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Clients always come first for Sarah Dwight Solicitors

Sarah Dwight, Owner, explains how her customer service offering has improved thanks to Telephone Answering support.

When did you realise you needed support?

“I was aware that many people don’t like to leave a message on an answering machine and instead prefer to speak with a real person. Determined to keep my client service levels as high as possible, I was in search of a solution to avoid relying on voicemail.”

What does good customer service look like?

“I think the human touch is a massive part of good customer service. My clients don’t want a robotic or unnatural experience, they want to be listened to and taken care of – and they absolutely deserve that.”

How has Moneypenny changed your business?

“Now any calls I can’t answer myself are handled by Gill, my Moneypenny Receptionist. She and her small team are always friendly and professional, which enhances my client service offering. My clients like the fact they can easily leave a message with Gill, knowing that I will follow up immediately.”

What are the key benefits?

“Working on my own, there are times when I need to concentrate solely on cases. With Moneypenny I know that my calls are being answered and dealt with in an efficient way. Gill advises calling clients if I am in a meeting, so I can get on with my work and focus on the job at hand.”

Any advice for other businesses?

“If you value your clients and their customer experience, use Moneypenny.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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