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A new way of working for Lang Town & Country

James Clarke, Director, shares how the Plymouth-based estate agency exceeds customer expectations with Moneypenny’s support.

When did you realise you needed support?

“We were seeing record numbers of buyers calling to book a viewing appointment, so needed a cost-effective call answering solution to help take the pressure off of our branches. We knew about Moneypenny from various webinars and industry press, so we decided to give them a try.”

What does good customer service look like?

“To us, having our calls answered in the right time frame is extremely important. Not only does this mean we’re not missing opportunities, but our clients know their needs are always being met.”

How has Moneypenny changed your business?

“They facilitate easy hybrid working for our branches. A number of our support teams often work from home, and they’re able to do so seamlessly because we have Moneypenny looking after calls just as if they’re based in our office. It’s amazing.”

What are the key benefits?

“With our Moneypenny team on hand, we’ve reduced the need to recruit and train additional in-house employees to answer calls over the weekend. This has saved our business a great deal of time and money on unnecessary overheads, which is crucial in this climate.”

Any advice for other businesses?

“I would definitely encourage other businesses who need support with call answering to trial Moneypenny. You’ll quickly see the benefits of the additional flexibility by having this service as part of your business.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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