News Archives

  1. Case Study: Mazda

    Case Study: Mazda

    First rate service every time for Lansdown Mazda “I don’t give praise easily, but Moneypenny is excellent. Its agile service gives us…

  2. My business story… TopLineComms

    My business story… TopLineComms

    Heather Baker, talks about how she founded the integrated marketing agency, TopLineComms , and shares her advice on starting a…

  3. 5 ways to get paid more quickly as a small business

    5 ways to get paid more quickly as a small business

    FreeAgent’s advice for small business owners who want speedier payment. It’s an unfortunate reality for millions of small businesses across the…

  4. ParsedImageAlt

    My business story…ShortList Recruitment

    Giles Warburton, the Managing Director of specialist IT recruiters, ShortList Recruitment, talks to us about what makes his business tick. I…

  5. A guide to 03 telephone numbers

    A guide to 03 telephone numbers

    You’ve no doubt seen them around, but you might not be sure what they actually are. 03 numbers were introduced by…

  6. How much business could legal firms be losing over Christmas?

    How much business could legal firms be losing over Christmas?

    NEW research from Moneypenny has found legal firms could be missing thousands of new enquiries over the Christmas period. In a…

  7. Ocushield

    My business story…Ocushield

    Dhruvin Patel talks about how a winning idea helped him start screen protector company Ocushield.Tell us the Ocushield story…Whilst I…

  8. Small Business Call Report 2016

    Small Business Call Report 2017

    Download the full report here.   Voicemail is costing small businesses’ trade 69% of callers don’t leave voicemail messages …

  9. Emma Enchanted

    My business story…Emma Enchanted

    Character and children’s entertainment company founder, Emma Gerry, talks about how she created Emma Enchanted.Tell us the Emma Enchanted story…I’ve…

  10. Healthcare busiest times

    Healthcare practitioners miss the most calls on Monday at 10am

    Healthcare practitioners are missing the most calls at the beginning of the week, with their lines the busiest at 10am…

  11. RPM Fitness logo

    Case Study – RPM Fitness Studios

    RPM Fitness Studios offers a personal, quality service every time“Moneypenny has eased the pressure. We now have the support for…

  12. Busiest call times

    Unable to answer the phone? It must be a Tuesday morning

    ESTATE and letting agents are missing the most calls on Tuesday morning according to new research from Moneypenny.In a like-for-like…

  13. Sleeping puppy

    Vet practices miss the most calls at the beginning of the week

    VETERINARY practices are missing the most calls at the beginning of the week according to telephone answering specialist, Moneypenny.In its…

  14. Busiest time of the week for legal practices

    Legal practices miss the most calls on Tuesday at 10am

    LEGAL firms are missing the most calls in the first half of the week, with their lines the busiest at…

  15. Mark Finlay

    Moneypenny Appoints M&A and Strategy Director

    The UK’s leading telephone answering and outsourced switchboard specialist, Moneypenny, has hired an M&A and Strategy Director as it targets…

  16. Montpellier Marble

    My business story…Montpellier Marble

    Eve Iravani shares the story behind Montpellier Marble, a company specialising in handcrafted marble and stone fireplaces.Tell us the Montpellier…

  17. Phone app

    Our Top 5… must-have apps for small businesses

    In an era of cluttered phones, delete the apps you don’t use and download the essentials.These are five of our…

  18. Cash flow forecasting

    Cash flow forecasting: the foundation of a business

    As the saying goes, cash is king. And this is true no matter what the size of your business.  It…

  19. 4 tips to take a stress-free break

    4 tips to take a stress-free break

    If the thought of taking a week off work fills you with dread and anxiety, then it’s probably a strong…

  20. Co-working spaces in London

    Top co-working spaces for London entrepreneurs

    It’s no secret: London’s entrepreneurial scene is booming.And if you’re one of London’s 200,000 new independent workers, you could well…

  21. Moneypenny Press Release

    Dealerships miss the most calls on Tuesday at 3.00pm

    Car dealerships are missing the most calls midweek, with their lines the busiest at 3pm on a Tuesday, according to…

  22. Invoice Checklist

    10-step invoice checklist to help you get paid faster

    Invoicing is a vital part of running a business. Without accurate and timely invoicing your cashflow will suffer. Here’s a…

  23. Co-working

    Thinking of co-working? Try these inspirational spaces for entrepreneurs

    For those of us who work remotely, there’s an amazing array of co-working spaces from which to choose. Especially if…

  24. Company culture

    Small but mighty: company culture that competes with the best

    You might be small, but a culture that represents your company can make you mighty. You won’t go hungry in…

  25. Estate agents face ‘post-Bank Holiday’ spike in calls

    Estate agents face ‘post-Bank Holiday’ spike in calls

    ESTATE agents are being urged to prepare for the Spring Bank Holiday weekend, with Moneypenny finding that calls could soar…

  26. Customer service lessons

    3 brilliant customer service lessons

    Last week, three people told me about interesting customer service experiences they’d recently had. I was hugely surprised by all…

  27. Customer reviews

    How useful are customer reviews?

    Someone, somewhere is talking about your business right now. How do you feel about that?Actually, it’s a good thing.As Oscar…

  28. Sport Relief 2016

    Moneypenny sponsored walk raises £621 for Sport Relief

    Hundreds of employees from Moneypenny in Wrexham took part in a sponsored ‘lunchtime’ walk on Friday (March 18) – raising…

  29. A guide to 03 telephone numbers

    A guide to 03 telephone numbers

    You’ve no doubt seen them around, but you might not be sure what they actually are.03 numbers were introduced by…

  30. Business Telephone Systems

    What are Business Telephone Systems?

