Search by keyword, such as: divert, calls, chats …

Douglas Scott benefit from 24/7 support

Aimee Rwathore, Business Analyst, tells us how the legal recruitment agency rest assured knowing there's always someone available for their callers.

When did you realise you needed support?

“The majority of our calls are answered by our admin team, but they also have other roles, whether it be IT or office support. To ensure every call was answered, we knew we needed additional cover. Particularly at weekends, during holiday periods or events – such as our regular company-wide meetings, which can sometimes last a whole day. Thankfully, we found Moneypenny.”

What does good customer service look like?

“Understanding the needs of our candidates and building relationships with them is key, and it all starts with the first call. It’s important that every call answered should be on brand and handled quickly and efficiently to guarantee a positive first impression.”

How has Moneypenny changed your business?

“Whenever our admin team is busy or the office is closed, Moneypenny is our backstop. Our Moneypenny Receptionist, Siobhan, and her small team are brilliant at getting information over to us – the messages we receive always include candidates’ contact details and where they’re based, making it so easy to get back to them.”

What are the key benefits?

“Moneypenny is our safety blanket – their support relieves the pressure on our in-house team and gives them the flexibility to get on with any other jobs they have. We have peace of mind that there’s always someone on hand to speak with candidates, without a dip in service levels. We were even able to shut down over Christmas for the first time in years thanks to Moneypenny, knowing we were in safe hands.”

Any advice for other businesses?

“I’d absolutely recommend others to try Moneypenny, the flexible cover we’ve gained is indispensable.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >