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Carbase Bristol have peace of mind with 24/7 support

Alex Jones, Head of Marketing and Digital, explains how the region's favourite car supermarket benefits from around the clock Telephone Answering support.

When did you realise you needed support?

“We have a dedicated in-house contact centre which takes overflow calls for our various stores. High lead volumes meant they were often overwhelmed with calls, and the last thing we wanted was to have calls ring out to voicemail. We met Moneypenny at an automotive event and found they offered everything we needed, so we decided to give them a try.”

What does good customer service look like?

“In order to provide good customer service, you need good people to deliver it. It’s no use having a high quality business if you don’t have the right people to represent it – something that Moneypenny does so well.”

How has Moneypenny changed your business?

“Moneypenny now handle the overflow calls for five of our retail stores and four of our auto centres on a 24/7 basis. We visited their HQ and met up with the automotive team who would be taking our calls, which allowed us to see first-hand how they operate. Their professionalism was clear and it was obvious that they know what they are doing.”

What are the key benefits?

“Buying the right car is a tough decision and a big commitment, typically being the second largest purchase a person will make. The importance of each and every enquiry can’t be overlooked. Moneypenny truly understands the value of every lead and treats our callers in a professional and courteous manner.”

Any advice for other businesses?

“I would highly recommend Moneypenny!”

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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