News Archives

  1. Moneypenny appoints ex-agents to live chat team

    Moneypenny appoints ex-agents to live chat team

    Our dedicated Live Chat team has been further strengthened by the appointment of two ex-estate agents. The duo, Tracey Jones and…

  2. Brace yourselves, estate agents – call chaos day is on its way

    Brace yourselves, estate agents – call chaos day is on its way

    Estate agents had better prepare themselves to be inundated with calls, as ‘call chaos day’, the busiest working day of…

  3. Estate agents see valuations requests rise by a quarter

    Estate agents see valuations requests rise by a quarter

    Estate agents have seen calls to book property valuations rise by 26% this spring, according to Moneypenny. In a study of…

  4. Case Study: Barton Wyatt

    Case Study: Barton Wyatt

    Out of hours support takes Barton Wyatt to next level “Engaging with Moneypenny gave us peace of mind from the start…

  5. Calls to Estate Agents surge by 61% in start of 2017

    Calls to Estate Agents surge by 61% in start of 2017

    Calls to estate and letting agents to request viewings and valuations rose 61% in Q1 of 2017, according to Moneypenny. In…

  6. Busiest call times

    Unable to answer the phone? It must be a Tuesday morning

    ESTATE and letting agents are missing the most calls on Tuesday morning according to new research from Moneypenny.In a like-for-like…

  7. Estate agents face ‘post-Bank Holiday’ spike in calls

    Estate agents face ‘post-Bank Holiday’ spike in calls

    ESTATE agents are being urged to prepare for the Spring Bank Holiday weekend, with Moneypenny finding that calls could soar…

  8. Moneypenny Press Release

    Agents urged to prepare for rise of up to 30% in calls

    ESTATE and letting agents across the UK are being urged to prepare for the Christmas break as Moneypenny’s latest report…

  9. Moneypenny Press Release

    Call volume index shows sharp rise in lettings calls in Q3

    TELEPHONE answering specialist Moneypenny has reported a sharp rise in lettings related calls handled by its property receptionists over the…

  10. WOW

    Forget ‘great’, your customers expect ‘wow’

    What makes you unashamedly say “wow”? A stunning sunset? A gorgeous meal in your favourite restaurant? The opening number of…

  11. Who is your big business relative?

    Who is your big business relative?

    While it’s true that you can’t choose your family, when you look beyond blood relatives to the world of business,…

  12. Moneypenny Press Release

    New figures show conveyancing calls spike in school holidays

    LATEST data from telephone answering specialist Moneypenny has revealed a drop in conveyancing calls in the first full week back…

  13. Property-Event-640x520

    The property places to be this autumn

    As we say goodbye to the summer months, and diary pages filled with festivals and food fairs, say hello to…

  14. Lettings Agency of the Year 2015

    Lettings Agency of the Year Awards 2015

    Moneypenny is a proud sponsor of the prestigious 2015 Lettings Agency of the Year Awards in association with The Sunday…

  15. Property call trends

    Infographic: property call trends in 2014

    In 2014 we took more property calls than ever before. With calls to estate and letting agents accounting for the…

  16. MPRebrandBirdy_WEB

    Brand new look for Moneypenny

    Telephone answering specialist Moneypenny has unveiled a brand new look with a face-lifted logo incorporating a new addition – the…

  17. Grammar2_WEB

    Great grammar is so past tense

    Here at Moneypenny we are on something of a mission to promote the English language and the proper use of…

  18. DesignForMobile_WEB

    A mobile-ready site: no longer just a ‘nice to have’

    We spend so much time on our mobile phones. As soon as we wake, our phone is the first thing…

  19. EstateAgentoftheYear_WEB

    Estate Agency of the Year Awards 2014

    If you haven’t entered already, registration to participate in the prestigious 2014 Estate Agency of the Year Awards, in association…

  20. News: new homes live

    New Homes Live 2014

    Moneypenny is proud to be supporting New Homes LIVE 14, which promises to be an inspirational day of learning and…

