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Increased productivity for Aspen Solutions

Paul Harkins, Owner, tells us how they've boosted efficiencies with the help of Moneypenny's call support.

About Aspen Solutions

Industry: Glasgow-based IT services provider
Size: 1-50 employees
Biggest business challenge: Effectively managing business growth

When did you realise you needed support?

“As our client base grew, our workload and call volume increased significantly. Our sales and service teams were answering calls when possible and we used a call queueing system, but we were receiving complaints from callers who weren’t able to speak with someone immediately. We needed a provider who could improve service and support us as we continued to grow, so we turned to Moneypenny.”

What were you looking for in a provider?

“We were already aware of call outsourcing, and it seemed like the simplest fix. We wanted a reliable solution, so hiring extra staff to manage calls wouldn’t offer the consistency we were looking for, with breaks, lunches, holidays and illness to take into account.”

How did you find the onboarding process?

“Our first impression of Moneypenny was great, and the set-up process was so simple and straightforward. David, our Moneypenny PA, got to grips with our business easily and deals with queries efficiently.”

How has Moneypenny changed your business?

“Any calls our team can’t answer overflow to Moneypenny, so they’re never missed. They often deal with service calls on our behalf, where David and his team take the time and listen to the issues clients are experiencing, which is a time-saver for us in turn, as it means we’re able to put our focus into actioning a solution.”

What are the key benefits?

“Moneypenny supports us with business growth as our team are able to concentrate on their jobs rather than answer calls, which gives us greater capacity to take on more work. What’s more, we no longer receive client complaints as they don’t need to call multiple times in order to speak with someone. We would recommend Moneypenny to any expanding business looking to enhance service and drive efficiencies.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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