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Stenprop put their customers first, every time

Simon Ross, Head of Asset Management, shares how the commercial property specialists have improved service levels with Switchboard & Live Chat support.

When did you realise you needed support?

“As our property portfolio continued to grow and we became more customer-facing, we found ourselves struggling with the high volume of calls coming in. We wanted to ensure every call was dealt with efficiently, and after hearing of their extensive property experience, we decided to use Moneypenny.”

What does good customer service look like?

“Providing exceptional service for our customers is our main goal and in order to do this, we need to be fast, flexible and friendly in everything we do.”

How has Moneypenny changed your business?

“Our 0800 number now routes directly to our dedicated team of Moneypenny Receptionists, who then allocate calls to us based on the nature of the enquiry or the caller’s location. The team are so personable and professional that we’ve since implemented Live Chat to ensure we engage with our website visitors in the same way we do our callers.”

What are the key benefits?

“Calls are placed quickly and correctly every time, and the addition of Live Chat to our website has helped us to improve our service offering. We now receive more enquiries through Live Chat than any other source. As we continue to expand our product and service lines, we feel confident Moneypenny can support us every step of the way.”

Any advice for other businesses?

“Their ability to field and allocate a high volume of calls is impressive, and Live Chat has given us a clear understanding of what our customers are looking for. Moneypenny is great for our business, and we’re excited for what our partnership will bring in future.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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