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Thomas Morris reassures customers with quality service

Simon Bradbury, Managing Director, explains how the award-winning estate agency maintains amazing customer service through the Covid-19 pandemic with Telephone Answering support.

When did you realise you needed support?

“We found ourselves in unprecedented times with new social restrictions being introduced, putting a stop to viewings and valuations. We were also faced with the challenge of transitioning our team to remote working. We’ve never experienced anything like this before so had to rely entirely on our initiative and working partners, like Moneypenny, for support.”

What does good customer service look like?

“The property industry is under a great deal of pressure right now, and our customers are feeling it too. However, one thing we can guarantee in this uncertain time is quality customer service – something we know they really appreciate.”

How has Moneypenny changed your business?

“Having our calls answered by Moneypenny has given us the time to prepare our agency for the current crisis. They even manage calls for us in the evenings and during the weekend, giving us more time to focus on supporting our customers and staff. Their flexibility has been phenomenal and the quality of their messages makes it easy to field them across our team remotely.”

What are the key benefits?

“We’ve been working closely with Moneypenny to ensure our customers feel confident we’re doing everything we can for them. One of Moneypenny’s greatest benefits is their human touch – something we’re all seeking now more than ever. Our customers talk to a friendly and knowledgeable receptionist every time they call.”

Any advice for other businesses?

“Moneypenny’s service is always fantastic, but it’s times like these they really prove their worth!”

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