V4B guarantees every single enquiry is captured

Alex Bryan, Marketing Manager, explains how the bespoke vehicle finance company wins more business with Live Chat & Telephone Answering support.

When did you realise you needed support?

“Although we’re an established vehicle lease and hire company, we felt we could improve the customer service journey on our website with live chat. We took a trial with Moneypenny, and after seeing immediate positive results, we sought their help with our calls too.”

What does good customer service look like?

“Exceptional service is crucial for any business, but within our industry it’s simply a must. In order for us to outperform competitors, we need to be contactable for our clients, no matter the time or day, and give them the reassurance they’re looking for within the customer journey.”

How has Moneypenny changed your business?

“Now, we never miss an enquiry – whether over the phone or via our website – and know there is a real person available for customers to speak to 24/7. As all enquiries are emailed over to us immediately, we’re ready with all the appropriate details when we call them back.”

What are the key benefits?

“Using Moneypenny has had an enormous impact on V4B. Telephone answering support means our reception staff are free to help other areas of the business, and Live Chat has really set us apart from our competitors. The increase in new business leads has been more than we ever envisioned.”

Any advice for other businesses?

“If you’re serious about boosting business and delivering excellent service, then Moneypenny is the solution. Their support has made a remarkable difference.”

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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