News Archives

  1. Why good outsourcing decisions should be about reputation, not cost alone.

    Why good outsourcing decisions should be about reputation, not cost alone.

    You can’t put a price on reputation. Your reputation is the barometer of the quality of the work you do,…

  2. Moneypenny building

    Clever planning makes money go further

    For a time, it was a distant dream. Then came the pen-to-paper moment; followed by the first phone calls and…

  3. Car technology

    Accelerate towards car technology

    There is more traffic than ever on the roads and it is moving more slowly than ever, according to the…

  4. WOW

    Forget ‘great’, your customers expect ‘wow’

    What makes you unashamedly say “wow”? A stunning sunset? A gorgeous meal in your favourite restaurant? The opening number of…

  5. MysteryShop-640x520

    A day in the life of an FM phone line

    Most companies would like to think they know how (and how often) their calls are being answered. But a `mystery…

  6. Death-of-password-640x520

    Will 2015 see the death of the password?

    Rumours of the death of the password appear to have been greatly exaggerated in the past. But, dare we say…

  7. BIFM

    The importance of effective switchboard cover

    Julie Hulme, Business Development Manager for the FM sector at Moneypenny and newly appointed Deputy Chair of BIFM (Wales Region)…

  8. News | Digital trends 2015

    Top 5 digital trends for big business in 2015

    2015 beckons and with it lots of opportunities for big business to innovate and truly transform themselves with technology. Large…

  9. MPRebrandBirdy_WEB

    Brand new look for Moneypenny

    Telephone answering specialist Moneypenny has unveiled a brand new look with a face-lifted logo incorporating a new addition – the…

  10. Grammar2_WEB

    Great grammar is so past tense

    Here at Moneypenny we are on something of a mission to promote the English language and the proper use of…

  11. News: carbon footprint

    From reinforced floors to operating in the cloud – the triangle of business change

    The look and feel of the British workplace is barely recognisable today as compared to 10 years ago, let alone…

  12. News: introduction to digital receptionist

    Introducing Digital Receptionist – the switchboard revolution

    Telephone answering specialist Moneypenny has introduced a brand new technology product that is revolutionising the way large companies handle incoming…

  13. Grammar_WEB

    Punctuation saves lives: just ask Grandma

    Here at Moneypenny we are on something of a mission to promote the English language and the proper use of…

  14. Bring your own due diligence

    Bring your own due diligence

    Given all the hype, you might think that despite the challenges of ‘bring your own device’ (BYOD), most enterprises were…

  15. Premium front of house isn’t just about the reception desk

    Premium front of house isn’t just about the reception desk

    As a larger business, you’ve worked hard to create the very best front of house (FOH) reception desk. Highly trained…

  16. HolidayTakeOff_WEB

    Why going on holiday is good for business

    Research has shown that going on holiday not only makes you feel good while you’re away but helps you feel…

  17. ServiceFirst_WEB copy

    Keep the jargon in the office; communicate in your customers’ language

    Every business will have its own internal jargon to describe processes, products and services. Just like the brand logo and…

  18. Don't drop the ball with the world cup approaching

    Don’t drop the ball with the World Cup approaching

    Football fever is upon us again with shops awash with flags and merchandise ahead of the FIFA World Cup 2014.…

  19. Big data, big protection

    Big data = big opportunity

    Big Data – intelligent analysis of masses of different types of data – can translate into big profits. Improved customer insight…

  20. Laughter yoga – you’re having a laugh!

    Embrace change and bask in a happy workforce

    Staff at Moneypenny have been enjoying Monday lunchtimes with a difference thanks to laughter yoga sessions, which have been offered…

  21. Coming right up: predictions for the year in outsourcing

    Predictions for the year in outsourcing

    These trends shed some light on the areas of opportunity and risk that companies will continue to face. Addressing how…

  22. ServiceFirst_WEB copy

    Listen, listen, listen – never guess, never assume

    Even the most assured, longstanding brand can’t afford to be complacent when it comes to listening to customers. Trends and…

  23. News: Sleep to the top

    Sleep your way to the top

    Arianna Huffington was talking to The Telegraph at the One Young World summit in Johannesburg. One Young World hopes to…

  24. News: Virtual Shanice

    Shanice could be the receptionist of the future

    Brent Council has invested £12,000 in Shanice, a virtual assistant, whose image is now being projected on to a screen…

  25. News: Outsourcing

    Emphasis on keeping in touch

    In a business arena as dynamic – and as tech-dependent – as the customer contact space, organisations that don’t have…

  26. News: Glenn Jackson

    Improve your customer service in four easy steps

    Glenn Jackson, Managing Director at Moneypenny, knows a thing or two about great customer service and has stacks of great…

  27. News: Switching off clock

    The majority of British workers struggle to switch off after work

    We probably didn’t need new research to confirm what we already know: most of us think nothing of work beyond…

  28. News: Moneypenny NZ

    New Zealand High Commissioner argues for more Time Zone Business

    Britain’s High Commissioner to New Zealand, Mrs Vicki Treadell, says British firms should start thinking about the advantages of working…

  29. News: Work ethic

    Manufacturers slam UK work ethic

    SYNOPSIS:The new poll of UK manufacturers found that 53% believe new recruits lack practical skills, with 38% saying they don’t…

  30. News: BIFM cloud

    BIFM trio dream of people wanting to be an FM

    SYNOPSIS:In an unsurprisingly clean and comfortable office at the BIFM headquarters in Bishop’s Stortford, its chief executive Gareth Tancred, chairman…

  31. News: NOA

    Come along to the NOA Outsourcing Work Symposium

    Moneypenny is proud to be a sponsor of this year’s NOA Outsourcing Works Symposium, aimed at developing stronger links between…

  32. News: Xylem water

    Why Xylem Water Solutions UK uses Moneypenny

    Denise Barnett, Credit Manager at Xylem, talks to Moneypenny about her experience of using an outsourced switchboard service.Why weren’t you…

  33. IT trap

    Avoiding the traps in IT spending

    A company finds a new piece of software on the market which, on the face of it, looks ideal for…

  34. Rachel Clacher

    SMEs are driving value into our economy

    If an alien were to pick up a broadsheet today he/she/it would be led to believe that the UK is…

  35. Pay freeze

    Accountants beat the pay freeze

    As if everyone wasn’t already depressed enough in February, the Office for National Statistics picked the 13th day of the…

  36. Rachel Clacher

    Mary Portas inspires shoe review

    A favourite bit of weekend reading is Mary Portas’ shop review in the Telegraph Magazine. It’s fun comparing notes, to…

  37. Best companies 2013

    Moneypenny recognised in Top 100 for third time

    Staff at Moneypenny are celebrating once again as the company is recognised as one of the best to work for…

  38. Finance tube

    Tips on cutting employee travel costs

    A recent survey conducted by American Express found that 87% of companies are planning to spend more, or at least…

  39. Liz Kentish

    Liz Kentish on customer service

    Liz Kentish is an FM Coach, working with FM teams that recognise the ever-evolving role of FM requires greater people…