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Stenprop put their customers first, every time

Simon Ross, Head of Asset Management, shares how the commercial property specialists focus on development with Switchboard support.

When did you realise you needed support?

“As our property portfolio continued to grow and we became more customer-facing, we found ourselves struggling with the high volume of calls coming in. We wanted to ensure every call was dealt with efficiently, and after hearing of their extensive property experience, we decided to use Moneypenny.”

What does good customer service look like?

“Providing exceptional service for our customers is our main goal and in order to do this, we need to be fast, flexible and friendly in everything we do – this includes our call handling.”

How has Moneypenny changed your business?

“Our 0800 number now routes directly to our dedicated team of Moneypenny Receptionists, who then allocate calls to us based on the nature of the enquiry or the caller’s location. The team are so personable and professional that we’ve since asked them to support our additional service lines, including security and maintenance calls.”

What are the key benefits?

“No matter if the query relates to property management, lettings or accounts, calls are placed quickly and correctly, every time. Today, our business is about so much more than the bricks and mortar of our property portfolio. As we continue to expand our product and service lines, we feel confident Moneypenny can support us every step of the way.”

Any advice for other businesses?

“Their ability to field and allocate a high volume of calls is so impressive, not to mention their sophisticated call handling platform. Moneypenny is a valuable addition to our business and we’re excited for what our partnership will bring in the future.”

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