash, Sales and Marketing Director of Moneypenny, shares her experience on how to get PR working for you.In the…

  391. News: Tracey Caldwell tablets

    Five considerations when choosing your tablet

    “It’s a nice reader, but there’s nothing on the iPad I look at and say: ‘Oh, I wish Microsoft had…

  392. Rachel Clacher

    Alton Towers is facing a fightback

    Joining the Twitterati has not been a priority for me – my need to have correct grammar and punctuation in…

  393. Conveyancing house

    An interview with Moneypenny

    Moneypenny is appearing at more and more conveyancing and property industry events – but exactly what are the benefits of…

  394. Paul Bradley

    The importance of having a social media policy

    According to police figures, Social Media crime rates went up 780% in the last four years. Police figures for 2012…

  395. Mobile train man

    Why law firms should go mobile

    When you have a spare five minutes, whether on the train, in a taxi or waiting for a meeting to…

  396. Bad weather

    Bad weather catches up with agents

    The unseasonal cold and snowy weather in the week leading up to Easter finally caught up with estate and lettings…

  397. IT trap

    Avoiding the traps in IT spending

    A company finds a new piece of software on the market which, on the face of it, looks ideal for…

  398. Rachel Clacher

    SMEs are driving value into our economy

    If an alien were to pick up a broadsheet today he/she/it would be led to believe that the UK is…

  399. Relocating

    Relocating to lower your tax bill

    Some interesting research caught my eye recently. It came from the Grant Thornton International network, which had carried out a…

  400. Twitter bird

    Finding time to tweet

    You know social media channels are a cheap and easy way of promoting your business. So how can you make…

  401. Payroll

    SME advice for new payroll reporting

    Real-time payroll reporting starts in April. Employers, no matter how small, will have to send details to HMRC every time…

  402. Emma Jones Enterprise Nation

    Moneypenny joins forces with Enterprise Nation

    Emma Jones, founder of Enterprise Nation, is also one of 8 co-founders who launched StartUp Britain: the national campaign to encourage more…

  403. Letting agency of the year 2013

    Enter your Lettings business today

    Moneypenny is proud to announce that we are sponsoring The Lettings Agency of the Year Awards 2013 in association with…

  404. Sheila Manchester

    Prevailing reputation of lettings agents is wrong

    Ten years ago, nobody talked much about letting agents. Consumer champions had bigger fish to batter – estate agents (greedy,…

  405. DWFs experience of social media

    As Richard Hodkinson, Chief Technology Officer at DWF explains, 2012 was a fast year for DWF. As a national law firm…

  406. Lawnet

    Two thirds of people find their solicitor by recommendation

    Helen Hamilton-Shaw, Director of Services at LawNet, believes if you’re not answering your phones with a smile, you can be…

  407. Bill Kirby pie chart

    Beware of lost opportunities

    One of my big concerns is how well firms are responding to inbound enquiries – a bit like trying to…

  408. Pay freeze

    Accountants beat the pay freeze

    As if everyone wasn’t already depressed enough in February, the Office for National Statistics picked the 13th day of the…

  409. Rachel Clacher

    Mary Portas inspires shoe review

    A favourite bit of weekend reading is Mary Portas’ shop review in the Telegraph Magazine. It’s fun comparing notes, to…

  410. LinkedIn

    Optimise your LinkedIn company page

    “Creating a LinkedIn company page is a great way to become more visible online as it’s another channel for you…

  411. Finance appear bigger

    Think big but start small when it comes to IT

    The pace of information technology development is so fast these days it’s no wonder that some small business owners worry…

  412. Best companies 2013

    Moneypenny recognised in Top 100 for third time

    Staff at Moneypenny are celebrating once again as the company is recognised as one of the best to work for…

  413. IT phishing

    The latest email phishing tactics exposed

    People are getting wise to phishing emails. Most of us know that we should delete emails inviting us to click…

  414. Easter holiday cover

    Roll on Easter Bank Holiday

    Has it really been over two months since we waved goodbye to 2012 and ushered in a rather chilly 2013?…

