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First-class service 24/7 for The Fresh

Pravesh Solanki, Managing Director, explains how the healthcare marketing experts offer consistent service with 24-hour Telephone Answering.

When did you realise you needed support?

“I own a digital marketing agency that works with several dental practices, so there’s always lots going on. Over the years I’ve used various call answering solutions but patients would always comment that the service they received was transactional rather than meaningful. I needed to find a service to partner with, not just work with. I had a great feeling about the Moneypenny team, so decided to take a trial.”

What does good customer service look like?

“Patients need to feel valued and never rushed off the phone. It’s important they leave every call feeling as though they’ve received the very best service.”

How has Moneypenny changed your business?

“Now, Moneypenny answers calls for several of our practices, 24 hours a day. We’ve never come across a provider that offers the level of customer service and consistency as Moneypenny. We rarely have feedback or concerns but when we do, they are extremely receptive and make resolving our issues a priority.”

What are the key benefits?

“For us, capturing enquiries overnight and during the weekend is really important and Moneypenny makes this possible. What’s more, we love their online portal and even use it to train staff by listening to past calls.”

Any advice for other businesses?

“Their service is fantastic – I’ve recommended them so many times!”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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