News Archives

  1. Moneypenny celebrates 10 years of supporting law firms

    Moneypenny celebrates 10 years of supporting law firms

    It’s been 10 years since we started supporting law firms and our team are thrilled to be celebrating such a…

  2. My business story… LawSkills

    My business story… LawSkills

    My business story…LawSkills Gill Steel, founder of legal training company, LawSkills, tells us her story. Tell us the LawSkills story… I’ve always had…

  3. Case Study: Tayntons

    Case Study: Tayntons

    Tayntons has discovered the perfect outsourcing solution “We want to capture every opportunity and present a professional image at all times” Business…

  4. Report reveals rise in calls to family law by 69%

    Report reveals rise in calls to family law by 69%

    Calls to the family law sector rose by 69% in the first three months of 2017, according to a new…

  5. How much business could legal firms be losing over Christmas?

    How much business could legal firms be losing over Christmas?

    NEW research from Moneypenny has found legal firms could be missing thousands of new enquiries over the Christmas period. …

  6. Busiest time of the week for legal practices

    Legal practices miss the most calls on Tuesday at 10am

    LEGAL firms are missing the most calls in the first half of the week, with their lines the busiest at…

  7. Quentin Hunt

    Case Study – Quentin Hunt

    2 Bedford Row Chambers in London is a leading set of chambers, practising in the UK as well as all…

  8. Rachel and Ed

    Moneypenny celebrates as time flies

    TELEPHONE answering specialist Moneypenny is celebrating three years of handling `night-time’ calls, the majority legal, from the other side of…

  9. WOW

    Forget ‘great’, your customers expect ‘wow’

    What makes you unashamedly say “wow”? A stunning sunset? A gorgeous meal in your favourite restaurant? The opening number of…

  10. Holiday Cover

    Holiday figures show legal calls spike 12% after a Bank Holiday

    LEGAL receptionists at telephone answering specialist Moneypenny are urging law firms to be sure they are prepared for the holiday…

  11. Legal call review Q2

    Quarterly review highlights post-election conveyancing upturn

    TELEPHONE answering specialist Moneypenny has conducted its second quarterly legal call review of 2015 with results showing a marked upturn…

  12. Working 9-5

    What ever happened to the 9 to 5 client?

    THERE was a time, refreshingly some may argue, when clients were happy enough to conduct any business with their law…

  13. Zylpha

    Case Study – Zylpha

    Legal Process Automation specialist Zylpha was founded by Tim Long, a qualified solicitor, who was frustrated with the level of…

  14. Newmans Case Study

    Newmans Case Study

    Based in London’s Mayfair and Horley, Surrey; Newmans Solicitors is a little bit different. With more than 40 years’ experience,…

  15. News | The missing millions

    Finding the missing millions

    Professor Ian Cooper looks into ‘finding the missing millions’ – converting telephone enquiries in to profitable business.About a year ago…

  16. MPRebrandBirdy_WEB

    Brand new look for Moneypenny

    Telephone answering specialist Moneypenny has unveiled a brand new look with a face-lifted logo incorporating a new addition – the…

  17. Grammar2_WEB

    Great grammar is so past tense

    Here at Moneypenny we are on something of a mission to promote the English language and the proper use of…

  18. LegalInfographic_WEB

    Infographic: 13% increase in calls to Moneypenny’s legal team

    Telephone answering specialist Moneypenny has reported a 13% increase in calls to its dedicated legal team in the period 1st…

  19. BenefitsOfVideo_WEB

    Video – it’s bigger than Facebook

    At mmadigital, we’re massive advocates of video and how important it can be to reach new clients, helping them understand…

  20. Bring your own due diligence

    Bring your own due diligence

    Given all the hype, you might think that despite the challenges of ‘bring your own device’ (BYOD), most enterprises were…

  21. Chris Harris, Today's Conveyancer

    Conveyancing growth creates new risks

    A recent survey of conveyancers has identified that the conveyancing departments of over three quarters of respondents have grown by…

  22. ServiceFirst_WEB copy

    Keep the jargon in the office; communicate in your customers’ language

    Every business will have its own internal jargon to describe processes, products and services. Just like the brand logo and…

  23. Big data, big protection

    Big data = big opportunity

    Big Data – intelligent analysis of masses of different types of data – can translate into big profits. Improved customer insight…

  24. Laughter yoga – you’re having a laugh!

    Embrace change and bask in a happy workforce

    Staff at Moneypenny have been enjoying Monday lunchtimes with a difference thanks to laughter yoga sessions, which have been offered…

  25. Coming right up: predictions for the year in outsourcing

    Predictions for the year in outsourcing

    These trends shed some light on the areas of opportunity and risk that companies will continue to face. Addressing how…

  26. ServiceFirst_WEB copy

    Listen, listen, listen – never guess, never assume

    Even the most assured, longstanding brand can’t afford to be complacent when it comes to listening to customers. Trends and…

