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AF Hill ensures client service comes first, no matter what

Andrew Hill, Owner, explains how his legal firm provides top quality customer service thanks to Telephone Answering support.

When did you realise you needed support? 

“My clientele are of an older generation and depend on me a great deal. They often need comforting and call regularly to ease their mind. The firm was getting busier, so I was unable to be there for my clients as much as I would have liked. A good friend of mine is a client of Moneypenny and recommended I give them a try.”

What does good customer service look like?

“Patience and understanding is the key to providing good customer service. When things get hectic, as it can for any business owner, client experience can often be affected as a result, so it’s important to ensure that you are always putting your clients first, no matter what.”

How has Moneypenny changed your business?

“Now my Moneypenny Receptionist, Leanne, answers any calls I can’t get to, and for anything urgent, she knows I’m only a phone call away. Any clients who call when I’m unavailable are reassured by Leanne that I’ll get back to them as soon as I can – so much better than being greeted by a voicemail message.”

What are the key benefits?

“I’m able to go about my day without worrying that my clients are feeling anxious without me. Leanne knows exactly how to handle my clients, and considering they were only used to dealing with me, they’ve adjusted amazingly to Moneypenny.”

Any advice for other businesses?

“I would be more than happy to recommend Moneypenny to other firms – in fact, I already have!”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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