2013 was a record year for start ups

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January 02, 2014

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Start Ups

The UK’s leading telephone answering service has rung out the old year and welcomed the new one with an amazing success story thanks to the country’s record number of business start-ups in 2013.

In line with news that British entrepreneurs hit half a million new start-ups at the end of last year, Moneypenny has seen a big increase in the number of new clients since the start of 2013, largely due to start-ups wanting a service that ensures they never miss a phone call.

Moneypenny says its business overall has seen a 50% increase in start-ups setting up telephone answering support since the beginning of the year, with the emphasis on working from home and working smarter.

The figures include Moneypenny start-up clients who have their calls answered by Moneypenny’s PAs and those opting to use its sister product Penelope, a virtual phone system tailored for smaller businesses which can be controlled by an app.

Joanna Swash, Commercial Director for Moneypenny, says: “We’ve seen a quite amazing increase in the number of start-ups approaching us for telephone answering support as compared with the number at the beginning of the year.

“Start ups are more savvy than ever in terms of the business solutions available to them and in an increasingly competitive marketplace it’s as important as ever to think and work smarter.

“Start ups, especially sole traders, are recognising that telephone response not only ensures they are capturing all opportunities but also builds their reputation for providing a reliable service with good customer service.”

It’s no wonder the 10,000th loan from the Government’s Start Up Loans scheme has now been awarded. Start up Loans has now lent over £50 million to entrepreneurs looking for support in starting up a business and is a third of the way towards meeting the target of supporting 30,000 new businesses with £151 million by 2015.

The Federation of Small Businesses’ measure of confidence among small firms has grown year-on-year, up 27.2 points from -5.6 in Q4 2012 to +21.6 in Q4 2013.

It all points to a greater feeling of confidence compared with the past few festive seasons, and a great start to 2014, when Moneypenny hopes to break more records.