When did you realise you needed support?
“With our secretarial and support teams at home during this time, our solicitors were having to carry out all of the admin tasks in addition to their own case loads. Our two largest offices already relied on Moneypenny, however with some of our solicitors working entirely remotely, and others in and out of the offices, additional support was needed.”
What does good customer service look like?
“Great client service should be faultless. It’s crucial to maintain a professional approach throughout the client’s journey, but to also appear friendly and empathetic to their needs, whatever they might be.”
How has Moneypenny changed your business?
“Following the crisis, another three of our offices have been set up with Moneypenny, and we were really pleased at how quickly and efficiently this was done. Now our Moneypenny Receptionist, Danielle, and her small team answer all calls for all five offices, redirecting them or taking quality messages if they can’t be transferred through – it’s completely seamless.”
What are the key benefits?
“Moneypenny has made a huge difference to us at this time; we know we can rely on the team’s friendliness and professionalism when handling calls, and our solicitors are no longer struggling to manage this on top of their legal work. The service has enabled us to continue to run the business as though we have a full team in the office.”
Any advice for other businesses?
“I’d recommend they give Moneypenny a try. Having been transformational both in client service and business delivery for us, we haven’t looked back.”