Growing team appoints New Homes Team Leader
Telephone answering specialist Moneypenny has appointed a new Team Leader to head up its growing portfolio of house-building clients.
Lucy Sides, who has been answering calls as part of Moneypenny’s dedicated property team for more than three years, has been appointed to the new role to specifically support the growing number of house builders who are seeking support in capturing all their telephone calls.
With Zoopla reporting that 55% of calls to developers are being missed, telephone answering is becoming an increasingly important differentiator in the marketplace.
Lucy said: “Our presence in the house building market is growing to the point that we felt we needed a team dedicated to our clients in this sector. Our property team already answers more than 1.1 million calls every year for over 800 estate and letting agent clients so as our house-building portfolio grows, we are using our experience to specialise further.”
“We capture all the calls house builders are unable to take themselves, for example when their sales agents are busy and even when their offices are closed. In 2013 we were delighted to sponsor the Property Academy’s ‘New Homes Live’ event and since then in particular we have seen a significant uptake in our service. With the property market more buoyant generally too we are seeing a noticeable increase in the overall volume of calls we are taking across the sector.”