Moneypenny signs on as latest Thomson Reuters Elite Alliance Partner

News: Thomson Reuters

September 06, 2013

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Legal

This summer, Thomson Reuters Elite announced that Moneypenny, an outsourced switchboard provider for businesses throughout the UK, has become an Alliance partner.

Moneypenny is a professional 24-hour telephone answering service, experienced in looking after calls for the legal sector. Whether Elite clients need 24-hour support for an in-house team, a fully outsourced switchboard solution, or ensured business continuity, Moneypenny provides receptionists that can help.

Joanna Swash, Moneypenny’s Commercial Director, explains:

“We are thrilled that Thomson Reuters Elite has recognised Moneypenny’s position as the market leader in our industry. We provide Elite clients with world-class support, amazing technology, and exhaustive business continuity plans to look after calls with the same care and confidentiality as if they are our own.”

“This even includes flying experienced Moneypenny Receptionists out to New Zealand to look after UK overnight calls during daylight hours. All this means we can say with confidence that our telephone answering solutions are completely seamless, economic and scalable, achieving all that an in-house switchboard does and more.”

Moneypenny leads the market with regard to service levels, quality of staff, and innovation. The company’s receptionists manage calls for law firms of all sizes, supporting existing teams, and providing fully outsourced telephone reception. Moneypenny Receptionists put calls through to clients’ direct dials, mobile phones, and even home phones, while messages can be forwarded via email or SMS.

With Moneypenny, Elite clients have their telephone switchboards staffed at all times, and callers feel as if they are speaking to another well-informed and exceptionally capable member of the in-house team. Moneypenny is proven to improve the client experience and reduce costs, guaranteeing that every call and every business opportunity is captured, 24 hours a day.

Thomson Reuters Elite offers an end-to-end enterprise business management solution that allows law firms and professional services organizations to run all operational aspects of their firms including business development, risk management, client and matter management, and financial management. For over 60 years, we’ve demonstrated we understand the business and financial aspects of firm operations, with proven tools that streamline processes to increase visibility and workflow efficiency across the organization and provide the flexibility to change and grow your business. For more information, visit Elite.