Telephone Answering Service

Your virtual assistant

We give you your own Moneypenny PA. Someone you know and trust to look after your calls exactly as if based in your office.

Take a FREE trial >
Alison, Moneypenny PA.

Meet your Moneypenny PA

Knowledgeable, trusted and confident.

  • Passes calls & messages to you wherever you happen to be working

  • Impresses every single caller

  • Knows you, your business and colleagues well

Meet your Moneypenny PA
  • There only when needed, not an overhead all the time

  • Wins you business

  • Ensures you never miss a business opportunity

Impress your callers

When a caller rings your business number, if you're unavailable or simply don't want to answer the call yourself, that call will pass to your Moneypenny PA, just as if she is in your office.

Your PA's confidence, helpfulness and knowledge will impress your caller. That caller is then either transferred through to you (or a colleague) wherever you are or a message is sent to you immediately as a text or email.

You'll gain time, flexibility, cost savings and a professional image.

Kay, Moneypenny PA.

Try it free

Experience our full service for a week, no half measures. We'll select the right Moneypenny PA for your business and recommend a pricing scheme afterwards. To us, free means exactly that: no hidden set-up fees, no admin charges, and absolutely no ongoing commitment - you've got nothing to lose.

Discuss the right package for you. Tell us a little about you and we’ll be in touch right away.

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005. We like to talk.

Your Moneypenny PA at your fingertips

iphone
Download our app for free and stay in touch with your Moneypenny PA – wherever your day takes you.
Calls & Messages
Save time by having your calls recorded and voicemails transcribed for easy reference.
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Playback & Review
Playback & Review
Personalise your service with unlimited Statuses to show your PA your availability.

Enable GPS location - set your Statuses to change automatically according to your location.
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Create
& edit Statuses
Status GPS
Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.
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Make & receive calls
Map
Message your Moneypenny PA quickly and easily.
Arrow
Send updates
Updates

Updating your Moneypenny PA on the move

Download our app for free and stay in touch with your Moneypenny PA – wherever your day takes you.

Playback & review

Save time by having your calls recorded and voicemails transcribed for easy reference.

Phone Screen
Home Screen
Calls Screen
Status Screen
Map Screen
Updates Screen

Create & edit Statuses

Personalise your service with unlimited Statuses to show your PA your availability.

Enable GPS location - set your Statuses to change automatically according to your location.

Make & receive calls

Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.

Send updates

Message your Moneypenny PA quickly and easily.

Home Screen

Updating your Moneypenny PA on the move

Download our app for free and stay in touch with your Moneypenny PA – wherever your day takes you.

Status Screen

Create & edit Statuses

Personalise your service with unlimited Statuses to show your PA your availability.

Enable GPS location - set your Statuses to change automatically according to your location.

Map Screen

Make & receive calls

Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.

Update Screen

Send updates

Message your Moneypenny PA quickly and easily.

Calls Screen

Playback & review

Save time by having your calls recorded and voicemails transcribed for easy reference.

Close Video

The Moneypenny difference

Powerful, unique features designed to add value

  • Welcome
    call

    Meet your Moneypenny PA, tell her all about you, your business and how you like to work. She'll build on this knowledge, quickly becoming an invaluable extension of your team.

  • Handy
    app

    Just one of the clever ways to manage how your Moneypenny PA answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to handle your calls based on where you are.

  • Online
    portal

    An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

  • Additional
    services

    Take advantage of our complementary business services. Expand your presence with a Clever Number and Mailing Address. Save time and money with Call Conferencing and Credit Check.

  • Live
    chat

    The fastest and most effective way to engage your website visitors, improve service and increase enquiries. We can look after chats as well as your calls. Find out more >

  • Welcome
    call

    Meet your Moneypenny Receptionist, tell her all about you, your business and how you like to work. She’ll build on this knowledge, quickly becoming an invaluable extension of your team.

