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Stephen Oldham can now focus on what he does best

Stephen Oldham, Specialist Solicitor, shares how he continues to win business even when he's unavailable with the help of Telephone Answering.

When did you realise you needed support?

“Working on my own and attending court regularly meant that I was missing a considerable number of calls, and ultimately, new enquiries. I relied on voicemail, but I knew this didn’t fill potential clients with confidence. As my line of work is particularly competitive, I was keen to avoid this and approached Moneypenny for support.”

What does good customer service look like?

“My aim has always been to make things as easy as possible for clients and prospects throughout their customer journey. They should never have to wait on a response or chase me for a reply, it’s not the high level service they deserve. With Moneypenny, this is prevented.”

How has Moneypenny changed your business?

“Whenever I’m unavailable, any new enquiries are now handled by Lauren, my Moneypenny Receptionist, and her supporting team. They’re fantastic; every call is answered in a professional manner and messages are sent to me immediately with all of the details I need to get back to callers. Listening to voicemails is a thing of the past.”

What are the key benefits?

“The amount of new business I’ve captured since using Moneypenny is amazing. Coming out of court to a number of missed calls was often quite stressful, but Moneypenny takes away that worry completely – I can get on with my day knowing every enquiry is captured. Any service comes at a cost, but I recoup my outlay and more with Moneypenny.”

Any advice for other businesses?

“I’d certainly recommend Moneypenny to other businesses, their support is so valuable.”

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All the functions and support of an office phone system, minus the hardware.

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