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Around the clock support for L&C Mortgages

James Morris, Distribution Development Manager, shares how the award-winning brokers transformed their internal communications with 24/7 call support.

When did you realise you needed support?

“We needed a 24/7 outsourced service to act as an extension of our internal team. It needed to be seamless and professional and it was also important for us to choose a partner that shared our customer ethos. Looking into our options we found Moneypenny and quickly decided to take a free trial.”

How has Moneypenny changed your business?

“Now, Moneypenny ensures that our calls will be answered at any time of day even outside of our core hours, giving us call coverage 24 hours a day, 365 days a year. Their support has enabled us to streamline how we operate internally and is consistent with the great service of our in-house team. From the very start we’ve been really impressed with their professionalism, attention to detail and the way that their employees interact with us.”

What are the key benefits?

“Moneypenny has been really helpful for us – especially from a management perspective as we’ve been able to look at different campaigns against our call volume and make informed decisions. Over the years we’ve built up a fantastic relationship with Moneypenny and they’ve given us absolute confidence that we’re best serving the needs of our customers.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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