Small business resource, Smarta, shares its experience of Moneypenny
Backed by some of the country’s leading entrepreneurs including Dragons’ Den favourites Deborah Meaden and Theo Paphitis, Smarta is the UK’s leading support platform for business owners and entrepreneurs. Smarta provides independent, entrepreneur-led support, advice and networking resources for anyone starting and running a small business.
In high demand and with a full-on schedule including events, personal appearances, business meetings and interviews, Smarta founder Shaa Wasmund, was aware that there were times when answering the telephone could be a juggle.
Here she explains how engaging with Moneypenny proved to be the answer:
“Like many busy business owners, I’m rarely in the same place for long during any given working week. Wherever I am and whatever I am doing it’s vital to keep communication lines open and answering telephone calls is an important part of that. I am fortunate to have in-house reception support; however managing the peaks and troughs of incoming calls as well as the vagaries of call times was becoming an issue. Both in and out of usual working hours, I was aware that some calls were slipping through the net.
“Relying on an answering machine doesn’t create the right impression, so by engaging with Moneypenny I knew we would be offering that all important personal touch every time. My Moneypenny PA Rebecca offers me great flexibility in picking up any overspill calls we struggle to reach. She is also terrific at weeding out unwanted sales calls. I know that whatever’s happening for me personally or Smarta as a whole, including lunch times, holiday cover, sickness or unexpected absences, we have all bases covered.
“I meet small business owners all the time through Smarta and increasing numbers are turning to outsourced telephone answering services to make sure they never miss an opportunity. One missed call can mean a lost order; a jeopardised sale and quite probably a customer service fail but with the best will in the world, it’s impossible to be on duty 24.7. With larger businesses so often getting service wrong, smaller business can gain a valuable edge over the competition by providing consistently good, if not outstanding, service.
“It’s simply not possible to do it all and it’s exhausting trying to. We know from experience that Moneypenny takes the pressure off. It’s a good feeling knowing there’s someone you know and trust right behind you at every turn allowing you to get on and do what you do best.”