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Increased enquiries for Mercury Car Centre

Neil Hutchinson, Owner, tells us how the accredited service and repairs garage have revolutionised their front of house with Moneypenny.

When did you realise you needed support?

“With an increasing number of calls coming in, our garage staff were struggling to answer the phone. We considered employing a part-time receptionist to lighten the load, but decided to trial Moneypenny’s Telephone Answering Service instead.”

What does good customer service look like?

“We understand that our customers are searching for a cost-effective service, without having to compromise on quality – which is exactly what we provide. We’ve found that Moneypenny share these values, offering an affordable yet friendly and professional service.”

How has Moneypenny changed your business?

“The number of calls we received during our trial was staggering – all of which we’d have completely missed without Moneypenny’s support. We also trialled Live Chat, which enabled us to capture more enquiries from our website. Now, we have a team of Moneypenny Receptionists answering any calls and chats our own team can’t get to.”

What are the key benefits?

“Moneypenny has allowed us to structure our front of house much more efficiently, all for a fraction of the cost of hiring additional staff. It’s clear to see why Moneypenny’s an approved supplier to the Bosch Car Service network; the first-rate service Moneypenny provides complements their high standards perfectly.”

Any advice for other businesses?

“I’ve already recommended Moneypenny to other Bosch Car Service members, and I’ll continue to do so. We’ve been extremely impressed.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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