The technology solution ensuring law firms never miss a call

The technology solution ensuring law firms never miss a call

March 13, 2014

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An ever-increasing number of law firms are reaping the benefits of outsourced technology solutions to ensure they never miss a telephone call.  With the regulatory system opening the doors to increasing competition; efficient and effective telephone call handling is now vital for the overall success of a firm, for positive client experience and importantly to help firms avoid falling foul of SRA breaches.

Our legal team at Moneypenny supports more than 900 law firms of all sizes across the UK with dedicated Receptionists taking calls either on an overflow or fully outsourced basis, supported by world-leading software built in-house to enable us to respond very quickly to the ever changing needs of the law firm.

Helen Hill of Higgs and Sons, one of the largest law firms in the Black Country with offices just outside Birmingham in Brierley Hill and Kingswinsford explains why they turned to an outsourced solution to ensure they are capturing every call coming into the practice.

“We became aware of Moneypenny in 2010 via a word of mouth recommendation.  We took advantage of a trial to find out how it could potentially work alongside our own reception function.”

“We visited the Moneypenny offices and spent time with the teams who are dedicated solely to answering calls for law firms. It was clear that they understand the sector and the trial demonstrated straight away that we had been missing calls. We have been using Moneypenny ever since to pick up those overspill calls we struggle to get to ourselves and our Moneypenny Receptionist Cerys has become a seamless extension of our in-house team. Her support is invaluable particularly at the beginning and end of the working day when our own staff are coming and going, over busy periods, at lunchtimes, during holidays and staff absences. We also have the confidence that Moneypenny is right behind us if there should ever be an emergency of any kind. We only pay for the calls taken so for us it makes sense on every level.”