When did you realise you needed support?
“Across our four branches, answering every call during busy times was a challenge. Concerned about the number of calls going to voicemail, a trial with Moneypenny highlighted just how many calls were going unanswered, often at times when we least expected it.”
What does good customer service look like?
“Emotions can run high at times within our work, so for us, it’s important to build relationships with our clients. To do this, they need to be our primary focus – it’s the right thing to do.”
How has Moneypenny changed your business?
“Jade, our Moneypenny Receptionist, now answers any calls that our own reception team can’t get to. We have complete peace of mind that every eventuality is covered. This is the beauty of Moneypenny’s service, it’s been perfectly tailored to meet our needs.”
What are the key benefits?
“The impact overflow telephone answering support has had on our overall client experience has been a real eye-opener. We can now concentrate on patients without worrying about missing appointment bookings. Practices will definitely benefit from using Moneypenny.”
Any advice for other businesses?
“I have no doubt that Moneypenny would not just be ideal for practices, but for any business, in any industry. The service is completely bespoke and their incredible people will make sure they find the right fit for you.”