  415. Outsourcing

    Outsource business functions with confidence

    Outsourcing is an area that is growing within the legal industry and requirements of Outsourcing are now included in the…

  416. Law Society

    The Law Society renews its partnership with Moneypenny

    The Law Society has renewed its partnership with Moneypenny, the UK’s leading 24-hour telephone answering service.Moneypenny has been an endorsed…

  417. Etsos

    Tips on finding the right search provider

    Case management and workflow systems are not the only technological advancements that have helped revolutionise conveyancing in this country over…

  418. Smartlegal

    The mist is clearing around Cloud

    Very soon, if not already, law firms will cease to have a vague understanding of ‘cloud’. By coming to recognise…

  419. Audio Agent video

    2013 is all about the video

    Standing out online is essential for any business. However, the competitive property market in particular faces the considerable challenge of…

  420. Property Jungle

    The Property Jungle recommends Moneypenny

    Mike Smithson, Managing Director of The Property Jungle, explains his relationship with Moneypenny and why he recommends them so highly.Over…

  421. Gower Property

    Agency adopts hypnotherapy training

    Joy Gower Training started training the James Pendleton Estate Agency team from South West London in Coaching and Neuro-linguistic Programming…

  422. Finance tube

    Tips on cutting employee travel costs

    A recent survey conducted by American Express found that 87% of companies are planning to spend more, or at least…

  423. William

    How to broaden your focus

    The lens through which leaders view the world can help or hinder their ability to make good decisions. If your…

  424. Joanna Swash

    How to manage your reception effectively

    Joanna Swash, Sales and Marketing Director of Moneypenny, the UK’s leading telephone answering and outsourced switchboard provider, explores how to…

  425. Sally Percy

    New tax strategy needed in favour of individuals

    Data released by the Bank of England last month revealed a contraction of some £4bn in lending to UK businesses…

  426. IT iPad

    Optimising your website versus creating an app

    Now that almost half the population owns a smartphone, businesses have little choice but to interact with mobile device users…

  427. Relocation Agent Network

    Say hello to Relocation Agent Network

    For those relocating within the UK, selling an existing property, whilst at the same time trying to find a home…

  428. Bill Kirby

    Cut the faith when it comes to IT

    You are all aware I am a great supporter of hosted IT and in time it will become an even…

  429. Sales tips

    Top 5 sales tips for your team

    Know your productThat’s a real basic, isn’t it. But how many times have you agreed to a meeting with someone…

  430. Leonie

    6 things you really want from a new employee

    No one wants to deal with obstructive, unreliable employees. We want to deal with enthusiastic people, with real characters and…

  431. Red Bee

    Red Bee Media

    Red Bee Media’s head office in London employs over 1500 members of staff and receives approximately 2200 calls per month.…

  432. Liz Kentish

    Liz Kentish on customer service

    Liz Kentish is an FM Coach, working with FM teams that recognise the ever-evolving role of FM requires greater people…

  433. Energy bills

    Tips on lowering energy bills

    With energy costs set to rise further this year, there’s never been a better time for businesses to look for…

  434. Severe weather

    Severe weather planning for firms

    Government meteorologists are said to have briefed ministers and transport leaders to be ready for colder-than-average temperatures until the end…

  435. News: Sheila Manchester 1

    Happy New Year COLPs and COFAs

    Michelle Garlick, Partner and head of the Compl-i team at Weightmans, talks all things COLP & COFA.It’s January 2013. Christmas…

  436. The green deal

    The pros and cons of The Green Deal

    The Green Deal is due to kick off from 28th January 2013 and is the Government’s flagship policy for cutting…

  437. IT Trends 2013

    IT trends to be aware of in 2013

    As 2013 dawns, the information and communications technology available to SMEs in the space of a year has changed massively.According…

  438. Key Agent

    Top tip for increasing your clicks on online portals

    As you will know, people’s first point of call for property searches is now overwhelmingly online. More than ever, it’s…

  439. Sally Percy digital

    1 in 3 SMEs prefer competitor websites

    I always try to remember the advice I read in a business guide when I first started out: 10 minutes…