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Stunning service every time for Lansdown Mazda

Danny Sacco, Managing Director, shares how the automotive giant benefits from the support of Telephone Answering.

When did you realise you needed support?

“While we were busy greeting visitors at our dealership’s reception, we’d often hear incoming calls going unanswered. A trial with Moneypenny seemed like the perfect place to start.”

What does good customer service look like?

“From our point of view, it means providing constant support. Moneypenny is helping us capture out of hours calls, which is something that’s increasingly important to a growing franchise like ours. With the support of Moneypenny, we can relax safe in the knowledge that every opportunity is captured, no matter what time our customers call.”

How has Moneypenny changed your business?

“Now, whenever our team are with customers, calls are answered by Lucy, our Moneypenny Receptionist. As far as callers are concerned, Lucy is sitting in our dealership just as we are. The service is a great addition to our business.”

What are the key benefits?

“Moneypenny has made the process so easy. The flexibility of the service means we’ve found the ideal solution to eliminate our in-house recruitment costs too. Our customers also experience the benefits of Moneypenny, as they receive first-rate customer service every time they call.”

Any advice for other businesses?

“I’ll definitely be advising other dealers to use Moneypenny – it’s a no-brainer.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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