Search by keyword, such as: divert, calls, chats …

Outstanding customer service across all Total Fitness clubs

Danny Beattie, IT Business Partner, tells us how the popular gym & leisure club impresses customers 24/7 with Telephone Answering & Appointment booking support.

When did you realise you needed support?

“We were experiencing a considerable amount of growth in memberships. As we continued to grow, we were inevitably receiving an increasing number of calls to our contact centre and our club receptions across the North and North West. In order to meet the immediate demand and facilitate our long-term plans, we looked into outsourcing as an option. Moneypenny was the obvious choice.”

What does good customer service look like?

“Prompt, efficient and friendly. It’s important that across our clubs we maintain a high level of customer service at all times.”

How has Moneypenny changed your business?

“Now, Moneypenny answers our calls 24 hours a day and even books fitness classes on our behalf. The set-up was quick and easy and Lisa, our Moneypenny Receptionist, was extremely thorough in learning about our business before the service began. From the very start, we’ve been so impressed by her attention to detail.”

What are the key benefits?

“Moneypenny treats our members as if they were their own. Having been on board for over a year now, naturally our needs have fluctuated in line with industry trends and Moneypenny’s flexibility has been a huge bonus.”

Any advice for other businesses?

“Their service is a great asset to us and I would highly recommend them to any business.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >