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Flexible call support for Think Business Loans

Danny Brand, Head of Technology, explains how the lending specialists have gained a valuable addition to their business with their Moneypenny Receptionists.

When did you realise you needed support?

“We were receiving high call volumes, however our team were busy with the large number of outbound calls they make daily and weren’t always available to answer. As our agents give their direct dials to clients, we knew the majority of these inbound calls would be new enquiries and were determined not to miss any more, so we approached Moneypenny for support.”

What does good customer service look like?

“It’s key that we have a friendly person on hand for clients – someone who listens to them, takes ownership of any problems they may have and does everything they can to resolve them. Another important contributor to customer service levels is low wait times on calls, which Moneypenny has really helped us with.”

How has Moneypenny changed your business?

“We now rely on our Moneypenny Receptionist, Caitlin, and her small team as extra resource, managing calls whenever our in-house team are unavailable. Caitlin is fantastic – when we came on board, she asked all the right questions to ensure the Moneypenny team had enough information to represent us confidently and retrieve all the details we need from callers.”

What are the key benefits?

“We love how personal Moneypenny’s service is. Caitlin really made the effort to not only get to know our business, but our team too – it’s like she and the team at Moneypenny are part of the business themselves. They come across so naturally to callers, referring to our in-house staff as their own colleagues and answering calls in our company name.”

Any advice for other businesses?

“If you’re thinking of using Moneypenny, I would definitely recommend! The whole set-up is seamless.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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All the functions and support of an office phone system, minus the hardware.

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