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Spring Law offers the best client service

Sue Ashayer, Finance & Practice Manager, shares how the investigations and disputes experts capture every call with Telephone Answering support.

When did you realise you needed support? 

“Delivering excellent client service is an absolute priority for us, and we didn’t want to jeopardise this by missing calls. As our in-house team was becoming increasingly busy, calls were sometimes missed and staff weren’t able to give our clients the time and attention they deserved. We knew this had to change so we talked to Moneypenny.”

What does good customer service look like?

“It’s about giving your clients the attention and respect they deserve. We never take our clients for granted, and we make an effort to show them this through every touchpoint in their journey with us.”

How has Moneypenny changed your business?

“Whenever our staff are too busy to answer the phone, calls are routed to Sabrina, our Moneypenny Receptionist. The transition to using the service was seamless and we’re as happy now as we were when we first started using them a few years ago. Moneypenny offers a personal touch that our clients really appreciate.”

What are the key benefits?

“Using a telephone answering service really has increased our level of service. Sabrina is professional and patient with our clients, and they value being able to speak with a real person when our in-house team is busy. We pride ourselves in offering a consistent service and Moneypenny ensures every call is answered in the same way.”

Any advice for other businesses?

“We would absolutely recommend other law firms try Moneypenny.”

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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