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How do answering services benefit the medical sector?

Private clinicians, vets, opticians, hospitals, physiotherapists, chiropractors, medical device designers, manufacturers, pharmacists and many other medical sector businesses use telephone answering services to reduce overheads, improve customer service and allow them to focus on core tasks instead of a ringing phone.

A medical answering service (or telephone answering service) is an outsourced service provider, taking calls remotely on behalf of companies within the medical sector. They can be used for all calls, out of hours and holiday cover, as an overflow at peak times or as a disaster recovery measure.

A professional service will deliver the same level of care, clarity, compassion, accuracy and efficiency that you would expect from an in-house hire. This is because the person managing your calls is experienced in working within the healthcare and medical industry, and dedicated to your business – unlike the ‘next available operator’ you would get with a call centre or standard message taking service.

Your PA will be accountable for the quality of your calls and will learn how you like to communicate – critical for ensuring continuity of care and service for your patients, customers, suppliers and other callers.

Just like an in-house receptionist, professional answering services will put in place specific procedures for your PA or receptionist to follow (including robust data protection measures). Moreover, the time saved will improve in-house productivity and increase focus on essential tasks like research and development, administration, updating patient records, stock taking, ordering new equipment, urgent patient follow-ups etc.

How we can help

Moneypenny is the world’s leading outsourced communications provider, delivering Telephone Answering, Live Chat, Switchboard and multichannel customer services for businesses of all shapes and sizes across the medical and healthcare sectors – from sole practitioners right up to multinational corporations.

Find out how we will help your business with a FREE one-week trial. To experience our full service with no set-up costs, no admin charges and no ongoing commitment, call us now on 0333 202 1005.

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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