    Confused about the different types of Business Telephone Systems?Don’t worry, you’re far from alone. It can be a bit bamboozling.Here’s…

  31. Dealing with angry calls

    How to handle angry callers

    Knowing how to defuse a bomb takes great skill and expertise. Some may say this is only necessary when faced…

  32. Outsourcing: the basics

    Outsourcing: the basics

    What is outsourcing?For over a thousand years, Japanese fishermen have employed cormorants to catch fish.By working with the fishermen, the…

  33. What is IVR?

    What is IVR?

    We sometimes associate IVR with lengthy, frustrated phone calls, in which we’re forced to repeat ourselves like a broken record…

  34. Weekly news

    Top news stories 18th – 22nd January

    Things have picked up since Blue Monday at the start of the week – check out this week’s top news stories.You can finally…

  35. News

    Top news stories 4th – 8th January

    As we welcome the new year, here is the first news trawl of 2016.Small businessSmall business owners ‘better off on…

  36. Small business calendar Q1 2016

    Small business events 2016 Q1 infographic

    Let’s kick off 2016 with our famous small business calendar. Taking you through the very best small business events in…

  37. News

    Top news stories 14th – 18th December

    As we head towards Christmas, here is one of the last news trawls of the year. From over-70 entrepreneurs to…

  38. News

    Top news stories 30th November – 4th December

    December is now  upon us, and it’s three weeks until Christmas Day itself. No festive news just yet, but take…

  39. Moneypenny Press Release

    Agents urged to prepare for rise of up to 30% in calls

    ESTATE and letting agents across the UK are being urged to prepare for the Christmas break as Moneypenny’s latest report…

  40. Weekly news

    Top news stories 16th – 20th November

    An early Christmas shopping guide for small business owners, to creating a narrative for your business – it’s all here in…

  41. News

    Top news stories 9th – 13th November

    Take a look at the top news stories we have rallied this week:TechnologyDrones, hackers and online satire: eight lessons from…

  42. _WEB 640x520_Business identity

    5 steps to make your start-up stand out from the crowd

    The pursuit of almost every business is standing out from the crowd. It’s what generates decisions and motivates innovation. With…

  43. News

    Top news stories 26th – 30th October

    Take a look at this week’s top news stories.Small businesses losing overdrafts at a rate of £5m per dayThe banks…

  44. 5 personalities in business 640x520

    5 influential personality types every workplace needs

    While clashes of personalities can sometimes cause tension in a workplace, without these differences in character things would get pretty…

  45. Law Society Excellence Awards 2015

    Moneypenny helps to celebrate brilliance

    TELEPHONE answering specialist Moneypenny joined forces with the Law Society to celebrate the best examples of innovation and good practice…

  46. Moneypenny Foundation graduates

    Moneypenny Foundation – the latest ‘graduates’ celebrate success

    EIGHT young women from the Wrexham area are celebrating their ‘graduation’ from the Moneypenny Foundation after a six month traineeship.Up…

  47. News

    Top news stories 19th – 23rd October

    Another week of news stories, from SME success to appropriate apps to apply to your business.TechnologyNearly one in four UK…

  48. Why good outsourcing decisions should be about reputation, not cost alone.

    Why good outsourcing decisions should be about reputation, not cost alone.

    You can’t put a price on reputation. Your reputation is the barometer of the quality of the work you do,…

  49. Small business 640x520

    Business start-up apps

    Consider this notion: a start-up is like a sapling, in need of nurture. Technology is the water needed for growth.…

  50. Moneypenny building

    Clever planning makes money go further

    For a time, it was a distant dream. Then came the pen-to-paper moment; followed by the first phone calls and…

  51. Business etiiquette 640x520

    Start-up, smart-up – the essential rules on business etiquette

    As a shopper on the high street, you would no doubt be offended if the person you held a door…

  52. Weekly news

    Top news stories 12th – 16th October

    Another week, another Moneypenny news trawl. Take a look at this week’s top news stories.WorkplaceOffice anger: how to win people…

  53. Quentin Hunt

    Case Study – Quentin Hunt

    2 Bedford Row Chambers in London is a leading set of chambers, practising in the UK as well as all…

  54. Moneypenny Press Release

    Call volume index shows sharp rise in lettings calls in Q3

    TELEPHONE answering specialist Moneypenny has reported a sharp rise in lettings related calls handled by its property receptionists over the…

  55. News

    Top news stories 5th – 9th October

    Another busy news week across business of all sizes, entrepreneurship and technology. Digital addiction, 6-hour working days and when branding…

  56. Small business calendar Q4

    Small business events 2015 Q4

    How the year has flown! Now on to our fourth and final small business calendar for the year, we share…

  57. Rachel and Ed

    Moneypenny celebrates as time flies

    TELEPHONE answering specialist Moneypenny is celebrating three years of handling `night-time’ calls, the majority legal, from the other side of…

  58. Car technology

    Accelerate towards car technology

    There is more traffic than ever on the roads and it is moving more slowly than ever, according to the…

  59. WOW

    Forget ‘great’, your customers expect ‘wow’

    What makes you unashamedly say “wow”? A stunning sunset? A gorgeous meal in your favourite restaurant? The opening number of…

  60. Who is your big business relative?

    Who is your big business relative?

    While it’s true that you can’t choose your family, when you look beyond blood relatives to the world of business,…

  61. Moneypenny Press Release

    New figures show conveyancing calls spike in school holidays

    LATEST data from telephone answering specialist Moneypenny has revealed a drop in conveyancing calls in the first full week back…

  62. Weekly news

    Top news stories 14th – 18th September

    From the business perspective of a father-son duo, to the topical Living Wage and the worst phrases you could present…

  63. Weekly news

    Top news stories 7th – 11th September

    A fruitful week for business news – there’s a healthy helping of news bites across tech and digital, small business, workplace…

  64. Property-Event-640x520

    The property places to be this autumn

    As we say goodbye to the summer months, and diary pages filled with festivals and food fairs, say hello to…

  65. Google-640x520

    Our guide to the Google Display Network

    Don’t know your AdWords from your Analytics? Step into this step by step guide of the Google Display Network so…

  66. News

    Top news stories 24th – 28th August

    What is a CHO and does your company need one? How do you impress your customers with digital technology? These…

  67. Weekly news

    This week’s top news stories 17th – 21st August

    Another August week goes by, but what’s been going on in the week of news? From workplace culture to the…

  68. News

    Top news stories 27th – 31st July

    A small business-centred news week from Moneypenny; take a look at this week’s top news stories.Small businessSmall business commissioner to…

  69. Holiday Cover

    Holiday figures show legal calls spike 12% after a Bank Holiday

    LEGAL receptionists at telephone answering specialist Moneypenny are urging law firms to be sure they are prepared for the holiday…

  70. Legal call review Q2

    Quarterly review highlights post-election conveyancing upturn

    TELEPHONE answering specialist Moneypenny has conducted its second quarterly legal call review of 2015 with results showing a marked upturn…

  71. Working 9-5

    What ever happened to the 9 to 5 client?

    THERE was a time, refreshingly some may argue, when clients were happy enough to conduct any business with their law…

  72. Small business call trends Q2

    Small business call trends infographic Q2

    With the second half of 2015 upon us, we take a look at how Q2 shaped up for small businesses.…

  73. Weekly news

    Top news stories 13th – 17th July

    A digital-heavy news week, from the internet of things to the right to be forgotten.Digital/techInternet firms delete customer data post-Snowden…

  74. Weekly news

    Top news stories 6th – 10th July

    Digital and small business news have taken centre stage this week. Take a look at this week’s top news stories.Small…

  75. Weekly news

    Top news stories 29th June – 3rd July

    Small business news to tech and telephony updates: here are this week’s top news stories.Small businessSmall businesses failing to reduce…

  76. Small business calendar Q3

    Small business events 2015 Q3

    Back by popular demand: our Q3 small business calendar is the biggest collection of events yet. From business planning and…

  77. Weekly news

    Top news stories 15th – 26th June

    A dose of digital updates, some small business snippets, and a spot of customer service – all in the past two…

  78. Social media icons

    Social media monitoring tools

    Reputations are made and ruined on social media. Dissatisfaction stemming from failure to respond via social channels can lead to…

  79. Takapuna Beach

    Receptionists ready to cross the equator as 24/7 legal client numbers continue to rise

    THE latest two receptionists from telephone answering specialist Moneypenny are packing their bags to fly to New Zealand ready to…

  80. Weekly news

    Top news stories 1st – 5th June

    This week’s top news stories cover small and big business news, digital topics, and property pieces. Take your pick!Small businessSmall…

  81. Weekly news

    Top news stories 25th – 29th May

    Across Moneypenny’s areas of interest, this week we’ve cherry picked some of the top news stories. Take a look!BusinessNot every…

  82. Weekly news

    Top news stories 18th – 22nd May

    Plenty of business-related news this week for you to get your teeth into, from the impact of the UK and…

  83. 10k annual London Legal Walk

    Moneypenny supports London Legal Walk

    MEMBERS of Moneypenny’s legal team joined over 9,000 walkers from 500 law firms, in-house legal departments and chambers to complete…

  84. Weekly news

    Top news stories 11th – 15th May

    Let’s take a look into the news goings-on this week. There’s lots of activity in the digital world, and some…

  85. MysteryShop-640x520

    A day in the life of an FM phone line

    Most companies would like to think they know how (and how often) their calls are being answered. But a `mystery…

  86. Best number for your business

    What’s the best number for your business?

    Not just a means of communication, your telephone number can be a way of being remembered and portraying your business…

  87. Small business call trends

    Small business call trends infographic

    The latest call trends from small businesses. When are they at their busiest? How are things looking compared to last…

  88. Weekly news

    Top news stories 20th – 24th April

    A digital-heavy news week, let’s take a look at what’s been happening since last week’s top news stories.Digital newsGoogle’s ‘mobilegeddon’…

  89. Weekly news

    Top news stories 13th – 17th April

    So, what has been going on this week in the news? Take a look at our roundup of this week’s top…

  90. Lettings Agency of the Year 2015

    Lettings Agency of the Year Awards 2015

    Moneypenny is a proud sponsor of the prestigious 2015 Lettings Agency of the Year Awards in association with The Sunday…

