When did you realise you needed support?
“We wanted to ensure all of our franchises offered a consistent and personalised service, and our previous telephone answering service wasn’t delivering. We needed a call handling solution to complement our franchisor’s ethos, so we decided to trial Moneypenny.”
What does good customer service look like?
“Reliability is the main factor for us. It’s making sure our customers know that we’re always on hand and their calls will be answered by someone who is professional and welcoming, every time.”
How has Moneypenny changed your business?
“Every call to our franchises across the country is answered brilliantly by Kate, our Moneypenny Receptionist, and the service is now part of the EnviroVent franchisees’ package. The service is bespoke to what we need; Moneypenny arranges the local numbers for franchises and takes care of everything.”
What are the key benefits?
“All of our franchises now offer a completely personal service. Kate is so efficient, helpful and friendly. Moneypenny’s reputation is outstanding. As a franchisor, we are now confident our franchises are offering the best service to our customers.”
Any advice for other businesses?
“We have absolutely no regrets about outsourcing our calls to Moneypenny, their support has made a huge difference to our business.”