Moneypenny receptionists experience unique training day with Mazda UK

Jo McKeown, Channel Manager – Automotive at Moneypenny, and Andy Beale, UK’s Head of Customer Relations for Mazda, test driving the latest Mazda MX-5

September 27, 2018

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Our automotive receptionists took part in an extra-special training day with Mazda Motors UK Limited this week.

The event, held at our head office, gave receptionists the opportunity to test drive the world’s best-selling two-seater roadster, the Mazda MX-5 and also showcased the rest of the Mazda range of cars. They were also given a driving experience via state-of-the-art Virtual Reality (VR) equipment in the static display models together with a presentation on the Mazda Customer Blueprint.

Six members of staff from Mazda were on-hand throughout the day to answer any questions including members of Mazda's in-house contact centre to share experiences and assist in product awareness.

Moneypenny provides overflow telephone answering and live chat support for Mazda UK’s head office and 18 of its dealerships across the UK. This includes the ability to directly book test drives on behalf of Mazda dealerships anywhere in the country.

The interactive training day was designed to offer our automotive receptionists an opportunity to fully experience the brand’s cars.

Jo McKeown, Channel Manager – Automotive at Moneypenny, explained: “We are delighted to have arranged this training day with Mazda and would like to thank them for all their support. Our clients rely on the seamless service that we provide and thorough training is integral to this. All of our receptionists undergo extensive training when they first join us, followed by further training for the particular automotive brand that they support. The visit from Mazda yesterday was an extension of this and provided a fantastic opportunity for our receptionists to enhance their product knowledge by experiencing Mazda vehicles first-hand.”

Andy Beale, UK’s Head of Customer Relations for Mazda, said: "It’s really important to us that our customers get the same experience every time our calls and live chats divert to Moneypenny for occasions through set times or call overflow. It’s therefore an investment we’re happy to facilitate to the Moneypenny team to help create our goal of Mazda raving fans and keep answering times to a minimum."

Over 13,000 companies of all shapes and sizes across the UK rely on us for live chat and telephone answering support.

The automotive sector is one of our fastest growing with our dedicated receptionists supporting some of the UK’s biggest brands including Mazda, Mitsubishi and BMW.