  91. Weekly news

    Top news stories 30th March – 2nd April

    A shorter working week, but plenty of news to keep us going. What does your dream office look like and…

  92. 15 years of Moneypenny

    15 years of Moneypenny

    This year, Moneypenny celebrated its 15th birthday! We’ve had fun celebrating our milestone in style, as well as piecing together…

  93. Weekly news

    Top news stories 23rd – 27th March

    Despite Jeremy Clarkson and the 2015 election taking up much of the news this week, we have trawled and picked…

  94. Small business events calendar

    Small business events 2015 Q2

    Calling all small business owners! Our handy calendar of events for you to attend throughout April, May and June has…

  95. Weekly news

    Top news stories 9th – 13th March

    Let’s take a look at this week’s top news stories. So, what’s been happening? How May’s election will affect small business, digital…

  96. Death-of-password-640x520

    Will 2015 see the death of the password?

    Rumours of the death of the password appear to have been greatly exaggerated in the past. But, dare we say…

  97. Moneypenny15_1_WEB

    #Moneypenny15: 15 of 15

    At long last, event 15 of 15 came – the biggest one of all. Since August 2014, the countdown in…

  98. BIFM

    The FM sector understands the importance of effective switchboard cover

    Julie Hulme, Business Development Manager for the FM sector at Moneypenny and newly appointed Deputy Chair of BIFM (Wales Region)…

  99. Zylpha

    Case Study – Zylpha

    Legal Process Automation specialist Zylpha was founded by Tim Long, a qualified solicitor, who was frustrated with the level of…

  100. Leadership

    Improve your leadership in 3 easy steps

    Being a great leader isn’t easy. Here, Rachel Clacher, Co-Founder and Director of Moneypenny, shares her top three tips on…

  101. Weekly news

    Top news stories 26th – 30th January 2015

    Here at Moneypenny we scour the news each day to bring you a selection of the top stories in our…

  102. #ServiceFirst

    You missed them? Our round-up of all things #ServiceFirst

    It’s January 2014. The Ombudsman Service has just released heart-sinking figures, which show that UK consumers are getting a bad…

  103. Self assessment deadline

    Infographic – self assessment deadline

    Have you filed your self-assessment tax return yet? If not, don’t worry – you’re not alone! Check out this interesting…

  104. Weekly news

    Top news stories 18th – 23rd January 2015

    Here at Moneypenny we scour the news each day to bring you a selection of the top stories from our…

  105. Small business calendar

    Small business events 2015

    We’ve scoured the length and breadth of the UK to find the very best small business events taking place in…

  106. Legal call trends

    Infographic: legal call trends in 2014

    We answered more than 1.5 million calls for law firms large and small during 2014, either on an overflow or…

  107. Newmans Case Study

    Newmans Case Study

    Based in London’s Mayfair and Horley, Surrey; Newmans Solicitors is a little bit different. With more than 40 years’ experience,…

  108. Wearable technology

    Teched up and ready for action

    2015 looks set to be the year of wearable technology. Samsung predicted the value of the UK wearables market would…

  109. New Year’s resolution ideas

    New Year’s resolutions

    We’re into January and our thoughts have naturally turned to what we should do differently in 2015: lose weight, go…

  110. Property events

    Low-down on the best gigs in town

    Your diary still smells new – the blank white pages just waiting to be filled. Who knows where the year…

  111. Property call trends

    Infographic: property call trends in 2014

    In 2014 we took more property calls than ever before. With calls to estate and letting agents accounting for the…

  112. Moneypenny15_1_WEB

    #Moneypenny15: 13 of 15

    Following the unanticipated bungees in December, representing events 7 through to 12, came (you’ve guessed it) event 13. Each event…

  113. Weekly news

    Top news stories 1st – 5th December 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  114. Moneypenny Foundation graduates with Rachel and Diane

    Moneypenny Foundation – the very first ‘graduates’ celebrate success

    The first ‘graduates’ of the Moneypenny Foundation have been celebrating the completion of a six month intensive programme which has…

  115. ServiceFirst_WEB copy

    Put a hop, skip and a jump into your service to go the extra mile

    Your customers are everything, so ensure you treat them as such. It shouldn’t have a bearing whether you’re a luxury…

  116. Weekly news

    Top news stories 17th – 21st November 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  117. Weekly news

    Top news stories 10th – 14th November 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  118. Moneypenny15_1_WEB

    #Moneypenny15: 6 of 15

    Following a cryptic love letter sent to the home address of each Moneypenny employee, a mysterious blackboard appeared in the…

  119. Weekly news

    Top news stories 3rd – 7th November 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  120. XmasCover_WEB

    The 12 days of Christmas planning

    It’s never too early. Like Santa and his elves, you need to start planning for the Christmas period to ensure…

  121. XmasCover_WEB

    12 days of Christmas planning

    It’s never too early. Like Santa and his elves, you need to start planning for the Christmas period to ensure…

  122. News | Infographic: Bacs

    Infographic: a simple hassle-free switch for your small business

    Managed by Bacs, switching your small business bank account has never been so easy.…

  123. News | Digital trends 2015

    Top 5 digital trends for big business in 2015

    2015 beckons and with it lots of opportunities for big business to innovate and truly transform themselves with technology. Large…

  124. News | The missing millions

    Finding the missing millions

    Professor Ian Cooper looks into ‘finding the missing millions’ – converting telephone enquiries in to profitable business.About a year ago…

