Search by keyword, such as: divert, calls, chats …

A boost in customer loyalty for Centrad

Geoff Cross, Owner, tells us how they've elevated their customer journey with 24/7 call answering and live chat.

About Centrad

Industry: Leading vehicle CCTV provider
Size: 1-50 employees
Biggest business challenge: Enhancing customer service offering

When did you realise you needed support?

“We were using another answering service to manage our overflow calls, but we experienced issues with their professionalism, quality and the efficiency of their call handling. We wanted a provider that was reliable, able to improve our customer service and integrate with our own systems, which is why Moneypenny was the ideal fit.”

What were you looking for in a provider?

“An important factor for us was that customers didn’t notice that they’d reached an outsourced service, and assumed their call was being handled by a member of our own in-house team. Also, finding a partner that shared our values, brand ethos and high service standards was crucial.”

How did you find the onboarding process?

“We were invited to Moneypenny HQ where we met with the team – the office was amazing and we were made to feel so welcome. They showed genuine interest in understanding our specific needs, which meant they could tailor the service to our business. They exceeded our expectations from the very beginning.”

How has Moneypenny changed your business?

“Having come on board with 24/7 call answering support, we soon implemented Moneypenny’s Live Chat service too. The team manage a range of enquiries on our behalf, including new customer queries and booking service requests, and ensure messages are always directed to the right people. They’re a true extension of our business.”

What are the key benefits?

“By expanding our service offering through multiple communication channels and being contactable around the clock, we’ve noticed a significant improvement in our lead conversion rate and customer loyalty. We chose Moneypenny because we knew they wouldn’t just be a service provider, they’d be a partner in our growth and success, using their expertise to transform our customer experience and elevate our business.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >