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Happy customers all round for The Clubhouse

Owen Gregory, Director, shares how London’s leading business members club provides the very best customer service with Telephone Answering support.

When did you realise you needed support?

“We always strive to help our members become more successful by making our services as valuable as possible. In order to achieve this, we need to ensure a seamless customer journey and that starts with a phone call. Committed to providing brilliant customer service, we approached Moneypenny.”

What does good customer service look like?

“Customer service is at the heart of everything we do. It’s crucial for us that our customers always receive the very best service – and it’s equally as important for them as their business’s reputation is at stake.”

How has Moneypenny changed your business?

“We now work in partnership with Moneypenny to provide professional answering for our members. With Moneypenny’s support our front of house delivers all the benefits of a receptionist, without the associated HR overheads. Moneypenny’s service is faultless.”

What are the key benefits?

“It’s the personal touch that makes Moneypenny different. Our staff are now assured that members have access to only the very best telephone support, allowing their businesses to flourish. The service really resonates with members and the amount of renewals we receive speak for themselves.”

Any advice for other businesses?

“The partnership just works. We wouldn’t be without Moneypenny.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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