  125. Moneypenny15_1_WEB

    #Moneypenny15: 5 of 15

    Following a cryptic love letter sent to the home address of each Moneypenny employee, a mysterious blackboard appeared in the…

  126. EndorsedByTheLowSociety_WEB

    Moneypenny and the Law Society – 5 years on

    Moneypenny, the UK’s leading telephone answering service, supporting more than 900 law firms, has celebrated five years as an endorsed…

  127. MPRebrandBirdy_WEB

    Brand new look for Moneypenny

    Telephone answering specialist Moneypenny has unveiled a brand new look with a face-lifted logo incorporating a new addition – the…

  128. ServiceFirst_WEB copy

    As your business grows, keep service at its heart

    This is a challenge for every growing business. You live, sleep and breathe the company, what you do and the…

  129. Grammar2_WEB

    Great grammar is so past tense

    Here at Moneypenny we are on something of a mission to promote the English language and the proper use of…

  130. Weekly news

    Top news stories 29th September – 3rd October 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  131. Moneypenny15_1_WEB

    #Moneypenny15: 3 of 15

    Following a cryptic love letter sent to the home address of each Moneypenny employee, a mysterious blackboard appeared in the…

  132. WorkplaceCulture_WEB

    The great British workplace – the recipe for happy staff

    What holds companies back from trying new ways of carrying out traditional practices? Often it is down to a ‘we…

  133. Shaa Wasmund 2

    Small business resource, Smarta, shares its experience of Moneypenny

    Backed by some of the country’s leading entrepreneurs including Dragons’ Den favourites Deborah Meaden and Theo Paphitis, Smarta is the…

  134. DesignForMobile_WEB

    A mobile-ready site: no longer just a ‘nice to have’

    We spend so much time on our mobile phones. As soon as we wake, our phone is the first thing…

  135. Moneypenny15_1_WEB

    #Moneypenny15: 2 of 15

    Following a cryptic love letter sent to the home address of each Moneypenny employee, a mysterious blackboard appeared in the…

  136. Weekly news

    Top news stories 15th – 19th September 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  137. EstateAgentoftheYear_WEB

    Estate Agency of the Year Awards 2014 – there’s still time to enter

    If you haven’t entered already, registration to participate in the prestigious 2014 Estate Agency of the Year Awards, in association…

  138. News: new homes live

    New Homes Live 2014

    Moneypenny is proud to be supporting New Homes LIVE 14, which promises to be an inspirational day of learning and…

  139. PropertyVideo_WEB

    Video: Finders Keepers, find out more

    Finders Keepers is a multi award-winning family-owned letting agency based in Oxfordshire. With eight offices, 100 staff and many thousands…

  140. RavensworthOffer_WEB

    A picture is worth a thousand words – not least in the world of property

    When was the last time you reviewed your property brochures?  Are they actually selling properties or are you mainly using…

  141. News: carbon footprint

    From reinforced floors to operating in the cloud – the triangle of business change

    The look and feel of the British workplace is barely recognisable today as compared to 10 years ago, let alone…

  142. News: introduction to digital receptionist

    Introducing Digital Receptionist – the switchboard revolution

    Telephone answering specialist Moneypenny has introduced a brand new technology product that is revolutionising the way large companies handle incoming…

  143. News: content marketing

    Content: digital marketing’s secret weapon

    Content has cemented itself as a critical part of any digital marketing strategy.  Why? Well, publishing unique, quality content on…

  144. Weekly news

    Top news stories 4th – 8th August 2014

    DigitalGoogle scraps ambitious ‘barge’ projectGoogle’s plan to create a floating showroom for high-tech gadgets has sunk without traceThe downside of…

  145. Weekly news

    Top news stories 28th July – 1st August 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  146. GoodPrintBranding2_WEB

    Brand development isn’t just the preserve of big business

    The image of your brand provides prospects with a first impression – a good one, if you’ve done something right.…

  147. ServiceFirst_WEB copy

    Look after the little things – they make the biggest difference

    The small detail is equally, if not more, important than the big stuff. ‘If you take care of the small…

  148. LegalInfographic_WEB

    Infographic: 13% increase in calls to Moneypenny’s legal team

    Telephone answering specialist Moneypenny has reported a 13% increase in calls to its dedicated legal team in the period 1st…

  149. Grammar_WEB

    Punctuation saves lives: just ask Grandma

    Here at Moneypenny we are on something of a mission to promote the English language and the proper use of…

  150. TaxSmallBusiness_WEB

    Grow your small business with business tax tips

    The issues small businesses encounter when they start up can actually present good opportunities to reduce tax liabilities. But what…

  151. BenefitsOfVideo_WEB

    Video – it’s bigger than Facebook

    At mmadigital, we’re massive advocates of video and how important it can be to reach new clients, helping them understand…

  152. Customer-Journey-infographic

    Infographic: customer journey

    Every customer goes on a journey, but where does it take them? Customer service champion Moneypenny shares its findings on…

  153. Weekly news

    Top news stories 7th – 11th July 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  154. Infographic: how was it for you? The latest call trends in property

    Infographic: how was it for you? The latest call trends in property

    As we move into Q3 we take a look at what’s been happening with calls to Moneypenny’s property team for…

  155. Getting your house in order – reshaping your future

    Getting your house in order – reshaping your future

    Law firm numbers are falling for the first time in 25 years and this pace will increase unless you develop…

