New figures show conveyancing calls spike in school holidays

Moneypenny Press Release

September 21, 2015

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LATEST data from telephone answering specialist Moneypenny has revealed a drop in conveyancing calls in the first full week back to the normal routine following a call spike during the school holidays.

Conveyancing calls handled by Moneypenny’s legal receptionists were up on average by 16.21% during the six week period from July 20 to August 28, as compared to the week commencing September 7, which saw families up and down the country return to the school run and business as usual.

The report also found that conveyancing calls during the week of July 13; for many the week leading up to the summer break, were a staggering 32.05% lower than the summer weekly average.

Calls to Moneypenny’s property team over the same period saw less dramatic trends. Figures for the first full week back after the break were found to be 1.35% up on the summer holiday weekly average, while the week immediately prior to the break up, in July, saw call volumes 5.52% lower than they were over the next six weeks.

Samantha Jones, Moneypenny’s Commercial Manager Corporate and Property, comments: “It’s been a mixed picture over the summer in terms of calls handled on behalf of agents by our property receptionists. Viewings were up 3.35% and valuations 6.94% in the holidays compared to the first full week in September. The significant spike in conveyancing calls handled by our colleagues in legal during the school holidays is highly encouraging however, in terms of market activity and sales being finalised.

“It makes sense for completion dates to be set for the school holidays, giving families the opportunity to take some time off together and settle in to their new home before the daily juggle starts up again.

“During the summer we find that agents are looking for additional support from us to cover staff absence as they try to deal with the seasonal fluctuations in call volumes and patterns they typically experience that time of year. It’s crucial for them to be delivering a seamless professional service to ensure the best possible customer experience, whatever may be happening for them internally, resource wise.”

Moneypenny Receptionists handle over 1.2 million telephone calls a year on behalf of estate and letting agents of all shapes and sizes across the UK.

Samantha adds: “Engaging telephone answering support ensures that agents are picking up all new business opportunities while delivering a first rate response every time. It’s a flexible service, there just when needed, allowing agents to get on with their job in hand knowing that they have a partner alongside them taking the pressure off.”

To discuss your needs as well as find out more about Moneypenny’s no-obligation trial, please contact: 0333 202 1005 /