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Para-Sols run a seamless operation with Moneypenny

Cheryl Lunn, Operations Coordinator, tells us why the specialist paraplanning providers trust Moneypenny's exceptional people & tech to enhance client service.

When did you realise you needed support?

“The move to remote working, combined with a hike in workload, meant that handling incoming calls began to fall to the same people, which inevitably took its toll. We needed a helping hand with calls but we also wanted to make sure they were being handled with an appropriate and consistent level of professionalism, so that employees could concentrate on their role.”

How has Moneypenny changed your business?

“Moneypenny feels like part of our extended team. Telephone Answering support means we never miss a call, and their Digital Switchboard solution uses voice recognition to transfer them. Moneypenny Receptionists are on hand to pick up those that aren’t routed this way, which ensures clients are passed straight through to the right team every time. This saves both parties valuable time and maintains our commitment to providing excellent service.”

What are the key benefits?

“Moneypenny is more than just a friendly voice at the end of the phone – our outsourced receptionists totally understand our business, so the service provided is seamless. As Telephone Answering and Digital Switchboard work in perfect harmony, we benefit from Moneypenny’s state-of-the-art tech and its wonderful people. Our client experience has improved and internally, we’re really feeling the benefits too.”

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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