News Archives

  1. Moneypenny’s new marketing managers (left to right) Sally Rowland, Megan Binns, Daniel Marshall and Emily Evans

    Moneypenny further bolsters its rapidly expanding marketing team

    We are thrilled to be welcoming five new marketing managers to Moneypenny. This follows the recent significant investment from ECI…

  2. Blair Fotheringham (far left), IWFM North Region Committee Member, pictured with Sara Duxbury from Carter Corson, Moneypenny co-founder, Rachel Clacher, and Channel Manager for Corporate at Moneypenny, Jess Pritchard

    IWFM North visits Moneypenny to learn secrets of creating ‘award-winning employee wellbeing’

    It was a pleasure to welcome a host of IWFM North members to our headquarters earlier this month for their…

  3. Jo McKeown, Channel Manager – Automotive at Moneypenny, and Andy Beale, UK’s Head of Customer Relations for Mazda, test driving the latest Mazda MX-5

    Moneypenny receptionists experience unique training day with Mazda UK

    Our automotive receptionists took part in an extra-special training day with Mazda Motors UK Limited this week. The event, held at…

  4. how-to-recover-an-unpaid-invoice

    How to recover an unpaid invoice

    For many small businesses even a handful of unpaid invoices can make the difference between a healthy bank balance and…

  5. French Bulldog puppy asleep in owner's arms

    Be ready for a spike in emergency veterinary appointments this summer, warns Moneypenny

    Veterinary practices are being urged to prepare for a spike in emergency calls during July and August. In a two year…

  6. Charlotte Glover (far left), Moneypenny’s Director of Operations in the US pictured in our new Charleston office with guests (left to right): Cynthia Borrelli, Laura Camacho and Laura Knotts

    Moneypenny US expands its new state-of-the-art offices in Charleston

    It’s celebration time at our US office following their expansion into a new, state-of-the-art facility in Charleston and the announcement…

  7. Moneypenny opens our unique tech garden

    Moneypenny opens unique ‘Tech Garden’ to showcase services

    Our unique ‘Tech Garden’, which showcases the expanding range of innovative and cutting-edge technologically-led services we offer, is now open. The…

  8. Moneypenny welcomes new ‘head of it services’

    Moneypenny welcomes new ‘Head of IT Services’

    We are delighted to announce the appointment of Mel Carlen who has joined us as Head of IT Services. Mel…

  9. Moneypenny celebrates 10 years of supporting law firms

    Moneypenny celebrates 10 years of supporting law firms

    It’s been 10 years since we started supporting law firms and our team are thrilled to be celebrating such a…

  10. Moneypenny appoints ex-agents to live chat team

    Moneypenny appoints ex-agents to live chat team

    Our dedicated Live Chat team has been further strengthened by the appointment of two ex-estate agents. The duo, Tracey Jones and…

  11. Moneypenny acquires made simple group

    Moneypenny acquires MadeSimple Group

    We are delighted to announce that we will be extending our services with the acquisition of the MadeSimple Group, which…

  12. Moneypenny HQ named Best Corporate Workplace at BCO Awards

    Moneypenny HQ named Best Corporate Workplace at BCO Awards

    Moneypenny’s new headquarters in Wrexham has been named as one of the best workplaces in the North of England at…

  13. Busiest call times

    Unable to answer the phone? It must be a Tuesday morning

    ESTATE and letting agents are missing the most calls on Tuesday morning according to new research from Moneypenny.In a like-for-like…

  14. Mark Finlay

    Moneypenny Appoints M&A and Strategy Director

    The UK’s leading telephone answering and outsourced switchboard specialist, Moneypenny, has hired an M&A and Strategy Director as it targets…

  15. Cash flow forecasting

    Cash flow forecasting: the foundation of a business

    As the saying goes, cash is king. And this is true no matter what the size of your business.  It…

  16. Co-working spaces in London

    Top co-working spaces for London entrepreneurs

    It’s no secret: London’s entrepreneurial scene is booming.And if you’re one of London’s 200,000 new independent workers, you could well…

  17. Sport Relief 2016

    Moneypenny sponsored walk raises £621 for Sport Relief

    Hundreds of employees from Moneypenny in Wrexham took part in a sponsored ‘lunchtime’ walk on Friday (March 18) – raising…

  18. 15 years of Moneypenny

    15 years of Moneypenny

    This year, Moneypenny celebrated its 15th birthday! We’ve had fun celebrating our milestone in style, as well as piecing together…

  19. Moneypenny’s novice runners’ joy at completing first (half) marathon

    Moneypenny’s novice runners’ joy at completing first (half) marathon

    20 novice runners from telephone answering company Moneypenny based in Wrexham completed their first race as part of the 6,000-strong…

  20. Property website specialist The Property Jungle shares its experience of Moneypenny

    Property website specialist The Property Jungle shares its experience of Moneypenny

    Property website specialist The Property Jungle has been using Moneypenny to answer its telephone calls since it was a business…

  21. Laughter yoga – you’re having a laugh!

    Embrace change and bask in a happy workforce

    Staff at Moneypenny have been enjoying Monday lunchtimes with a difference thanks to laughter yoga sessions, which have been offered…

  22. Coming right up: predictions for the year in outsourcing

    Predictions for the year in outsourcing

    These trends shed some light on the areas of opportunity and risk that companies will continue to face. Addressing how…

  23. The power of 03

    Infographic: the power of 03

    Why are customers becoming more reluctant to call 0845 numbers, when is a freephone number not free, and why are…

  24. Are you ready for the Cloud? Try Sage One

    Are you ready for The Cloud? Try Sage One

    Since 1981, Sage (UK) Limited has been at the heart of the British economy and over 830,000 UK companies currently…

  25. ServiceFirst_WEB copy

    Listen, listen, listen – never guess, never assume

    Even the most assured, longstanding brand can’t afford to be complacent when it comes to listening to customers. Trends and…

  26. 3D printing – not so futuristic

    3D printing – not so futuristic

    3D printing, once so futuristic, is verging on mainstream adoption. The worldwide 3D printer market will see unit shipments grow…

  27. Moneypenny Twitter Profile

    Twitter’s new design – have you updated your profile?

    In April, Twitter rolled out its new profile look to its 241 million monthly active users. Not ones to miss…

  28. The sun brings out buyers as property calls soar

    The sun brings out buyers as property calls soar

    With house prices rising at the fastest rate in the last four years; reportedly being driven by record low interest…

  29. Smart firms recognise the huge advantages of outsourcing

    Smart firms recognise the huge advantages of outsourcing

    “Times are changing in the world of the law firm. Operating in an increasingly demanding marketplace, more and more law…

  30. The technology solution ensuring law firms never miss a call

    The technology solution ensuring law firms never miss a call

    An ever-increasing number of law firms are reaping the benefits of outsourced technology solutions to ensure they never miss a…

  31. Withy King Offices

    Withy King shares its experience of outsourcing calls

    In early 2013 Law firm Withy King took the decision to switch to telephone answering specialists Moneypenny. David Eagle, Head…

  32. Growing team appoints New Homes Team Leader

    Growing team appoints New Homes Team Leader

    Telephone answering specialist Moneypenny has appointed a new Team Leader to head up its growing portfolio of house-building clients.Lucy Sides,…

  33. The modern way to sell properties

    The modern way to sell properties

    As consumers’ reliance on the internet and their demand for online interaction increase, the pressure for companies across all sectors…

  34. Back to basics amid the communications maelstrom

    Back to basics amid the communications maelstrom

    With the Bank of England Governor Mark Carney suggesting the UK housing market is ‘generally recovering’ and property website Rightmove…

  35. Take a look at Moneypenny’s brand new website

    The practical business’ guide to creating a new website

    Here at Moneypenny we like to be different. Good different. We like to stand out from the crowd and get…

  36. Internet of Everything

    Internet of everything

    As 2014 dawned, the ‘internet of things’ was considered so last year. In future we will be talking about the…

  37. Aim & Achieve

    Aim and achieve as a small business in 2014

    Whatever mistakes or unfulfilled plans you made in 2013, 2014 is your fresh start to aim high and achieve your…

  38. News: Small business garden

    Who is on small business side

    Lloyds Banking Group is to cut around half of their relationship managers who deal directly with small businesses and their…

  39. News: PCB Solicitors

    Multi office firm shares its experience of outsourcing calls

    Based in Shropshire, PCB Solicitors have offices in Shrewsbury, Telford, Broseley, Church Stretton, Craven Arms, Knighton, Ludlow, and Worcester, offering…

  40. News: Moneypenny Investment

    Moneypenny announces 2014 investment in legal sector

    With the number of law firms using telephone answering specialist Moneypenny at an all time high, the company has announced…

  41. News: Tech trends

    Tech trends predictions for this year

    2014 has dawned and will be a time of big change for many businesses facing the challenge of developing new…

  42. News: Small business calendar 2014 Q1

    Essential 2014 dates for a small business diary

     Get your business off to a flying start with our small business diary infographic – it’s packed with details on…

  43. News: Google Hummingbird

    Find out more about Google Hummingbird

    This new algorithm was brought out to deliver better results to the user as it focuses on the meaning behind…

  44. News: social horse

    The latest online and social media tips for businesses

    Without doubt, one of my top priorities is always SEO (search engine optimisation). We’re planning to make a few changes…

  45. News: Loans door

    Loans tips for small businesses

    Barry Evans, regional director for the South-West and Wales for NatWest, talked to The Telegraph about how small businesses should…

