Moy Vets benefits from a tailored and bespoke service

Michelle Lingard, Owner and Senior Vet, describes how they never miss an appointment booking thanks to the support of Telephone Answering.

When did you realise you needed support?

“Across our four branches, answering every call during busy times was a challenge. Concerned about the number of calls going to voicemail, a trial with Moneypenny highlighted just how many calls were going unanswered, often at times when we least expected it.”

What does good customer service look like?

“Emotions can run high at times within our work, so for us, it’s important to build relationships with our clients. To do this, they need to be our primary focus – it’s the right thing to do.”

How has Moneypenny changed your business?

“Jade, our Moneypenny Receptionist, now answers any calls that our own reception team can’t get to. We have complete peace of mind that every eventuality is covered. This is the beauty of Moneypenny’s service, it’s been perfectly tailored to meet our needs.”

What are the key benefits?

“The impact overflow telephone answering support has had on our overall client experience has been a real eye-opener. We can now concentrate on patients without worrying about missing appointment bookings. Practices will definitely benefit from using Moneypenny.”

Any advice for other businesses?

“I have no doubt that Moneypenny would not just be ideal for practices, but for any business, in any industry. The service is completely bespoke and their incredible people will make sure they find the right fit for you.”

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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