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Clients of ebl Miller Rosenfalck receive a perfect experience

Trine Jensen, Chief Operating Officer, explains how the European business lawyers put client service first with Telephone Answering support.

When did you realise you needed support?

“We had an office assistant to answer client calls, but as our firm grew busier we needed her to focus on other areas of the business. This meant calls were missed. Picking up the phone is the go-to point of contact for our clients, so we decided to look into outsourcing our calls.”

What does good customer service look like?

“It’s about putting the client and their experience first. Ensuring we always pick up the phone quickly and present a professional front at all times – something Moneypenny do so well – is essential.”

How has Moneypenny changed your business?

“Chloe, our Moneypenny Receptionist, answers any calls we can’t get to. As our team have their own direct dials for existing clients to call, Chloe mostly answers new enquiries. For new clients she is the first impression of our business, and her professionalism and warmth always impresses. We completely trust Chloe to represent our firm.”

What are the key benefits?

“Our working environment has been significantly enhanced since engaging Moneypenny. Our in-house team no longer has the worry of juggling the phone whilst working. We can get on with what we do best, knowing Chloe is on hand to capture and field new enquiries. Moneypenny’s the perfect fit for our firm.”

Any advice for other businesses?

“The service is fantastic for any business, just give them a try and see for yourself.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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