  46. News: Holiday cottage

    The online entrepreneur who is taking the holiday industry by storm

    Crowned Gwynedd Business Person of the Year earlier in 2013, Gwion Llwyd launched Dioni Holiday Cottages, an online letting agency…

  47. News: MOO

    Take advantage of our 50 FREE business cards offer

    What better way to stand out from the crowd than with premium business cards. Our exclusive offer with MOO means…

  48. News: Glenn Jackson

    Improve your customer service in four easy steps

    Glenn Jackson, Managing Director at Moneypenny, knows a thing or two about great customer service and has stacks of great…

  49. News: Wages

    Minimum Wage set to increase from 1st October

    Despite Business Secretary Vince Cable’s claims that: “Nobody in the country should be paid less than the minimum wage”, Ian…

  50. News: Temporary cover switch

    Businesses are switching on to switch off

    With peak holiday time just around the corner, telephone answering specialist Moneypenny is experiencing its usual increase in requests for…

  51. News: High risk

    Advice on spotting customers before you lose them

    Here’s a startling fact: some of the companies that lose the fewest customers don’t necessarily have the best products or…

  52. News: Toilet calls

    Microbusiness owners admit to taking calls in toilets

    Research commissioned by Penelope, a call handling solution for small businesses – part of Moneypenny, the UK’s leading telephone answering…

  53. News: Moneypenny NZ

    New Zealand High Commissioner argues for more Time Zone Business

    Britain’s High Commissioner to New Zealand, Mrs Vicki Treadell, says British firms should start thinking about the advantages of working…

  54. News: Facebook hash tag

    Facebook introduces hashtags

    It’s taken them long enough, but on the 12th June 2013 Facebook finally launched hashtags, following in the footsteps of Twitter…

  55. News: Tracey Cladwell face

    CRM systems for SMEs

    Salesforce research shows a good customer relationship management (CRM) system can increase sales by almost a third. CRM systems used…

  56. News: Overseas markets

    How to start exporting

    With more than half of the value of Britain’s exports coming from SMEs, these power houses of our economy have…

  57. News: Trivia

    Two minute trivia starts now

    Who isn’t busy these days. But here at Moneypenny, we believe in having just a bit of light-hearted time out…

  58. News: Biometrics

    Get to know biometric technology for business

    Biometrics, from face to fingerprint recognition, are coming to businesses of all sizes: allowing secure access to buildings, PCs, smartphones…

  59. News: PAYE

    Moneypenny supports PAYE Real Time Information initiative

    HMRC introduced a compulsory new system for the reporting of PAYE on 6 April 2013 in real time, known as…

  60. News: Social media marmite

    Handling client feedback via social media

    Fast facts: 1bn people are users of social networks 65% of people believe it’s a better way to communicate with companies than…

  61. News: Digital Sally

    Stay up to date with the latest social mobile app changes

    LinkedIn and Facebook have both recently made changes to how their sites appear on mobiles, as in both cases they…

  62. Getting PR to work for you

    Getting PR to work for you

    Joanna Swash, Sales and Marketing Director of Moneypenny, shares her experience on how to get PR working for you.In the…

  63. News: Tracey Caldwell tablets

    Five considerations when choosing your tablet

    “It’s a nice reader, but there’s nothing on the iPad I look at and say: ‘Oh, I wish Microsoft had…

  64. Relocating

    Relocating to lower your tax bill

    Some interesting research caught my eye recently. It came from the Grant Thornton International network, which had carried out a…

  65. Twitter bird

    Finding time to tweet

    You know social media channels are a cheap and easy way of promoting your business. So how can you make…

  66. LinkedIn

    Optimise your LinkedIn company page

    “Creating a LinkedIn company page is a great way to become more visible online as it’s another channel for you…

  67. Finance appear bigger

    Think big but start small when it comes to IT

    The pace of information technology development is so fast these days it’s no wonder that some small business owners worry…

  68. Best companies 2013

    Moneypenny recognised in Top 100 for third time

    Staff at Moneypenny are celebrating once again as the company is recognised as one of the best to work for…

  69. Easter holiday cover

    Roll on Easter Bank Holiday

    Has it really been over two months since we waved goodbye to 2012 and ushered in a rather chilly 2013?…

  70. William

    How to broaden your focus

    The lens through which leaders view the world can help or hinder their ability to make good decisions. If your…

  71. Sally Percy

    New tax strategy needed in favour of individuals

    Data released by the Bank of England last month revealed a contraction of some £4bn in lending to UK businesses…

  72. IT Trends 2013

    IT trends to be aware of in 2013

    As 2013 dawns, the information and communications technology available to SMEs in the space of a year has changed massively.According…

  73. Sally Percy digital

    1 in 3 SMEs prefer competitor websites

    I always try to remember the advice I read in a business guide when I first started out: 10 minutes…