  • Handy
    app

    Just one of the clever ways to manage how your Moneypenny Receptionist answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to answer your calls based on where you are.

  • Online
    portal

    An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

  • Additional
    services

    Take advantage of our complementary business services. Convey a national presence with the option of toll free numbers, or promote yourself as a local business in any state with our US geographic numbers (202, etc.)

  • Live
    chat

    The fastest and most effective way to engage your website visitors, improve service and increase business leads. We can look after chats as well as your calls. Find out more >

Meet your Moneypenny PA, tell her all about you, your business and how you like to work. She'll build on this knowledge, quickly becoming an invaluable extension of your team.

Just one of the clever ways to manage how your Moneypenny PA answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to handle your calls based on where you are.

An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

Take advantage of our complementary business services. Expand your presence with a Clever Number and Mailing Address. Save time and money with Call Conferencing and Credit Check.

The fastest and most effective way to engage your website visitors, improve service and increase enquiries. We can look after chats as well as your calls. Find out more >

Meet your Moneypenny Receptionist, tell her all about you, your business and how you like to work. She’ll build on this knowledge, quickly becoming an invaluable extension of your team.

Just one of the clever ways to manage how your Moneypenny Receptionist answers your calls, wherever the day takes you. Clever location technology means we know instinctively how to answer your calls based on where you are.

An online treasure-chest of Moneypenny goodies designed to add value to your business. Access a log of your calls, edit your details, gain insight from your call stats, including caller heat map.

Take advantage of our complementary business services. Convey a national presence with the option of toll free numbers, or promote yourself as a local business in any state with our US geographic numbers (202, etc.)

The fastest and most effective way to engage your website visitors, improve service and increase business leads. We can look after chats as well as your calls. Find out more >

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People like you

  • "They helped us win the ‘UK’s Best Customer Service’ award."

    Gary O’Hare, Streets Ahead Estate Agents

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  • "Moneypenny is an integral part of our team. The service is so flexible."

    Tim Oldman, Leesman Index

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  • “Working from home is now possible, thanks to Moneypenny.”

    Jennie Wood, Jennie Wood Properties

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  • "We tell everyone we meet how great Moneypenny is!"

    Nikolay Piriankov, Taylor & Hart

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    "We tell everyone we meet how great Moneypenny is!"

    Nikolay Piriankov, Taylor & Hart

    Taylor & Hart specialises in creating beautifully crafted and bespoke diamond engagement rings. Offering customers a truly special experience, the diamond specialist takes pride in providing its clients with the highest standards of customer service. Moneypenny offers Nikolay and his team the ideal solution: whether in the office, or out and about, calls are answered 24-hours a day from Taylor & Hart’s UK, US, and Hong Kong phone numbers by their trusted Moneypenny PA.

    quote iconEnsuring our customers have a great experience is extremely important to us and Moneypenny enables us to do this. From the outset we have been thoroughly impressed with Moneypenny, and how happy, friendly and articulate the team is. The return on investment that Moneypenny offers us is worth its weight in gold – we would highly recommend Moneypenny to anyone.

  • “Moneypenny is transforming the way practices deal with their calls”

    Vicky Robinson, Vet Dynamics

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Your burning questions

How does Moneypenny know who the call is for?

You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.

Are all my calls answered by Moneypenny?

This is up to you – you control the divert facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.

What happens if my Moneypenny PA is on the phone when one of my calls comes in?

Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of four to ensure continuity of service.

Are there any long-term contracts?

No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

Does Moneypenny keep a log of my past messages?

Your Moneypenny PA has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

What happens out of hours?

From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny PA will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

About us

Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.

Find out more >

Collaborating with leading organisations

EXCELLENT

Market leaders in terms of size and quality

Award-winning culture

HAPPY STAFF =
HAPPY CLIENTS

Trusted by

225K

clients

Get in touch

Call us on 0333 202 1005 to discover how we will help your business.

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  5. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.

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