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Greensleeves recommends Moneypenny time and time again

David Truby, Managing Director, shares how the lawn treatment experts have transformed their operation with Live Chat support.

When did you realise you needed support?

“The nature of our franchise requires our experts to work out on site. This meant our head office team were responsible for any enquiries made via our website, taking up a lot of their valuable time. After hearing about the support they provide to other franchises, we decided to trial Moneypenny.”

What does good customer service look like?

“After being in the business for 20 years, we’ve learnt the importance of taking the time to show our customers we truly care. It’s the personal touches that make all the difference, so the fact that our customers can chat to real people on our website is a huge bonus for us.”

How has Moneypenny changed your business?

“All of our chats are now handled by Moneypenny, who respond quickly to customer enquires as they happen. These enquiries are then passed to the appropriate lawn treatment expert. It’s so simple and means our customers have a quick and central way of enquiring with us and our administrative team can work without distraction.”

What are the key benefits?

“Live Chat has completely revitalised the way customers contact us, and the way we communicate within the Greensleeves franchise. It’s also ensured we have an up-to-date website, the feedback we’ve received from those who’ve used Live Chat has been incredible.”

Any advice for other businesses?

“The support of Moneypenny has been invaluable to us. If you’re looking to transform the way your business works, give them a call.”

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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