When did you realise you needed support?
“Being on the road visiting clients means it’s often difficult for me to answer calls. I was concerned about the business I was missing so I started using a phone system from another provider, however the quality was poor and clients were still struggling to reach me. I found Moneypenny’s Pocket Phone System, and saw the value almost immediately.”
What does good customer service look like?
“Any business can deliver good customer service, but it’s great service that makes you stand out. It’s important to make a lasting impression on your customers, and this starts with their first call.”
How has Moneypenny changed your business?
“Now, if I’m unable to answer calls within the first 3 rings, they are routed straight through to a Moneypenny PA to handle on my behalf. Messages are then emailed over to me, and are always excellent quality. I forward any new enquiries to my sales manager easily and by getting back to callers straight away, our conversion rate is fantastic.”
What are the key benefits?
“Having complete control over my calls is really comforting – I’m never fearful of missing them. I can see which calls are coming in and know exactly how they’re being handled. The professional landline number that comes with Pocket Phone System is a major benefit too, as it means I still have the convenience of working from my mobile whilst appearing as a sizeable business.”
Any advice for other businesses?
“Give Moneypenny a try, you aren’t tied into a long-term contract so you’ve got nothing to lose.”