  27. Smart firms recognise the huge advantages of outsourcing

    Smart firms recognise the huge advantages of outsourcing

    “Times are changing in the world of the law firm. Operating in an increasingly demanding marketplace, more and more law…

  28. The technology solution ensuring law firms never miss a call

    The technology solution ensuring law firms never miss a call

    An ever-increasing number of law firms are reaping the benefits of outsourced technology solutions to ensure they never miss a…

  29. Withy King Offices

    Withy King shares its experience of outsourcing calls

    In early 2013 Law firm Withy King took the decision to switch to telephone answering specialists Moneypenny. David Eagle, Head…

  30. News: PCB Solicitors

    Multi office firm shares its experience of outsourcing calls

    Based in Shropshire, PCB Solicitors have offices in Shrewsbury, Telford, Broseley, Church Stretton, Craven Arms, Knighton, Ludlow, and Worcester, offering…

  31. News: Moneypenny Investment

    Moneypenny announces 2014 investment in legal sector

    With the number of law firms using telephone answering specialist Moneypenny at an all time high, the company has announced…

  32. News: mmadigital

    mmadigital teams up with NatWest to support law firms

    Manchester’s online marketing agency for law firms, mmadigital, is partnering with NatWest on a series of workshops to help law firms…

  33. News: Legal increase

    Law firms account for tenfold increase in demand for night time call handling

    In the 12 months since extending its service to 24 hours, telephone answering specialist Moneypenny has seen a ten-fold increase…

  34. News: Advanced Legal

    Advanced Legal announces new partnership with Moneypenny

    Advanced Legal (formerly IRIS Legal) has recently announced its latest partnership agreement – with telephone answering specialists Moneypenny.Moneypenny, the UK’s…

  35. News: Conveyancer

    Relationship between estate agents and law firms is vital

    Telephone answering specialist Moneypenny is delighted to be sponsoring the Conveyancer of the Year Awards 2013 in association with The…

  36. News: Webinar sessions

    How to convert telephone enquiries into profitable business

    Want to win more business in a difficult climate? In this very practical webinar, aimed at partners, fee earners and…

  37. News: Conveyancer Awards

    Introducing the NEW individual Conveyancer of the Year Award 2013

    The Conveyancer of the Year Award 2013 in association with The Sunday Times is free to enter, thanks to the…

  38. News: Thomson Reuters

    Moneypenny signs on as latest Thomson Reuters Elite Alliance Partner

    This summer, Thomson Reuters Elite announced that Moneypenny, an outsourced switchboard provider for businesses throughout the UK, has become an…

  39. News: Stamp duty

    Stamp duty is causing market supply to stagnate

    Over a third of estate agents believe the housing market’s failure to move is being caused by stamp duty, reports…

  40. News: Staff engagement

    Full engagement of staff is key to IT success

    It’s all well and good planning for the implementation of a new system or service – or even thinking about…

  41. News: Legal Eye

    Safeguarding standards and creating growth

    3 HOURS CPD – FREEEssential insights on law firm compliance, risk management and marketingThe new compliance requirements for law firms…

  42. News: Legal Eye phone

    Failing to answer or return phone calls could result in a reportable breach

    Persistently failing to answer or return telephone calls that go on to generate a string of concerns or complaints could…

  43. News: CQS

    CQS development roadshows

    Moneypenny is proud to be sponsoring a series of development roadshows as part of the Law Society’s specialist Conveyancing Quality…

  44. News: Commercial property

    Free seminars on the Speed of Change in Commercial Property

    Identifying changes and acting in the best interests of your clientsIn June, two free seminars aimed at commercial property lawyers,…

  45. News: LSN communication

    The importance of effective communication in law firms

    In a recent Legal Support Network ‘Industry Voices’ interview, Joanna Swash, director at Moneypenny, was invited to talk about the importance of…

  46. Conveyancing house

    An interview with Moneypenny

    Moneypenny is appearing at more and more conveyancing and property industry events – but exactly what are the benefits of…

  47. DWFs experience of social media

    As Richard Hodkinson, Chief Technology Officer at DWF explains, 2012 was a fast year for DWF. As a national law firm…

  48. Lawnet

    Two thirds of people find their solicitor by recommendation

    Helen Hamilton-Shaw, Director of Services at LawNet, believes if you’re not answering your phones with a smile, you can be…

  49. Best companies 2013

    Moneypenny recognised in Top 100 for third time

    Staff at Moneypenny are celebrating once again as the company is recognised as one of the best to work for…

  50. Outsourcing

    Outsource business functions with confidence

    Outsourcing is an area that is growing within the legal industry and requirements of Outsourcing are now included in the…

  51. Etsos

    Tips on finding the right search provider

    Case management and workflow systems are not the only technological advancements that have helped revolutionise conveyancing in this country over…

  52. Smartlegal

    The mist is clearing around Cloud

    Very soon, if not already, law firms will cease to have a vague understanding of ‘cloud’. By coming to recognise…