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Room Rental Specialists have the #1 provider in their corner

Natasha, Owner, shares how having the best quality Telephone Answering support has worked wonders for her short-term lettings business.

When did you realise you needed support?

“As a short-term letting company, I knew I needed to ensure my telephone was manned at all times. The industry is very fast-paced and it’s important to be there for my clients whenever they need me. Employing someone to answer calls full-time wasn’t an option, so I looked into outsourcing instead.”

What does good customer service look like?

“To give good customer service, you need to be reliable and honest. These days it can be hard to find good quality service, so making sure your business stands out as trustworthy and genuine is so important.”

How has Moneypenny changed your business?

“Now Tasha, my Moneypenny Receptionist, answers my calls. She is always happy to help and my clients often comment on how friendly she is. I tried four other telephone answering services before finding Moneypenny and the difference in quality, professionalism and consistency is unparalleled.”

What are the key benefits?

“Telephone answering support allows me to work flexibly and has given me the time to focus on my responsibilities as a business owner. All of my calls are filtered so I can prioritise my workload without having to do any of the legwork.”

Any advice for other businesses?

“I would highly recommend other property businesses try Moneypenny – I wouldn’t be without them.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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