  156. Weekly news

    Top news stories 30th June – 4th July 2014

    Working across such varied sectors, there’s always so much going on in the news. Moneypenny trawls the news each day…

  157. Bring your own due diligence

    Bring your own due diligence

    Given all the hype, you might think that despite the challenges of ‘bring your own device’ (BYOD), most enterprises were…

  158. Premium front of house isn’t just about the reception desk

    Premium front of house isn’t just about the reception desk

    As a larger business, you’ve worked hard to create the very best front of house (FOH) reception desk. Highly trained…

  159. Infographic: essential 2014 dates for a small business diary Q3

    Infographic: essential 2014 dates for a small business diary Q3

    Continue your second quarter success with our small business diary infographic – it’s packed with details on free events, key…

  160. HolidayTakeOff_WEB

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    Research has shown that going on holiday not only makes you feel good while you’re away but helps you feel…

  161. Facebook uncovers a brand new layout

    Facebook uncovers a brand new layout

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  162. News: Why going on holiday is good for you - and your business

    Why taking a break is good for you – and your business

    With holiday season fast approaching, Lisa Gough of telephone answering specialist Moneypenny and virtual phone system Penelope, looks at why…

  163. #ServiceFirst

    A happy workplace = happy workers = happy customers

    The knock-on effect of creating a happy workplace for employees is that you maintain strong customer relationships long term. Looking…

  164. Chris Harris, Today's Conveyancer

    Conveyancing growth creates new risks

    A recent survey of conveyancers has identified that the conveyancing departments of over three quarters of respondents have grown by…

  165. Penelope from just £21 a month

    Say hello to Penelope

    What is Penelope?Penelope is a virtual phone system designed specifically for small businesses. We understand how important it is to…

  166. ServiceFirst_WEB copy

    Keep the jargon in the office; communicate in your customers’ language

    Every business will have its own internal jargon to describe processes, products and services. Just like the brand logo and…

  167. Web extensions explained; what's new?

    Web extensions explained: what’s new?

    In March this year, Berlin became the world’s first city to have its own internet domain name, replacing the German…

  168. Don't drop the ball with the world cup approaching

    Don’t drop the ball with the World Cup approaching

    Football fever is upon us again with shops awash with flags and merchandise ahead of the FIFA World Cup 2014.…

  169. Big data, big protection

    Big data = big opportunity, but potentially a big data protection challenege

    Big Data – intelligent analysis of masses of different types of data – can translate into big profits. Improved customer insight…

  170. Moneypenny’s novice runners’ joy at completing first (half) marathon

    Moneypenny’s novice runners’ joy at completing first (half) marathon

    20 novice runners from telephone answering company Moneypenny based in Wrexham completed their first race as part of the 6,000-strong…

  171. Property website specialist The Property Jungle shares its experience of Moneypenny

    Property website specialist The Property Jungle shares its experience of Moneypenny

    Property website specialist The Property Jungle has been using Moneypenny to answer its telephone calls since it was a business…

  172. Laughter yoga – you’re having a laugh!

    Embrace change and bask in a happy workforce

    Staff at Moneypenny have been enjoying Monday lunchtimes with a difference thanks to laughter yoga sessions, which have been offered…

  173. Coming right up: predictions for the year in outsourcing

    Predictions for the year in outsourcing

    These trends shed some light on the areas of opportunity and risk that companies will continue to face. Addressing how…

  174. The power of 03

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  175. Are you ready for the Cloud? Try Sage One

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  176. ServiceFirst_WEB copy

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    Even the most assured, longstanding brand can’t afford to be complacent when it comes to listening to customers. Trends and…

  177. 3D printing – not so futuristic

    3D printing – not so futuristic

    3D printing, once so futuristic, is verging on mainstream adoption. The worldwide 3D printer market will see unit shipments grow…

  178. Moneypenny Twitter Profile

    Twitter’s new design – have you updated your profile?

    In April, Twitter rolled out its new profile look to its 241 million monthly active users. Not ones to miss…

  179. The Great British Business Roadshow

    Penelope takes to the road with The Great British Business Roadshow

    Penelope, the virtual phone system for small businesses created by telephone answering specialist Moneypenny has announced its partnership with ‘Get…

  180. The sun brings out buyers as property calls soar

    The sun brings out buyers as property calls soar

    With house prices rising at the fastest rate in the last four years; reportedly being driven by record low interest…

  181. Smart firms recognise the huge advantages of outsourcing

    Smart firms recognise the huge advantages of outsourcing

    “Times are changing in the world of the law firm. Operating in an increasingly demanding marketplace, more and more law…

  182. Essential 2014 dates for a small business diary

    Essential 2014 dates for a small business diary

    Continue your first quarter flying start with our small business diary infographic for quarter two – it’s packed with details…

  183. Hunters Conference 2014

    2014 is Hunters Property Group’s time

     Hunters Property Group held its second annual National Conference on Friday 21 March, with over 200 representatives from across its…

  184. The technology solution ensuring law firms never miss a call

    The technology solution ensuring law firms never miss a call

    An ever-increasing number of law firms are reaping the benefits of outsourced technology solutions to ensure they never miss a…

  185. Withy King Offices

    Withy King shares its experience of outsourcing calls

    In early 2013 Law firm Withy King took the decision to switch to telephone answering specialists Moneypenny. David Eagle, Head…

