When did you realise you needed support?
“We always strive to help our members become more successful by making our services as valuable as possible. In order to achieve this, we need to ensure a seamless customer journey and that starts with a phone call. Committed to providing brilliant customer service, we approached Moneypenny.”
What does good customer service look like?
“Customer service is at the heart of everything we do. It’s crucial for us that our customers always receive the very best service – and it’s equally as important for them as their business’s reputation is at stake.”
How has Moneypenny changed your business?
“We now work in partnership with Moneypenny to provide professional answering for our members. With Moneypenny’s support our front of house delivers all the benefits of a receptionist, without the associated HR overheads. Moneypenny’s service is faultless.”
What are the key benefits?
“It’s the personal touch that makes Moneypenny different. Our staff are now assured that members have access to only the very best telephone support, allowing their businesses to flourish. The service really resonates with members and the amount of renewals we receive speak for themselves.”
Any advice for other businesses?
“The partnership just works. We wouldn’t be without Moneypenny.”