Halliwell Jones ensures all bases are covered

Phil Jones, Group Aftersales Manager, explains how the BMW dealership looks after every one of their callers with Telephone Answering support.

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When did you realise you needed support?

“Even though we have wonderful receptionists in our retailer, we were still struggling to cope with high call volumes and of course, missed calls meant we lost revenue opportunities. After a visit to Moneypenny’s amazing offices, we decided to take a trial with them and discovered exactly how many calls we were missing.”

What does good customer service look like?

“Every single customer is significant to the business, which is why our main focus is to provide them with the best possible customer care. It’s the attention to detail that makes our service what it is today, and Moneypenny execute this perfectly.”

How has Moneypenny changed your business?

“Whenever we can’t get to a call, Codie, our Moneypenny Receptionist, and her small team answer it for us seamlessly. It’s so much more convenient for our customers, as their enquiry is dealt with instantly, rather than repeatedly calling. The data Moneypenny captures is so detailed, meaning we’re much better prepared when we return the call.”

What are the key benefits?

“Not a single call slips through the net, which has improved our customer service level. The Moneypenny Portal is a helpful tool to see exactly how many calls we are receiving and for what departments. It has also allowed us to allocate resource more effectively.”

Any advice for other businesses?

“I would urge any business to try Moneypenny, and I can guarantee you’ll be surprised by the amount of calls, and ultimately business, that you’re missing. We certainly were.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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