Holistic Dental Centre offers a bespoke service every time

Sharon Saunders, Practice Manager, explains how the dentistry specialists' patients get the service they deserve with the help of Telephone Answering.

When did you realise you needed support?

“We were receiving complaints from patients and quickly realised that our telephone answering service was misinforming patients. After receiving a recommendation for Moneypenny, we decided it was the right time to trial their service.”

What does good customer service look like?

“As the process can often be nerve-wracking, it’s important that we act as a support system for our patients. Being there for them, not just in person but over the phone too, provides patients with a sense of confidence, which is exactly the kind of service we strive to deliver.”

How has Moneypenny changed your business?

“Now new patient enquiries are instantly connected to a member of the dental centre’s team, whilst existing patients are put through to Leanne, our Moneypenny Receptionist. It means we have more time to concentrate on visiting patients.”

What are the key benefits?

“Our patient numbers have flourished since bringing Moneypenny on board, as our overall customer service has excelled. We take more appointment bookings than ever before and patients feel completely at ease as they receive the personal touch when they call.”

Any advice for other businesses?

“It’s safe to say that Moneypenny’s support has had a major impact on our clinic. The service is impeccable and we couldn’t be happier with the results.”

 

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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