When did you realise you needed support?
“When the UK was put into lockdown our offices had to close and staff were set up to work from home. Having come on board with Moneypenny several months prior, we continue to rely on their support throughout the current situation to avoid putting additional pressure on certain staff members and ensure calls continue to be answered professionally.”
What does good customer service look like?
“Good customer service starts with great communication. Having a key point of contact for customers to speak to whenever they need can make all the difference.”
How has Moneypenny changed your business?
“Alex, our Moneypenny Receptionist, and her small team answer every one of our calls, transferring them through to employees at home, or taking and sending detailed messages via email. It’s so important that our customers have someone to talk to whenever they need, and are provided with a sense of reassurance at this time.”
What are the key benefits?
“We initially sought Moneypenny’s support to make sure calls weren’t missed, however the business continuity element they offer has been a major benefit to us. We didn’t have to think about how we’d manage incoming calls when the offices closed, we knew Alex and the team were always on hand, and at a lower cost than an employee.”
Any advice for other businesses?
“If you’re looking to ensure every call is answered and handled skilfully, Moneypenny is your solution.”