  21. PropertyVideo_WEB

    Video: Finders Keepers, find out more

    Finders Keepers is a multi award-winning family-owned letting agency based in Oxfordshire. With eight offices, 100 staff and many thousands…

  22. RavensworthOffer_WEB

    A picture is worth a thousand words

    When was the last time you reviewed your property brochures?  Are they actually selling properties or are you mainly using…

  23. GoodPrintBranding2_WEB

    Brand development isn’t just the preserve of big business

    The image of your brand provides prospects with a first impression – a good one, if you’ve done something right.…

  24. TaxSmallBusiness_WEB

    Grow your small business with business tax tips

    The issues small businesses encounter when they start up can actually present good opportunities to reduce tax liabilities. But what…

  25. Facebook uncovers a brand new layout

    Facebook uncovers a brand new layout

    It would seem Facebook can’t sit still for too long before it wants to have a makeover. With its latest…

  26. Penelope from just £21 a month

    Say hello to Penelope

    What is Penelope?Penelope is a virtual phone system designed specifically for small businesses. We understand how important it is to…

  27. ServiceFirst_WEB copy

    Keep the jargon in the office; communicate in your customers’ language

    Every business will have its own internal jargon to describe processes, products and services. Just like the brand logo and…

  28. Web extensions explained; what's new?

    Web extensions explained: what’s new?

    In March this year, Berlin became the world’s first city to have its own internet domain name, replacing the German…

  29. Don't drop the ball with the world cup approaching

    Don’t drop the ball with the World Cup approaching

    Football fever is upon us again with shops awash with flags and merchandise ahead of the FIFA World Cup 2014.…

  30. Property website specialist The Property Jungle shares its experience of Moneypenny

    Property website specialist The Property Jungle shares its experience of Moneypenny

    Property website specialist The Property Jungle has been using Moneypenny to answer its telephone calls since it was a business…

  31. The power of 03

    Infographic: the power of 03

    Why are customers becoming more reluctant to call 0845 numbers, when is a freephone number not free, and why are…

  32. ServiceFirst_WEB copy

    Listen, listen, listen – never guess, never assume

    Even the most assured, longstanding brand can’t afford to be complacent when it comes to listening to customers. Trends and…

  33. 3D printing – not so futuristic

    3D printing – not so futuristic

    3D printing, once so futuristic, is verging on mainstream adoption. The worldwide 3D printer market will see unit shipments grow…

  34. The sun brings out buyers as property calls soar

    The sun brings out buyers as property calls soar

    With house prices rising at the fastest rate in the last four years; reportedly being driven by record low interest…

  35. Hunters Conference 2014

    2014 is Hunters Property Group’s time

     Hunters Property Group held its second annual National Conference on Friday 21 March, with over 200 representatives from across its…

  36. Growing team appoints New Homes Team Leader

    Growing team appoints New Homes Team Leader

    Telephone answering specialist Moneypenny has appointed a new Team Leader to head up its growing portfolio of house-building clients.Lucy Sides,…

  37. The modern way to sell properties

    The modern way to sell properties

    As consumers’ reliance on the internet and their demand for online interaction increase, the pressure for companies across all sectors…

  38. Back to basics amid the communications maelstrom

    Back to basics amid the communications maelstrom

    With the Bank of England Governor Mark Carney suggesting the UK housing market is ‘generally recovering’ and property website Rightmove…

  39. The power of floor plans

    The power of floor plans

    When marketing a property for sale, there are a number of attributes that buyers and sellers today expect ‘as standard’:…

  40. Article 3 Market appraisals – the shocking truth

    Market appraisals the shocking truth

    Stephen Brown, of Stephen J Brown Consultancy Ltd, discusses the implications of missing market appraisal enquires:Market appraisals are the lifeblood…

  41. News: Moneypenny Facilities Show

    Moneypenny announces 2014 investment in property sector

    With over 800 estate and lettings agents of all sizes now relying on Moneypenny for  ‘overflow’ telephone answering support, Moneypenny’s…

