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Price Bailey are invested in providing a personal service

Thomas Birch, Head of Digital Marketing, explains how working with Moneypenny helps improve their client experience.

When did you realise you needed support?

“Client engagement is very important to us, so we didn’t want anyone to have to leave voicemails or wait a long time to speak with someone. To provide the service they’ve come to expect from us, we needed enquiries to be passed on effectively for us to respond promptly, and Moneypenny seemed like the perfect choice to help further improve our client experience.”

What does good customer service look like?

“We pride ourselves on providing a personal approach at Price Bailey. It’s that friendliness and warmth that makes the difference and using Moneypenny has certainly helped us maintain this.”

How has Moneypenny changed your business?

“We now benefit from their 24/7 call and live chat support, meaning clients can speak or chat online to a real person at any time. Moneypenny’s team took the time to understand our business – they’re as invested as we are in providing a personal service. They take accurate messages, give clients clear timescales, and answer quick questions using information we provide.”

What are the key benefits?

“Moneypenny enables us to respond to enquiries within 24 hours – usually less! – helping us to deliver an excellent experience and allowing our experts to get on with what they do best. Their support around the clock also means we never miss out on new business, even when we’re closed, and introducing Live Chat on our website has led to an increase in leads.”

Any advice for other businesses?

“I’d say that building a close working relationship with Moneypenny is key, as this will allow them to really become integrated with your business and offer a seamless service.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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