  186. Growing team appoints New Homes Team Leader

    Growing team appoints New Homes Team Leader

    Telephone answering specialist Moneypenny has appointed a new Team Leader to head up its growing portfolio of house-building clients.Lucy Sides,…

  187. The modern way to sell properties

    The modern way to sell properties

    As consumers’ reliance on the internet and their demand for online interaction increase, the pressure for companies across all sectors…

  188. Back to basics amid the communications maelstrom

    Back to basics amid the communications maelstrom

    With the Bank of England Governor Mark Carney suggesting the UK housing market is ‘generally recovering’ and property website Rightmove…

  189. Take a look at Moneypenny’s brand new website

    The practical business’ guide to creating a new website

    Here at Moneypenny we like to be different. Good different. We like to stand out from the crowd and get…

  190. The power of floor plans

    The power of floor plans

    When marketing a property for sale, there are a number of attributes that buyers and sellers today expect ‘as standard’:…

  191. Article 3 Market appraisals – the shocking truth

    Market appraisals the shocking truth

    Stephen Brown, of Stephen J Brown Consultancy Ltd, discusses the implications of missing market appraisal enquires:Market appraisals are the lifeblood…

  192. News: Moneypenny Facilities Show

    Moneypenny announces 2014 investment in property sector

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  193. Internet of Everything

    Internet of everything

    As 2014 dawned, the ‘internet of things’ was considered so last year. In future we will be talking about the…

  194. Aim & Achieve

    Aim and achieve as a small business in 2014

    Whatever mistakes or unfulfilled plans you made in 2013, 2014 is your fresh start to aim high and achieve your…

  195. News: Small business garden

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  196. News: PCB Solicitors

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  197. News: Moneypenny Investment

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  198. News: Helphound

    The benefits of customer reviews for agents

    Businesses across all industries know that great reviews attract custom, in the same way that negative reviews drive custom away.HelpHound…

  199. News: Estate Agency All stars

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  200. News: WA Ellis

    W A Ellis share their experience of outsourcing calls

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  201. News: Tech trends

    Tech trends predictions for this year

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  202. News: Small business calendar 2014 Q1

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  203. News: Google Hummingbird

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  204. Rachel Clacher

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  205. Baby chicks

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  206. News: mmadigital

    mmadigital teams up with NatWest to support law firms

    Manchester’s online marketing agency for law firms, mmadigital, is partnering with NatWest on a series of workshops to help law firms…

  207. News: Legal increase

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  208. News: Sheila Manchester 1

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  209. News: social horse

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  210. News: Loans door

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  211. News: Sleep to the top

    Sleep your way to the top

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  212. News: Advanced Legal

    Advanced Legal announces new partnership with Moneypenny

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  213. News: Virtual Shanice

    Shanice could be the receptionist of the future

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  214. News: Outsourcing

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  215. News: Conveyancer

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  216. News: Hometruths sunflower

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  217. News: Holiday cottage

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  218. News: MOO

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  219. News: Glenn Jackson

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  220. News: Wages

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  221. News: Windows XP

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  222. News: Switching off clock

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  223. News: Shelia Manchester balloon

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  224. News: ETSOS

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  225. News: Estate Agency Awards

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  226. News: Webinar sessions

    How to convert telephone enquiries into profitable business

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  227. News: Conveyancer Awards

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  228. News: Thomson Reuters

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  229. Rachel Clacher

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  230. News: Temporary cover switch

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  231. News: High risk

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  232. News: Toilet calls

    Microbusiness owners admit to taking calls in toilets

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  233. News: Moneypenny NZ

    New Zealand High Commissioner argues for more Time Zone Business

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  234. Micro business owners

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  235. News: Stamp duty

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  236. News: Staff engagement

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  237. News: Sheila Manchester bikes

    The realities of being a lettings agent in university towns

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  238. News: Work ethic

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  239. News: Cloud

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  240. News: Facebook hash tag

    Facebook introduces hashtags

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  241. News: Tracey Cladwell face

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  242. News: Legal Eye

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  243. News: Legal Eye phone

    Failing to answer or return phone calls could result in a reportable breach

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  244. News: CQS

    CQS development roadshows

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  245. News: Commercial property

    Free seminars on the Speed of Change in Commercial Property

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  246. All-Stars

    Innovative training provider hits the ground running

    Estate Agency All-Stars offers pre-employment training: turning enthusiastic trainees into key members of staff.  From day one new recruits function…

  247. News: Charity

    The benefits of making an effort for charity

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  248. News: BIFM cloud

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  249. News: NOA

    Come along to the NOA Outsourcing Work Symposium

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  250. Rachel Clacher

    Rachel votes to fire The Apprentice

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  251. News: Overseas markets

    How to start exporting

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  252. News: Trivia

    Two minute trivia starts now

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  253. News: Biometrics

    Get to know biometric technology for business

    Biometrics, from face to fingerprint recognition, are coming to businesses of all sizes: allowing secure access to buildings, PCs, smartphones…

  254. News: PAYE

    Moneypenny supports PAYE Real Time Information initiative

    HMRC introduced a compulsory new system for the reporting of PAYE on 6 April 2013 in real time, known as…

  255. News: Social media marmite

    Handling client feedback via social media

    Fast facts: 1bn people are users of social networks 65% of people believe it’s a better way to communicate with companies than…

  256. News: Estas

    Moneypenny congratulates ESTAs winners

    The ESTAs are over for another year.Held at the Park Lane Hilton, and attended by some 650 agents from around…

  257. News: Location

    It pays to be in the right location

    The spring of 2013 may not have come as soon as we would have liked, it may not have brought…

  258. News: LSN communication

    The importance of effective communication in law firms

    In a recent Legal Support Network ‘Industry Voices’ interview, Joanna Swash, director at Moneypenny, was invited to talk about the importance of…

  259. News: Xylem water

    Why Xylem Water Solutions UK uses Moneypenny

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  260. News: Peter Bartram spend more

    10 ways to get customers to spend more

    It easy to get carried away with acquiring new customers, but unless your company is just starting out, your current…

  261. News: Digital Sally

    Stay up to date with the latest social mobile app changes

    LinkedIn and Facebook have both recently made changes to how their sites appear on mobiles, as in both cases they…

  262. Getting PR to work for you

    Getting PR to work for you

    Joanna Swash, Sales and Marketing Director of Moneypenny, shares her experience on how to get PR working for you.In the…

  263. News: Tracey Caldwell tablets

    Five considerations when choosing your tablet

    “It’s a nice reader, but there’s nothing on the iPad I look at and say: ‘Oh, I wish Microsoft had…

  264. Rachel Clacher

    Alton Towers is facing a fightback

    Joining the Twitterati has not been a priority for me – my need to have correct grammar and punctuation in…

  265. Conveyancing house

    An interview with Moneypenny

    Moneypenny is appearing at more and more conveyancing and property industry events – but exactly what are the benefits of…

  266. IT trap

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    A company finds a new piece of software on the market which, on the face of it, looks ideal for…

  267. Rachel Clacher

    SMEs are driving value into our economy

    If an alien were to pick up a broadsheet today he/she/it would be led to believe that the UK is…

  268. Relocating

    Relocating to lower your tax bill

    Some interesting research caught my eye recently. It came from the Grant Thornton International network, which had carried out a…

  269. Twitter bird

    Finding time to tweet

    You know social media channels are a cheap and easy way of promoting your business. So how can you make…

  270. Letting agency of the year 2013

    Enter your Lettings business today

    Moneypenny is proud to announce that we are sponsoring The Lettings Agency of the Year Awards 2013 in association with…

  271. DWFs experience of social media

    As Richard Hodkinson, Chief Technology Officer at DWF explains, 2012 was a fast year for DWF. As a national law firm…

  272. Lawnet

    Two thirds of people find their solicitor by recommendation

    Helen Hamilton-Shaw, Director of Services at LawNet, believes if you’re not answering your phones with a smile, you can be…

  273. Pay freeze

    Accountants beat the pay freeze

    As if everyone wasn’t already depressed enough in February, the Office for National Statistics picked the 13th day of the…

  274. Rachel Clacher

    Mary Portas inspires shoe review

    A favourite bit of weekend reading is Mary Portas’ shop review in the Telegraph Magazine. It’s fun comparing notes, to…

  275. LinkedIn

    Optimise your LinkedIn company page

    “Creating a LinkedIn company page is a great way to become more visible online as it’s another channel for you…

  276. Finance appear bigger

    Think big but start small when it comes to IT

    The pace of information technology development is so fast these days it’s no wonder that some small business owners worry…

  277. Best companies 2013

    Moneypenny recognised in Top 100 for third time

    Staff at Moneypenny are celebrating once again as the company is recognised as one of the best to work for…

  278. Easter holiday cover

    Roll on Easter Bank Holiday

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  279. Outsourcing

    Outsource business functions with confidence

    Outsourcing is an area that is growing within the legal industry and requirements of Outsourcing are now included in the…

  280. Law Society

    The Law Society renews its partnership with Moneypenny

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  281. Etsos

    Tips on finding the right search provider

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  282. Smartlegal

    The mist is clearing around Cloud

    Very soon, if not already, law firms will cease to have a vague understanding of ‘cloud’. By coming to recognise…

  283. Audio Agent video

    2013 is all about the video

    Standing out online is essential for any business. However, the competitive property market in particular faces the considerable challenge of…

  284. Property Jungle

    The Property Jungle recommends Moneypenny

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  285. Gower Property

    Agency adopts hypnotherapy training

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  286. Finance tube

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  287. William

    How to broaden your focus

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  288. Sally Percy

    New tax strategy needed in favour of individuals

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  289. IT iPad

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    Now that almost half the population owns a smartphone, businesses have little choice but to interact with mobile device users…

  290. Relocation Agent Network

    Say hello to Relocation Agent Network

    For those relocating within the UK, selling an existing property, whilst at the same time trying to find a home…

  291. Sales tips

    Top 5 sales tips for your team

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  292. Leonie

    6 things you really want from a new employee

    No one wants to deal with obstructive, unreliable employees. We want to deal with enthusiastic people, with real characters and…

  293. Liz Kentish

    Liz Kentish on customer service

    Liz Kentish is an FM Coach, working with FM teams that recognise the ever-evolving role of FM requires greater people…

  294. Energy bills

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  295. The green deal

    The pros and cons of The Green Deal

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  296. IT Trends 2013

    IT trends to be aware of in 2013

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  297. Key Agent

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  298. Sally Percy digital

    1 in 3 SMEs prefer competitor websites

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