  42. News: Helphound

    The benefits of customer reviews for agents

    Businesses across all industries know that great reviews attract custom, in the same way that negative reviews drive custom away.HelpHound…

  43. News: Estate Agency All stars

    Hiring a new negotiator means you need an extra pair of hands

    Estate Agency All-Stars is a recruitment agency with a difference. It attracts fresh talent to the property business and combines…

  44. News: WA Ellis

    W A Ellis share their experience of outsourcing calls

    Lucy Morton is a former ARLA President and Senior Partner at W.A.Ellis. Here, she shares her experience of outsourcing calls: something…

  45. News: Sheila Manchester 1

    Award season comes to the property industry

    Many industries dole out gongs to the ‘leading lights’ at this time of year, it is like a build up…

  46. News: Conveyancer

    Relationship between estate agents and law firms is vital

    Telephone answering specialist Moneypenny is delighted to be sponsoring the Conveyancer of the Year Awards 2013 in association with The…

  47. News: Hometruths sunflower

    The top 7 ways to keep your vendors happy

    We all want to keep our vendors from wandering off to another agent down the street, but sometimes we forget…

  48. News: Shelia Manchester balloon

    Homebuyer turnoffs revealed

    While most estate agents are crying out for more homes to sell, as homeowners stick with what they have, rather…

  49. News: ETSOS

    The effects of new regulation reform for Estate Agents

    The proposed changes to the regulation of Estate Agents, made official in the Queen’s speech, are now set to go…

  50. News: Estate Agency Awards

    Introducing 3 NEW categories to The Estate Agency of the Year Awards 2013

    3 new categories are open to Estate Agency individuals across the country:Best NegotiatorBest ValuerBest ManagerYou are welcome to enter yourself…

  51. News: Stamp duty

    Stamp duty is causing market supply to stagnate

    Over a third of estate agents believe the housing market’s failure to move is being caused by stamp duty, reports…

  52. News: Sheila Manchester bikes

    The realities of being a lettings agent in university towns

    A quick stroll around any university town will show you that the student stereotype remains unchanged: jeans, slouchy jacket, trainers,…

  53. All-Stars

    Innovative training provider hits the ground running

    Estate Agency All-Stars offers pre-employment training: turning enthusiastic trainees into key members of staff.  From day one new recruits function…

  54. News: Charity

    The benefits of making an effort for charity

    National charity events such as Children in Need and Red Nose Day raise millions of pounds and create huge awareness…

  55. News: Estas

    Moneypenny congratulates ESTAs winners

    The ESTAs are over for another year.Held at the Park Lane Hilton, and attended by some 650 agents from around…

  56. News: Location

    It pays to be in the right location

    The spring of 2013 may not have come as soon as we would have liked, it may not have brought…

  57. Letting agency of the year 2013

    Enter your Lettings business today

    Moneypenny is proud to announce that we are sponsoring The Lettings Agency of the Year Awards 2013 in association with…

  58. Best companies 2013

    Moneypenny recognised in Top 100 for third time

    Staff at Moneypenny are celebrating once again as the company is recognised as one of the best to work for…

  59. Audio Agent video

    2013 is all about the video

    Standing out online is essential for any business. However, the competitive property market in particular faces the considerable challenge of…

  60. Property Jungle

    The Property Jungle recommends Moneypenny

    Mike Smithson, Managing Director of The Property Jungle, explains his relationship with Moneypenny and why he recommends them so highly.Over…

  61. Gower Property

    Agency adopts hypnotherapy training

    Joy Gower Training started training the James Pendleton Estate Agency team from South West London in Coaching and Neuro-linguistic Programming…

  62. Relocation Agent Network

    Say hello to Relocation Agent Network

    For those relocating within the UK, selling an existing property, whilst at the same time trying to find a home…

  63. The green deal

    The pros and cons of The Green Deal

    The Green Deal is due to kick off from 28th January 2013 and is the Government’s flagship policy for cutting…

  64. Key Agent

    Top tip for increasing your clicks on online portals

    As you will know, people’s first point of call for property searches is now overwhelmingly online. More than ever, it’s…