When did you realise you needed support?
“As a retailer, we have always taken a very professional approach to our website, and wanted to apply the same standards to our customer calls too. Our aim was to ensure someone always answered the phone, so we took a trial with Moneypenny.”
What does good customer service look like?
“There’s nothing more valuable than the customer, they should be the primary focus for any business. It’s so important that we provide them with the support and advice they’re looking for throughout the process, so to ensure we’re always available is a massive factor.”
How has Moneypenny changed your business?
“Now our Moneypenny Receptionist, Ashleigh, answers all the calls our Flooringsupplies.co.uk in-house team can’t get to. During our trial we were surprised with how many calls we were missing. But having Ashleigh making sure no call goes unanswered has made a huge difference to our customer care.”
What are the key benefits?
“Our customer service is improved as every call is answered promptly and professionally. With Moneypenny’s call reports and portal we have a good handle on how many calls we’re receiving too.”
Any advice for other businesses?
“If you’re thinking about using Moneypenny, I can guarantee they will not disappoint. We can’t praise them highly enough, and couldn’t be without their telephone answering service.”