GreenThumb has found the ideal solution in Moneypenny

Daniel Ashdown, Customer Support Manager, describes how the lawn treatment experts have perfected their service with Telephone Answering.

When did you realise you needed support?

“With hundreds of franchisees all over the country, we wanted to ensure every customer call was answered. We feared we’d lose new business opportunities if we relied on voicemail whenever we were busy or closed, so we trialled Moneypenny.”

What does good customer service look like?

“We never forget our local beginnings, and it’s thanks to our customers that we have grown to reach the national level we are at today. Our customers don’t just come back to us because of the results we deliver, but it’s down to the great service we’re proud of providing too.”

How has Moneypenny changed your business?

“Becky, our Moneypenny Receptionist, answers calls whenever our head office customer services team can’t. We didn’t hesitate in using Moneypenny once we met their people, they completely understand how to support our customers and franchisees.”

What are the key benefits?

“Now our customers always speak to a real person and get a really personal service. The team has been flexible in meeting our changing needs, and provides critical support during our busy periods of the year.”

Any advice for other businesses?

“Consistency is key, and Moneypenny is the perfect way for you to implement this into your business. Their service is a perfect fit for our needs.”

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >
×