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The Lemon Tree always deliver exceptional service

Sam Regan, Manager, explains how the hotel and restaurant have bettered their customer experience offerings with the support of Moneypenny.

When did you realise you needed support?

“We were struggling to find the right balance between prioritising the guests in our restaurant and manning the phone. Because of this we were taking a hit in our restaurant reservations and hotel bookings. Being local we already knew of Moneypenny’s success and reputation, so decided to take a trial.”

What does good customer service look like?

“We’re not believers in the concept of “they’ll call back if they really want to make a booking”. To us, it’s a necessity to be there for our customers and ensure there is always someone – a real person, not an automated system – to answer their calls.”

How has Moneypenny changed your business?

“Now Emily, our Moneypenny PA, answers our calls and books in restaurant reservations on our behalf. I met Emily when I visited their office and learnt all about their system – it’s truly incredible. Moneypenny is so much more than an answering service. The extra level of care and attention they offer completely blew me away.”

What are the key benefits?

“Moneypenny has absolutely added value to our business. As an independent business with traditional principles, Moneypenny compliments us perfectly. I can’t tell you how much praise I’ve had from guests since Emily joined our team.”

Any advice for other businesses?

“I’d recommend Moneypenny to any restaurant or hotel, in a heartbeat!”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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